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Customer Service Officer

Castle Hill, New South Wales, 2154, Australia
January 16, 2017

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D.O.B: **/**/****

* ** ***** ******,

Castle Hill, 2154 NSW

Mobile: 042*******

Career Statement

Both my academic background and the work within an administration field have allowed me to gain invaluable skills and knowledge that I believe can be of significant value to your organisation. I am a driven individual with good communication skills who is willing to energetically approach work as a learning exercise. Achievements

2011 & 2012- Griffith Award for Academic Excellence- Griffith University 2012- Accepted into USA Exchange Program and recipient of $5000 DEEWR Overseas Scholarship

2013 & 2014- Finished top of my class in White Collar Crime & Situational Crime Prevention – Griffith University

2014-Current- Member of the Golden Key Honour Society 2015- Independently relocated to Sydney.

2015- Nomination for Tyco Excellence Award

Education and Training

2008- Certificate II in Business – Cannon Hill Anglican College 2011-2014- Bachelor of Criminology and Criminal Justice - Griffith University

(QLD) GPA: 6.05- Graduated: July 2014

2012-2013- Study Abroad Exchange Program- California State University - Los Angeles, USA

Demonstrated Computer/ Program Competencies

- Microsoft Office Programs - Rapid

- 75 WPM - EDI

- Pronto - Proficient in Mac/Windows

- SharePoint - SAP

Employment History

Frucor Beverages - North Strathfield, NSW

Customer Service Representative August 2016 - Present Duties include:

- Inbound/outbound phone calls.

- Order entry and maintenance for customers across Grocery, Petrol & Convenience and Route Customers.

- Liaising with supply chain nationally.

- Working closely with the inventory team on stock availability issues.

- Building relationships with individual customers and national accounts.

- Creating and analysing reports.

- Responding/resolving customer queries and complaints.

- Policy making.

- Provide information about product and services.

- Organising returns.

- Managing EDI Orders.

- Presenting at cycle meetings.

Wormald – Rydalmere, NSW

Service Delivery Centre Agent October 2014 – Present Duties include:

- Policy making.

- Training employees inter/intrastate.

- Key account maintenance.

- Prepare invoices for customers.

- Enter timesheets for technicians.

- Inbound/outbound phone calls.

- Crediting customer accounts.

- Maintaining/building relationships with branches nationally.

- Maintaining/building relationships with customers.

- Receipting purchase orders.

- Email requests.

- General office duties i.e. scanning, filing etc.

- Contacting suppliers.

- Event planning.

JK International- Rocklea, QLD.

Receptionist February 2013- October 2014


Will provide upon request.

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