Service Development

Dr David Lockwood Manning BSc PGCE PhD

UK Address: 48 Partridge Road, Cardiff, United Kingdom

Saudi Arabia Address: Royal Commission Health Services Programme, Jubail 31961

Birth Place and Citizenship: United Kingdom

E-mail: ********************@**********.***

Personal Profile and Key Skills

Extensive senior management experience in the development of safe and high performing healthcare programmes:

Extensive experience in leading compliance audits/surveys of healthcare providers against service specifications, agreed performance measures, national guidance and accreditation standards.

National Specialised Commissioning Team (NSCT, UK)

National Cancer Action Team (NCAT, UK)

Joint Commission Accreditation of Healthcare Organisations (JCAHO, USA)

Central Board of Accreditation for Healthcare Institutions (CBAHI, Saudi Arabia)

College of American Pathologists Laboratory Accreditation Program (CAP, USA)

Strong analytical skills: Demonstrated ability to diagnose underperformance, develop policy that meets national guidance, legal, regulatory and/or accreditation standards, and implement high-impact action plans that improve outcomes and mitigate risk.

Experienced in the development of real-time intelligence gathering systems, data extraction, and statistical analysis, to inform Governance, expose deficiencies, and drive improvements in the quality of care a patient receives.

Strategic and knowledgeable thinker. Ability to analyse data, assimilate key messages and partition copy for different audience groups: Drafting national strategy, policy, quality and Board reports, regulatory documentation and Ministerial statements.

Strong change management skills: Ability to recognise the role context and culture plays in the development of high performing organisations.

Strong people management and negotiating skills; able to cross organisational barriers and disciplines with knowledge, authority and ease.

Experienced in the re-engineering of existing systems and designing new models of care that meet the evolving clinical and supportive care needs of patients.

Strong user-engagement experience; development and analysis of patient experience surveys to determine what really matters to patients.

Assignments and Positions

July 2014-ongoing

Current Position: Chief, Clinical Support Services and Special Projects

Royal Commission Health Service Programme (RCHSP), Saudi Arabia

Accountable for the operational performance of nine clinical support sections.

Established outcome measures, diagnosed underperformance, developed improvement plans and robust real-time, intelligence gathering systems to monitor progress, support decisions, and mitigate risk.

Involve, educate, and support staff; setting realistic goals that build a sense of success and confidence among teams where skill deficits exist.

Managed tracer, documentation audits, antibiotic stewardship, patient flow and JCI mock surveys. Led RCA investigations, developed analytics to ensure failings improve learning.

Development of all RCHSP clinical and non-clinical policies. Ensured all policies are evidence-based, conform to JCI, CBAHI and CAP accreditation standards and are matched by practice.

June 2012-ongoing: Director, Prescribe (Australia and UK-based)

Mapping and development of tailored medical transcription solutions to smooth documentation workflow, patient journey times and ensure coordination within and between different healthcare providers.

Using smart phones, medical reports are dictated in real-time, transcribed documents are integrated to the EMR in defined turnaround times, electronically distributed to inform other members of the patient’s MDT or their primary care providers.

November 2010-June 2012

Quality Improvement Consultant: National Specialised Commissioning Team (NSCT), London, UK

The NSCT sets the scope, specification, performance and outcome measures for rare conditions and specialised services.

Led the Quality Improvement, Development and Initiative Scheme (QIDIS) for bone sarcoma across the UK. Focussed audits at the Royal Orthopaedic Hospital NHS Trust, Birmingham, the Royal National Orthopaedic Hospital, London; Nuffield Orthopaedic Centre, Oxford; Newcastle Teaching Hospitals NHS Foundation Trust.

Compliance survey audit against service specification, performance and outcome measures and patient experience (national survey of bone cancer patients).

2010 Quality, Innovation, Productivity and Prevention (QIPP) lead:

Royal Cornwall and Isles of Scilly NHS Trust

Reporting to the Board, led the QIPP Program survey: variation in discharge and continuing care arrangements for cancer patients and propose new models of integrated care.

October 2006-May 2012

National Manager: Patient Information, Patient Experience

National Cancer Action Team (NCAT), NHS England

NCAT was responsible for the implementation of the UK’s cancer reform strategy; setting performance standards and peer review measures across the NHS.

Audited the quality and completeness of discharge information provided to cancer patients (person-centred care indicators) across England’s 186 acute NHS treatment centres.

Led the development of standardised patient information pathways for fifty cancer types.

Audited existing practice and developed standardised cancer pathways across NHS Acute Trusts: Kings College Hospital NHS Foundation Trust, Guys and St Thomas NHS Foundation Trust, University College London Hospitals, University of Oxford NHS Foundation Trust.

National Lead for the e-information prescription programme. Development and evaluation of National e-Information Prescription pilots.

May 2004-May 2006

Director of Communications, Education and Workforce, Cancer Institute NSW, Sydney

The Cancer Institute was responsible for the development and implementation of Australia’s first Cancer Plan.

Reporting to the Chief Cancer Officer:

Development of the NSW Cancer Plan, patient experience and primary care cancer strategy.

Management of cancer workforce, education and skills audit and development of cancer workforce strategy.

