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Customer Service Supply Chain

El Cajon, California, United States
January 15, 2017

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Professional Summary

Shipping Receiving import, export and logistics with over a decade of experience and increased responsibilities experienced Shipping with an understanding of the needs for some smooth operations, safety compliance and accuracy. Career progress from an entry-level position to advance Shipping and Receiving Import and export level, has provided a perspective that allows for strong team building and cooperation. Strong sense of organization, attention to detail and ability to develop positive interpersonal relationships with warehouse staff, shippers and management Job Objective

Seeking to establish a career in Logistic and supply chain, Shipping and Receiving Import and Export Cargo shipments with an organization where I can make use of my ability to maximize the company’s profits and utilize my experience and skills for the successful completion of each job task. Core Qualifications

Highly developed sense of organization and attention to detail In depth knowledge of processing shipments by means of database Familiarity with computers, word, Excel processing spreadsheets Ability to adhere all safety rules & regulations

Strong verbal and written communication

Proven record of providing excellent customer service Physical strength & Stamina

Strong math skills

Understanding of transportation, shipping & Customs of Department of State guidelines Profound accuracy in picking & receiving stock.


June2016 – Nov 2016 Public Consulting Group. San Diego,El-Cajon (Employment Training Advisor)

Ø Case management activities may include:

Ø Design and develop Welfare-to-Work plans for participants, such as determining and assigning work activities, educational and training programs. Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc. Ø Determine eligibility and need for supportive services including child care, transportation, and ancillary services.

Ø Manage participants progress towards achieving goals by creating and updating plans. Ø Assist program participants in developing vocational goals reflective of their skills, capabilities and interests.

Ø Monitor and record clients monthly progress to ensure compliance with program regulations and participant attendance level at assigned work activities. Ø Notify county human services specialist of non-compliance with work activities. Ø Follow procedural requirement of CalWORKs by updating client case files in CalWIN. Ø Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately. Ø Maintain up-to-date knowledge of community resources, labor market and training resources. Ø Maintain in contact with each client placed in employment on a monthly basis. Ø Complete all necessary county paper documents and forms. Ø Maintain communication with employment organizations and educational programs where CalWORKs participants are located.

Ø Ensure all performance metrics are met in achieving participant stated outcomes. Mohamed AA. AlTaie

233 N Mollison Ave, Elcajon, CA 92021

Cell phone: +1 (619)-***-****

December 2012 - December 2015. U.S. Department of State United States Embassy Baghdad, Iraq. GSO Shipping & Customs Clerk.

Ø Routed incoming shipments to the proper department or warehouse section. Ø Maintain records on destination, charges and weight on all outgoing freight. Ø Coordinate with the Embassy receiving clerks to make sure about all the delivery process for all U.S. mission shipments across Iraq sites.

Ø Arranges the transportation of shipments on weekly or bi-weekly basis to all U.S. Mission Iraq sites.

Ø Assists other Embassy sections, such as Public Diplomacy and Information Management in arranging transportation of shipments plus supplies to other US Mission sites across Iraq. Ø Assist the Shipping Dept. with the process of all (UAB) Unaccompanied Air Baggage for arriving and departing employees, this includes scheduling pack-outs and deliveries with the contract vendor.

Ø Follow up with lost shipments and assist customers with property claims. Ø Correspondences and filing;

Ø Maintain all of the outgoing shipments correspondences files i.e. Air Waybills, APO vouchers, Proof of Delivery (POD) receipts, for records when demanded. I also in-charge to keep and maintain up to date the electronic filing and tracking system of all incoming and outgoing diplomatic notes.

Ø Escort Services; I assist with receipt of cranes, trucks and laborers for supply services requests from the Shipping Supervisor and the Embassy warehouse, this includes, escorting personnel along with their equipment’s to the Embassy compound, contacting vendors to coordinate timing for their access to the Embassy compound and submit the whole information to the Shipping Supervisor and the Regional Security office (RSO) in order to obtain the access approval. In addition, assumes responsibility for signing said contract personnel in and out of the Embassy.

December 2006 – December 2012. Aramex International Ltd. Baghdad, Iraq. Operations team leader (Cargo Department).

