Customer Service Sales and operation support excutive in corporate sec

SEEMAB KHALID

Date Of Birth: November **, ****

E-Mail: ******.*********@*****.***

Mobile: 0092-301-***-****

Address: House # 42, Street # 1, Hurbanspura Mor, Lahore, Pakistan.

PERSONAL STATEMENT

A competent Accounts Officer with a friendly personality and plenty of customer service experience including the ability to communicate to customers clearly & politely. Organized and willing to accept responsibility in meeting deadline promptly. Able to work autonomously and meet deadlines throughout the day.

I would now like to utilize the skills and experience gained from my 5 years in customer services and undertake a new challenge as a backend operation team and managing all corporate companies issues.

EMPLOYMENT HISTORY

Operation Support Officer, MOBILINK (Business Corporate Department), Lahore

(30 Dec 2014 – 31 Dec 2016)

Achievements and responsibilities:

•Communicated between companies to provide support for operations activities.

•Discussed and resolved issues regarding bills, network complaints, customer’s queries.

•Established superior working relationships with customers, and sales staff through telephone and email contact.

•Answered calls for Sales, messages in an efficient manner and daily monitoring of work.

Customer Service Executive, TRG (The Resources Of Group), Lahore

(1st Jan 2013 – 29th Dec 2014)

Achievements and responsibilities:

•Customer relation developments.

•Customer service executive in (ZONG campaign).

•Assisting in inbound calls and building relations with customers.

Tele Marketing Sales Representative, TSR, Lahore

(1st March 2011 – 30th Nov 2013)

Achievements and responsibilities:

•Preparing monthly, weekly sales analysis.

•Preparing proposals, agreements, sales reports and presentations.

•Regional & individual goal setting.

•Setup & maintain Various files & Records.

•Assisting in sales and building relations with customers.

School Teacher, Khalid Foundation High School, Lahore

(2nd February 2009 – 15th April 2011)

Achievements and responsibilities:

•Make lesson plans & teaching materials.

•Mark & assess children work.

•Manage class behavior.

•Attend meetings to keep skills up to date.

•Arrange parents meeting to discuss children progress and other relevant matters.

KEY SKILLS

•Advanced negotiation skills and experience dealing with customers.

•Maintaining a healthy relationship with existing customers while opening up fresh customers.

•Maintaining an efficient work environment.

•Promoting the facilities of the organizations to fresh and existing customers through a proactive approach.

•Coordinating and responding to all customers through emails & telephone.

•Highly adaptable in dealing with organizational change.

•Excellent team development skills.

•Excellent communication skills to build relations with customers.

•Flexible regarding your working hours.

•Computer literate, able to use Word, Excel, Adobe, Outlook & company operation support systems.

EDUCATION

2012 Graduation In Mass Communication

(Public Relations, Mass Communication, Radio Broadcasting, TV Broadcasting, Library Services. Advertising)

Allama Iqbal Open University, Lahore, Pakistan.

2007 Intermediate In Fine Arts

(Islamic Studies, Punjabi, Economics)

Board Of Intermediate & Secondary Education, Lahore, Pakistan.

2005 Metric In Science

(Physics, Chemistry, Biology)

Board Of Intermediate & Secondary Education, Lahore, Pakistan.

REFERENCES

References will be provided upon request.

Contact this candidate