JITENDRA KUMAR SHARMA

Contact: 969-***-**** ~ E-Mail: acyasv@r.postjobfree.com

Skype id: jitendra.sharma217

Seeking mid – level assignments in Services Operations in Consumer Durables and Electronics Industry with an organization of repute

PROFILE SUMMARY

Offering more than 8 years of experience in Franchisee Management, Training & Development, Service Operations and After - Sales Support

Ensured the closure of calls on the same day in TAT

Looked after the appointment and development of services franchisees in the areas

Developed the standardized systems for smooth operations of service deliveries at Franchisee Location

Accountable for achieving AMC target

Generate revenue through service and achieve service target

Hands on experience of troubleshooting and testing of Electronics Circuit and SMT Components

Deft in handling service related issues of customers and providing sales & after sales services

Proficient in leading dedicated teams for the timely achievement of targets

In-depth knowledge of working and dynamics of consumer electronics and home appliances Products with demonstrated abilities in optimizing product performance & efficiencies

Skilled in carrying out various operations and activities related to service processes such as service camp & technical complaints of customers

An effective communicator with excellent people management and customer orientation skills

CORE COMPETENCIES

Ensuring dealership profitability by increasing service market share and various value added services; assisting dealer development team to expand their network in the assigned area

Handling the entire service operations, implementing services process / policies for the organization and ensuring accomplishment of business goals

Looking after the entire activity of warranty from decision to reimbursement; decreasing the warranty wastage in terms of rejection, wrong decision and system error

Ensuring maximum customer satisfaction by providing them pre/post technical service assistance and achieving delivery & quality service norms

Conceptualizing and implementing actions to improve the productivity of workshop

Handling service operations with view of maintaining minimum turn-around-time as well as conducting various Technical Seminars / Customer Meets to generate customer loyalty

Monitoring, recruiting, training & motivating the manpower and ensuring quality services in the market

ORGANISATIONAL EXPERIENCE

Since Feb’16 Tata Sky Limited, Area Service In-charge (Surat, Gujarat)

Key Result Areas:

Met the norms for the service standards and delivery

Ensured the closure of calls on the same day for service and installation within TAT

Looked after the appointment and development of services franchisees in the areas

Developed the standardized systems for smooth operations of service deliveries at Franchisee Location

Reviewed the services franchisees

Monitored inventory and spares for the entire area and controlled usage of spares and maintained the MS level at all locations

Generated revenue through sale of spares, accessories, AMC, etc.

Prepared reports regarding inventory & stock, MS, defective management, pending calls and open calls

Products: Tatasky dish, STB, LNBF, Cables

Dec’12- Feb’ 16 Greenlight Planet Ltd., Service Manager (UP, Bihar, Urisa, Rajasthan)

Key Result Areas:

Providing after sales service support to the distributer, dealer and customers

Establishing Service Franchisee and Service Centre according to sales volume area

Looking after planning to arrange engineer area in field service to timely execution and according to customer query and maintaining response time

Ensuring service operation adhering to compliance with policies and standards

Developing new processes, revising the process manual time to time and ensuring implementation & adherence of the processes in all locations

Rendering regular franchisees and SC (Service Centre) audit & support

Ensuring same day installation

Giving technical support and training to various franchisees and SC Engineers

Conducting trainings for improving technical & functional skills of the team members

Creating schedule for effecting preventive / predictive maintenance schedules of reliability

Responsible for the service spares and returning of surplus spares after attending the service calls

Submitting regular report to the R & D Department to all feedback from ground level to analysis, improve and develop new products

Making regular visit to the customers and dealers for providing proper & accurate feedback

Supervising a team of more than 200+ people

Products: Solar home light system, Solar light, Solar table lamp, bio products and home appliance

Jul’09 – Dec’12 Eureka Forbes Limited, Area Service In-charge (Surat, Gujarat)

Key Result Areas:

Met the norms for the service standards and delivery

Ensured the closure of calls on the same day for service and installation

Looked after the appointment and development of services franchisees in the areas

Developed the standardized systems for smooth operations of service deliveries at Franchisee Location

Accountable for achieving AMC target

Ascertained advance payment and timely collection of outstanding payments

Reviewed the AMC services provided by Franchisee and Dealers

Monitored inventory and spares for the entire branch and controlled usage of spares and maintained the MS level at all locations

Generated revenue through sale of spares, accessories, AMC, etc.

Prepared reports regarding inventory & stock, MS, defective management, pending calls and open calls

Products: Aqua, Vacuum cleaner, Eurodiya (Solar light)

PREVIOUS WORK EXPERIENCE

Jul’05 – Aug’06 Kortek Electronics (India) Limited, Greater Noida as Supervisor

Responsible for :

oOverall supervision of field service engineer under guider national service head

oAssigning work to field engineer to maintain TAT

oVendors management

oProducts: TV, DVD, Home theater, AC, Tatasky Set top box, Karaoke DVD, Karaoke system

CERTIFICATION COURSE

Successfully completed a Government organized Entrepreneurship Management and Development Certification Course (3 Days training program)

Diploma in Mobile Hardware and Repairing Course from GT Alwar for One month

ACADEMIC DETAILS

2009 B.E. (Electronics and Communication) from University of Rajasthan, Jaipur (Secure 68.45%)

2005 Diploma (Polytechnic in Electronics) from Technical Board of Rajasthan, Alwar (Secure 60.76%)

2001 HSC from Vikas Central Sr. Sec. school, Mandawar, Rajasthan (Secure 70.46%)

1998 SSC from Govt. Sec. School, Garh Himmat Singh, Rajasthan (Secure 72.00%)

IT SKILLS

Well versed with Microsoft Office (Word, Excel, Access and PowerPoint) Window OS and various In-house applications like MS Outlook, SAP and ERP

PERSONAL DETAILS

Date of Birth: 11th July, 1983

Address: Near Govt. School, VPO. Garh Himmat Singh, Teh. Mahwah, Dist. Dausa, Jaipur, PIN – 321609 Rajasthan

Passport no: K6630681

Languages Known: English, Hindi, Gujarati and Rajasthani

Location Preference: Jaipur, Rajasthan and Delhi

Contact this candidate