Customer Service Officer
Resume:
KELLY SMITH
Castle Hill, 2154 NSW
Mobile: 042*******
************@*******.***
Career Statement
Both my academic background and the work within an administration field have allowed me to gain invaluable skills and knowledge that I believe can be of significant value to your organisation. I am a driven individual with good communication skills who is willing to energetically approach work as a learning exercise. Achievements
2011 & 2012- Griffith Award for Academic Excellence- Griffith University 2012- Accepted into USA Exchange Program and recipient of $5000 DEEWR Overseas Scholarship
2013 & 2014- Finished top of my class in White Collar Crime & Situational Crime Prevention – Griffith University
2014-Current- Member of the Golden Key Honour Society 2015- Independently relocated to Sydney.
2015- Nomination for Tyco Excellence Award
Education and Training
2008- Certificate II in Business – Cannon Hill Anglican College 2011-2014- Bachelor of Criminology and Criminal Justice - Griffith University
(QLD) GPA: 6.05- Graduated: July 2014
2012-2013- Study Abroad Exchange Program- California State University - Los Angeles, USA
Demonstrated Computer/ Program Competencies
- Microsoft Office Programs - Rapid
- 75 WPM - EDI
- Pronto - Proficient in Mac/Windows
- SharePoint - SAP
Employment History
Frucor Beverages - North Strathfield, NSW
Customer Service Representative August 2016 - Present Duties include:
- Inbound/outbound phone calls.
- Order entry and maintenance for customers across Grocery, Petrol & Convenience and Route Customers.
- Liaising with supply chain nationally.
- Working closely with the inventory team on stock availability issues.
- Building relationships with individual customers and national accounts.
- Creating and analysing reports.
- Responding/resolving customer queries and complaints.
- Policy making.
- Provide information about product and services.
- Organising returns.
- Managing EDI Orders.
- Presenting at cycle meetings.
Wormald – Rydalmere, NSW
Service Delivery Centre Agent October 2014 – Present Duties include:
- Policy making.
- Training employees inter/intrastate.
- Key account maintenance.
- Prepare invoices for customers.
- Enter timesheets for technicians.
- Inbound/outbound phone calls.
- Crediting customer accounts.
- Maintaining/building relationships with branches nationally.
- Maintaining/building relationships with customers.
- Receipting purchase orders.
- Email requests.
- General office duties i.e. scanning, filing etc.
- Contacting suppliers.
- Event planning.
JK International- Rocklea, QLD.
Receptionist February 2013- October 2014
Referees
Will provide upon request.
Contact this candidate