Donald L. Hovis II

**** ********* ** #*** **** Palm Beach, FL 33417 561-***-****

acyaox@r.postjobfree.com

Seasoned Customer Service Representative with 15 years of successful experience with problem solving, quality assurance, team work, planning/implementing processes, mentoring, and motivating Customer Service employees. Possess solid computer skills having worked with Word, Excel, AS400, Office, Access, and PowerPoint.

CAREER DEVELOPMENT:

LRP Publications Palm Beach Gardens, FL

2013-2016 Account/Conference Representative

Providing customer care to various educational and federal organizations via phone, email, fax, and mail.

Responsible for maintaining billing cycles, renewals, registrations, refunds, and daily postings.

Routinely process purchase orders, phone orders, online orders.

Assist customers in registering for events, using web based programs and research assistance.

Attended conferences to assist in setup, on site registrations, payment processing and product ordering.

Provide follow up with exhibitors to ensure that they have booth setup, payments are made and personnel is registered.

Performed in several instructional training videos acting out scenarios to assist in the commentary for acquiring vital skills within other organizations.

Garda World Boca Raton, FL

2012-2013 Client/Account Support Representative

Answer calls/emails related to the transport and maintenance of armored valuables.

Responsible for creating service requests and supplying a resolution in a timely manner.

Research deposits and locate funds for financial institutions while in transit and delivered.

Accurately placing orders for high priority deliveries to various clients.

Arrange meetings between merchants, messengers, financial institutions, and technicians.

Initiate credits issued to clients for various discrepancies after verifying all claims.

NUCO2 Stuart, FL

2011-2012 Account Representative/Scheduler

Directly responsible for coordinating all new installations and service requests.

Working diligently with sales reps, customers and service engineers to coordinate timely and successful installations.

Communicating with General Contractors, Project Managers, and Engineers to ensure safe and proper installations.

Troubleshooting all service requests and responding promptly to issues relating failed equipment and safety concerns.

Routinely submit data detailing installations and service related issues.

Effectively communicate with shipping department, manufacturers, and freight companies to ensure delivery of installation materials. Responsible for routing field personnel to new job sites and service calls respectively.

Assisting with tech support for customers in efforts to resolve issues remotely.

SECURITY NETWORKS West Palm Beach, FL

2006-2010 Customer Service Representative / Staff Accountant

Staff Accountant

Submitted, processed, and posted daily payments for several thousand customers

Uploaded/downloaded lockbox payments via the bank in accordance with Cash Mgmt. procedures daily.

Provided assistance in billing by researching and correcting misapplied and unapplied payments as it pertained to customers invoices. Also worked directly with Payments Gateway to process all refunds.

Performed all updates in regards to banking/credit card information and automatic withdrawal.

Worked directly with Asst. Comptroller and Accounts Payable in all monthly closings, cross referencing balances to ensure accuracy.

Maintained several spreadsheets reviewed by the C.F.O., Comptroller, and Asst. Comptroller.

Performed research pertaining to disputes and charge backs.

Routinely submitted all information regarding quarterly and annual audits.

Customer Service Representative

Answered calls pertaining to installation inquiries, contract and product information, programming, scheduling, updating and maintaining alarm systems.

Ensured customer satisfaction with follow-up correspondence.

Generated new agreements with new and existing customers for maintenance and monitoring.

Provided proof of monitoring to the insurance companies in regards to customers account.

Received payments via telephone and online and submitted information to the accounting department for updates.

EDUCATION:

Florida A & M University- 1997-2001 Tallahassee, FL

Elementary Education

Palm Beach Lakes Community High School- 1992-1996 West Palm Beach, FL

High School Diploma

REFERENCES: Available upon request

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