Customer Service Rep., Data Entry

Melody Atkins

**** ******* **., *** *, Maywood, IL cell: 708-***-**** ***********@*****.***

https://www.linkedin.com/in/melodyatkins1

Professional Summary

Motivated, self-driven professional with Customer Service, Data Entry, Order Processing, Contract Analysis experience. Genuine enjoyment of educating and assisting customers, coupled with ability to build relationships and achieve customer satisfaction. Quickly adapts to varied work environments.

Skills/Systems

Data Processing 10-Key Word Excel Power Point Access Windows 98- XP,

Outlook, NT, ME

Noval Oracle /IA- Intelligent Assistant Rumba Express XOE Turbo Order Processing (TOP) Way Cool Tool Check Register Order Status Deal Tracker Contract Manager / Citrix DOS

Case Tracker, Caremark Auto Trans System (CATS), Health Business System (HBS), Letairis Education Access Program (LEAP), People Safe, Cloud 9, Sparcs,

Work History

CVS / PSR - Pharmacy Tech, Mount Prospect, IL 2016 - NOW

Customer Service Representative, Data Entry,

inbound & outbound calls, tracking orders in the system, tracking orders thur UPS,

taken orders.

Getting Rx Refills from doctors office

Xerox / Xerox Capital Services / GE, CSR, CAR, Rosemont, IL 1999 - 2015

Contract Analyst Representative, Customer Service Representative, Data Entry, Order Processor

Generated billing for all clients to ensure accuracy

Entered all contracts into database, tracked serial numbers and transfer of equipment between clients.

Processed and installed orders, communicated regularly with sale representatives in field.

Project Green: Traveled to Guatemala City (March, April 2015), for two weeks to help train and provide

floor support for new Xerox staff. Also part of the Virtual Team, Serial Number Update Team.

Renaissance at Hillside / Nursing, Hillside, IL 1997 - 1999

Team Leader, Certified Nursing Assistant (C.N.A.) Rehabilitation

Provided instructions to staff, also responsible for training new hires.

Scheduled activities and exercise regimens for all residents.

Patient care provided: check vital signs, diaper/bed-pan changes, and bathing.

Worked and collaborated closely with families to ensure best quality patient care.

Prior Work History

Colonial Manors / Nursing, LaGrange, IL- Certified Nursing Assistant (C.N.A)

Manor Care / Nursing, Urbana, IL- Certified Nursing Assistant (C.N.A.)

Education

Paducah Tilghman High School, Paducah, KY

Brannon Business Institute, Paducah, KY

CERTIFICATES

PSR/ Pharmacy Tech - CVS / Mount Prospect, IL

Nursing: Certified Nursing Assistant –Training Program at Manor Care, Urbana, IL

Other Certifications: Billing - Contract - Networking - Xcite Inquiry Certificate

Turbo Order Processing - Xcams Certificate - OTI Certificate Customer Business Representative

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