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Nanthaamani Subramaniam

No 77, Jalan Mawar Puchong Perdana, 47100 Selangor Darul Ehsan

Mobile: 601*-****-****

Email: *********@*****.***

Professional Profile

Results driven and innovative Administrative and customer service personnel with fifteen years of increasing responsibilities in diverse environment of services industry. Consistently deliver strong and positive customer experience through combined expertise in customer relationship management. Conscientious and detail oriented with an earned reputation for dependability, integrity, efficiency and professionalism. Versatile and resourceful professional, eager to excel, learn quickly, personable and appreciated among peers for approachability. Self-motivated with exemplary ability to complete complex and challenging projects under pressure. Skilled communicator with the ability to convey information at all levels. Consistently met and exceed goals throughout the years with passion for excellence and contagious enthusiasm. Key Competencies Areas of expertise

• Advance Level Of experience with MS Office

• Administrative skills

• Ability to maintain confidentiality

• Ability to produce consistently accurate work even whilst under pressure

• Ability to type fast.

• Strong written & oral communication skills.

• Supervising other clerical staff

Customer Service

Relationship management

Project management

Skilled communicator

Training

Recruiting

Coaching

Negotiation

Key networking skills

Decision Making

Reporting

Research and Analysis

Presentation skill

27-Jul-2016 Nanthaamani Subramaniam Page 2 of 4

Professional Experience

United Inspiration Sdn Bhd

Designation: Senior Admin Executive

Responsibilities:

To provide secretarial and administrative support

To organize and manage documents, records and maintain an organized filling

Manage overall company administration ( Operation, Admin & Accounts Dept) Blue – I Corporation Sdn Bhd

Designation: Senior Admin Executive

Responsibilities:

To provide secretarial and administrative support

To work closely with all department to achieve greater operational and effective communication to / from General Manager and Team

To organize and manage documents, records and maintain an organized filling.

Handle telephone calls & emails and other correspondence

To organize travel and accommodation arrangements for business trips and manage expenses claims for Managing Director & General Manager

Monitoring the timely delivery of progress billing and reminder letters to purchasers

Carry out credit control procedures

To monitor & update billing, collection

Undertake special assignments, ad hoc functions and related duties as and when required

Respond to customer’s correspondence, ensure customer complaint accurately logged and referred to the appropriate support teams

Assign any issues which cannot be resolved during the call to the appropriate support group, keep the customer fully informed about the progress of any issues. Vikas International School

Designation: Admin Officer

Responsibilities:

• Undertaking General Office duties

• Assist School Chairman, Board Advisor and Principal on office procedures and system operate efficiently

• Attending walk-in customer, telephone enquiries

• Writing up memo and correspondence

• Accurately typing information into computer database

• Monitor Staff claim, company utility billing – prepare payment slip, Handling petty cash 27-Jul-2016 Nanthaamani Subramaniam Page 3 of 4

• Monitoring inventory, office stock and ordering supplies as necessary

• Updating & Maintaining the holiday, absence and training records of staff

• Receive daily collection of payment & prepare banking

• Prepare documentation on MOE & Immigration procedures 27-Jul-2016 Nanthaamani Subramaniam Page 4 of 4

T.S.MAINTENANCE SDN BHD

Designation: Admin Executive

Responsibilities:

• Assist General Manager, ensuring office procedures and system operate efficiently.

• Supervising the work of office juniors and assigning work for them.

• Writing up reports and correspondence

• Support all sort of clerical and Administration,

(Monitoring inventory, office stock and ordering supplies as necessary)

• Prepare purchase order, filing, documentation etc.

• Staff claim, Billing, Invoice

• Customer Service Support, Dealing with clients and suppliers.

• Follow up outstanding issues with managers, suppliers, customer & staff.

• Receive complaint; resolve complaints via telecommunication or in written complaints.

• Follow up with maintenance to fulfil customer needs.

• Prepare incident reports on customer’s complaint or issues to General Manager

• Updating & maintaining the holiday, absence and training records of staff. Berjaya Property Management

Designation: Office Administrator cum Customer Service Support Responsibilities:

Management

• All sorts of office job / clerical

• Assist Operation Manager and General Manager

• Monitor staff leave record monthly

• Prepare purchase order, filing, documentation

• Prepare daily collection report, monitor outstanding payment.

• Prepare debtor listing and send reminder letter.

• Receive cash at payment counter ( IFCA D’Developer Software)

• Place daily collection in safe custody, Data Entry, Handle Petty Cash 27-Jul-2016 Nanthaamani Subramaniam Page 5 of 4

Customer Service

• Attend customer walk in, receive request and inquiries at front counter.

• Follow up on outstanding issues with managers, suppliers, customers & staff.

• Receive complaint; resolve complaints, via telecommunication or in written complaints.

• Follow up with maintenance to fulfill customer needs.

• Prepare incident reports on customers’ complaint or issues to Manager. Education

• Advanced Diploma In International Business Administration

• Diploma International Business Administration

• Certificate In Business Studies

Other Interest

• Drawing & Painting, Floral Arrangement

• MLVK Level 1 Certified Beautician

• Diploma In Professional Beautician & Diploma In Professional Makeup Artist Course

• Diploma In International Federation Aesthetician & World Master International Beautician

• Interested in Spiritual activities such as meditating & practice yoga, teaching Kids Yoga CURRENT SALARY : RM 2500

EXPECTED SALARY : RM 3300

Reference : Ms.Shanthi ( BLUE-I CORPORATION SDN BHD) – HR - 010-***-**** Ms.Parames ( T.S.MAINTENANCE SDN BHD) – SENIOR MANAGER – 011*-***-****

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