Development of all Board and Governance documentation, policy, annual reports, ministerial statements (Minister for Cancer), legal and regulatory documentation for the NSW and Federal Government.

Direction of Advanced Communication Skills Programme for all senior clinical staff

2001-2004 Service Improvement Consultant and Reports

Service Improvement Consultant: Southern Health and Social Care NHS Trust, Northern Ireland

Reporting to the Board, commissioned to audit existing provision for cancer patients (against national standards and guidelines) and develop integrated care pathways.

Commissioned to develop and evaluate the first comprehensive cancer patient survey.

Cancer Service Improvement Consultant: Brighton and Sussex University Hospital NHS Trust

Reporting to the Board, commissioned to audit existing provision and make recommendations for the continuing care arrangements available to discharged cancer patients.

Cancer Service Improvement Consultant: Dept. Health, Social Services & Public Safety N. Ireland

Reporting to the Board, audit existing practice (e.g. length of stay, pinch-points in care pathways) and propose integrated discharge pathways that smooth the transfer of care, and co-locate clinical and supportive care services for people affected by cancer.

Cancer Service Improvement Consultant, Northern Ireland Cancer Network, Northern Ireland

Reporting to the Board, commissioned to conduct and evaluate Ireland’s first national cancer patient survey. The survey provided a baseline for all cancer service improvement programmes

Cancer Service Improvement Consultant, Healing Environments, Macmillan Cancer Support

Commissioned to develop operational plans for Cancer Information and Support Centres for:

Belfast City Hospital, N Ireland (www.youtube.com/watch?v=IWciE6H-Ao4)

Brighton & Sussex University Hospitals NHS Trust (https://www.youtube.com/watch?v=FkATeW8ZAv0)

Royal Cornwall Hospitals NHS Trust (http://www.bbc.com/news/uk-england-cornwall-29347476)

Other positions:

October 1999-April 2001

Communications Director, Cancer Council of NSW (CCNSW), Sydney

Established Knowledge Management Programme to promote evidence-based nursing practice and standardised care.

Development of all legal and regulatory documentation, NSW cancer incidence and outcome reports. Consultation and drafting of ministerial and evidence-based position statements for the NSW and Federal Government.

July 1998-September 1999

Director of Research and Service Development, Action Cancer, UK

Reporting to the Board:

Audit and evaluation of existing research portfolio and development of research strategy

Audit of breast and cervical screening program, development of screening strategy, and establishment of new process measures (uptake by underserved and disabled women)

October 1995-June 1998

Director of Communications, Research and Development, Tenovus Cancer Research, UK

Reporting to the Board:

Strategic development of the organisations cancer research portfolio across seven cancer treatment centres and two dedicated research institutes.

Integration and operational management of cancer support and rehabilitation programme across South Wales Cancer Centre, The University Hospital of Wales NHS Trust Cardiff and The University Hospital of Wales NHS Trust Swansea

Patient Experience Surveys

Research, design, and analysis of patient experience surveys to assess the need and variability in performance across five NHS Trusts. National surveys for Northern Ireland and New South Wales

Previous Employment - Cancer Research

1991-1995 Head, Breast Cancer Genetics Program, University of Wales College of Medicine

1992 Visiting Scientist-Gene Cloning, Garvan Institute of Medical Research, Sydney

1988-1991 Principal Scientist, Oncology Research Centre, Prince of Wales Hospital, Sydney

1986-1988 Senior Research Fellow, Breast Cancer Research Centre, University of Liverpool

Qualifications, Education and Training

2009-2010 Advanced Communication Skills, National Cancer Action Team, London

1995-1997 Science Communication, University of London

1995 Journalism Studies, British School of Journalism, London

1983-1986 PhD Cancer Genetics, University of Wales College of Medicine

1982-83 PGCE, Faculty of Education, University of Newcastle upon Tyne

1978-81 BSc Hons. Biochemistry & Genetics, University of Newcastle upon Tyne

Commissioned Writing: public and patient information

Over 200 cancer patient and public information brochures for a range of national organisations. Including The Cancer Guide provide to all newly diagnosed patients

UK National Screening Programme: Commissioned to write information materials for the National Cervical Cancer and Bowel Cancer Early Detection and Screening Programmes

Over 60 brochures for major cancer research institutions

Script writer for the Rough Guide to Cancer TV Series, UK

Publications: Patient Experience

Fixing parts cancer drugs can’t reach. Manning DL & Dickens C (2007) European J Cancer Care 16: 33-38

Health Literacy: More patient choice but do they have the skills to decide? Manning DL & Dickens C European J Cancer Care (2006) 15: 448-452

Learning from the care needs of people affected by cancer living in New South Wales. Manning DL, Shipman F., Farrell L., & Jim Bishop J (2006) Australian Journal of Cancer Nursing 7 (1) 4-9

Understanding the needs of people using a cancer information service in Northern Ireland Manning DL & Quigley P (2002) European J Cancer Care 11: (2) 139-142

Sunbathing intentions of Irish people travelling to Mediterranean holiday destinations Manning DL & Quigley P (2002) European J Cancer Prevention 11: (2) 159-163

Publications: Cancer Research

10 reviews and 23 original articles on breast cancer research, available on request:

References:

Available on request

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