Ø Handling all Import and Export shipments via land, sea and airfreight. Researching and planning the most appropriate route for a shipment. Retrieved customer orders and packaged for shipment

Ø Organize regular sea freight consolidation with direct customer and co-loader Ø Prepare quotation and Market analysis.

Ø Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries regulations and fiscal regimes. Ø Offering consolidation services by air, sea and road – ensuring cost-effective and secure solutions to small shippers with insufficient cargo to utilize their own dedicated units. Ø Dealing with special arrangements for transporting delicate cargos, such as livestock, food, medical supplies and other fragile goods.

Ø Arranging charters for large volume, out-of-gauge or project movements by air and sea. Ø Liaising with third parties to move goods (by road, air or sea) in accordance with customer requirements.

Ø Ensuring that every shipment entered & dispatched from the warehouse should be properly documented.

Ø Monitors and maintains current inventory levels; processes purchasing orders as required; tracks orders and investigates problems

Ø Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count to computer-generated reports

Ø Well knowledge of custom rules and regulation also aware of all needed documents for each and every shipment as per custom procedure.

Ø Prepared shipping documents and mailing labels.

Ø Verified that orders were fulfilled correctly.


2000 – 2005 University of Baghdad, College of Science BSc. Department of Microbiology


Arabic (Native)

English (Full working knowledge proficiency)

Volunteering Experience

April 2016 - Present. Public Consulting Group. San Diego, El-Cajon (Front Desk Support Team)

Ø Provides customer service including greeting clients as they enter or exit the building. Ø Answer the phones and document messages or forward as appropriate Ø Alert staff of clients in office for Scheduled appointments Ø Assist in signing in clients for Orientations

Ø Receive, log and file all documents clients drop off. Ø Direct clients in the lobby to appropriate destinations Ø Answer client questions to resolve their concerns to the extent possible Ø Receive and Distribute mail daily.

Ø Performs data entry and record keeping.

Ø Train Work Experience clients in customer service and front desk skills Certifications, Achievements & Recommendations

Ø IATA Cargo Supply Chain and Transport Mode, (International Air Transport be completed by 2nd of March 2017). Ø Certification of Completion-March 2016 (For recognition who has completed 16 hours training program in work readiness)

Ø Certification of Completion-March 2016 (For recognition who has completed four weeks training course of PCG /Job Search Core)

Ø Meritorious Award - July 2015 (For coordinating the shipments of over 200 tons of U.S. Military materials and coordinating the return of the personal effects to 155 relocated personnel)

Ø Extra Mile Award - March 2014 (For your exemplary service and extraordinary efforts) Ø Franklin Award - June 2014 (For your teamwork and dedication in overcoming significant bureaucratic obstacles to register 254 Mission vehicles. Ø Franklin Award - June 2013 (For your exceptional teamwork and performance toward the registration and licensing of hundreds of government owned vehicles. Ø Franklin Award-June 2013 (In recognition of your exceptional teamwork and outstanding customer service to meet the extraordinary shipping and customs needs of the U.S. Mission in Iraq)

Ø United States Agency for International Development (USAID) (Exceptional Performance)

Ø Cyber Security Certificate 2012, 2013, 2014, 2015 Ø Certificate RP 276 May 28.2013 (Customer Service) Ø Certificate PA 250 FSN January 17.2014 (Transportation Workshop) Ø Certificate RP 248 April 20.2014 (Foreign Service National Supervisory Skills) Ø Certificate PD 534 August 1. 2014 (Overseas Crisis Management) Ø Aramex International Ltd (Certificate Appreciation five years of Commendable Service) References

David M. Mackey

Federal Bureau of Investigation, Office Legal Attaché

Office +1-301-***-**** Ext 4204

Mobile 803-***-****

David J, Kay

Former foreign service officer/GSO Supervisory in US Embassy of Baghdad. E mail

Cellphone :509-***-****

Angelika R. Graham

U.S. Department of State

Program Manager/COR Afghanistan life Support Service (ALiSS)

Office +1-301-***-**** Ext.4248

Cellphone +93 702-***-***

Certifications Plus documentations will be available upon request.

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