Customer Service Executive

CURRICULUM VITAE

DARSHANI KARAKOTI

E-MAIL ID: **********@*****.***

CONTACT NUMBER: 989*******

ADDRESS: ***/****, **** **-*, Kishangarh, Mehrauli, New Delhi-110030

CAREER OBJECTIVE:

To secure a challenging position with a growth oriented company where I can fully utilize my skills and extensive work experience.

EDUCATIONAL QUALIFICATION:

Graduation from Delhi University in 2010

Intermediate from C.B.S.E Board in 2007

High School from C.B.S.E Board in 2005

PROFESSIONAL QUALIFICATION:

Done MIS course, Advance MS-EXCEL, MS-ACCESS & SQL as well.

(Vlookup, Advance filter, Validation, Hlookup, Pivot table, Macros, access Queries)

Diploma in Computer Application and Programming (one year) from F-Tec.

(Html, Dhtml, CSS, Dreamweaver, Flash, Photoshop)

KEY SKILLS:

Experience in all fields at operation level with Customer Service Delivery, Collection department and Marketing. Strong Excel, MS-Access, SQL Server, Word, PowerPoint, Outlook, reporting capability.

PROFESSIONAL WORK EXPERIENCE:

Working with Sistema Shyam Tele Services Limited (MTS INDIA) as MIS Executive Expat Management Group e based at Corporate Centre, Gurgaon.

Joint-stock financial corporation Sistema is the largest diversified consumer services conglomerate in Russia which has 74% stake in Sistema Shyam TeleServices Limited, India. Sistema Shyam TeleServices has the required licenses for Pan India telecom operations by the Department of Telecommunication and the company is in the process of expanding its network in India.

Current Industry:

Industry : Sistema Shyam Tele Services Limited-Gurgaon

Functional Area : MIS Executive CSD (Customer Service Delivery)

Industry Experience : Sept-15 to till date

Level in Organization : MIS Executive

Job Responsibilities:

Maintaining of proper Inventory at all times on daily basis.

Make circle wise closed complaints and request data from portal.

Handling the Ad-hoc reporting on a timely manner TAT and SLA of service delivery.

MIS Reporting: Daily, Weekly, Monthly and Quarterly.

Providing customer based repeat calculation required.

Preparation of data as per requirements from circle, branches.

Design and implement KPIs, metrics, dashboards and other aids in order to drive quality in output.

Previous Industry Information

Industry : Idea Cellular Limited - Noida

Functional Area : MIS Executive SPA (Service Provisioning & Activation) Department

Industry Experience : Sept-14 to May-15

Level in Organization : MIS Executive

Work Experience Details

Worked as a MIS Executive with Idea Cellular Limited (Corporate office) since Sept-2014 May 2015.

Make MTD TAT Activation Dashboard (NC & MNP) and Graph thrice in a day.

Prepare CAF Submission & Rejection Report Zone Wise on Weekly and Monthly bases.

Upload Provisioning data on the Server by using CRM (Crystal) .

Providing Ad-hoc required by client side.

Implemented daily MIS that shows Growth in performance as and when required.

Zone wise, ASM wise & Day wise Comparison MIS.

Preparation of data as per requirements from circle, branches.

Maintaining all records in database (In Access).

Previous Industry Information

Industry : AEGIS Limited - Noida

Functional Area : Collection Department

Industry Experience : Sept-13 to Sept-14

Level in Organization : MIS Executive

Work Experience Details

Worked as MIS Executive and handling the operations for TATA DOCOMO Mobile (with Aegis Ltd. The ESSER Enterprises)

Managing PAN India operations for Tata Teleservices Ltd. (Tata DoCoMo Mobile)

DESIGNATION: MIS - EXECUTIVE (Collection Department)

Prepared Month-on-Month and Month-till-Date MIS reports.

Generate Reports Circle Wise, Payment Mode Wise, Pin Code Wise, Zone Wise And Day Wise.

Make Collection Dashboard and Graph.

BKT – Wise Collection Performance.

Managing all MIS activity of the process.

Bill Cycle wise collection Performance report.

Help team member to maintain their quality targets by resolving their queries.

Providing Ad-hoc required by client side.

Ability to work independently with minimum direction and transition process.

Previous Industry Information

Industry : Competent Software Pvt. Ltd. - Noida

Functional Area : Data Analysis

Industry Experience : Jan-12 to Aug-13

Level in Organization : Backend Executive

Worked with COMPETENT SOFTWARE PVT. LTD. Since Jan- 2012 to Aug- 2013.

(Competent software is one of the well reputed BPO services providing company for works for client FIRST AMERICAN TITLE of USA. It helps in maintaining database for mortgage and real estate processes. Well versed with various US Countries regarding their taxation and mortgage)

Previous Industry Information

9 Month experience with “NETComm Labs Pvt. Ltd” as Content editor.

It has website developing work, we have to developing some company’s website and as well as their products.

(DMRC, SUSTAINABLE DEVELOPMENT, GEETA, HAVELLS, DABUR)

PERSONAL INFORMATION:

Husband’s Name : Mr. Harish Bisht

Date of Birth : 5th April 1989

Marital Status : Married

Language Known : English & Hindi

Hobbies : Net Surfing related to MIS/IT & Listening to music

Date :

Place : New Delhi (Darshani Karakoti)

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