Customer Service Project

Suchismita Khuntia

QA Lead (ISTQB Certified, Certified Scrum Master)

E-Mail: ***********@*****.*** Cell Phone: 908-***-****

Professional Summary:

10+ years of experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management and reporting in various domains Banking, Finance, Web Services, Business Intelligence, retail and e-commerce.

Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective.

Work with Product owner On Artifacts Such as Product Backlog, Sprint Backlog, and Sprint Burn down and prioritize the requirements for sprint.

Motivate the team for self organization, cross-functional and delivery of quality shippable product.

Experience in both manual and automation testing.

Create and review User Stories, Test Strategy, Test plan, Test Scenarios and Test script.

Proficient in SQL Queries.

Experience in Informatica mappings and other ETL Processes (Data Warehouse Testing).

Use manual and automated testing tools like (QTP/UFT) and Jmeter for system testing, integration testing, User Acceptance testing, positive and negative testing, functionality testing, database testing and regression testing.

Well versed in Agile/Scrum, Waterfall and V model software development methodologies.

Responsible for management of all Quality Assurance functions include planning, strategy, testing execution and tools.

Ensure that QA process is documented and communicated to ensure agreed quality levels for the application.

Responsible for making estimates, prepare traceability metrics, provide issue resolution and risk assessments.

Facilitate weekly Quality Assurance meetings and manage agenda.

Discover and track defects, generate defect reports, provide defect retest results and follow-ups.

Work closely with Business and Development team for smooth delivery of project.

Coordinate QA sign-off for assigned projects with the QA Manager and assist in release go/no go decisions.

Observe all test standards, processes and industry best practices aligned with compliance guidelines.

Posse’s strong analytical, troubleshooting, communication and presentation skill.

Professional Expertise:

Software Development Methodology : Agile, Scrum, Waterfall, V Model

Database and Tools : SQL, My SQL, Oracle, TOAD, SQL Developer, Informatica

Operating Systems : Windows XP, Windows 7, Linux/Unix

Testing & Defect Tracking Tools : Bugzilla, QC/ALM 11.0, QTP/UFT, Jmeter, JIRA,MTM,SOAPUI,Selenium

Version Control Tools : TFS, SVN, VSS

Programming Languages : HTML, CSS, Java script, XML, VB Script

Project Management Tools : Redmine, AxoSoft, JIRA

Domain : Banking, Finance, Web Services, BI, Data Warehouse, Retail & E-commerce

Education & Certifications:

BE (Electronics& Telecommunication) from Utkal University Orissa 2003.

CSM (Certified Scrum Master) from Scrum Alliance.

ISTQB (International Software Testing Qualifications Board).

NCFM (NSE’s Certification in Financial Markets) in Derivative module.

Other Skill Summary:

Manual testing

Automation

SDLC/STLC

Requirement gathering

Test strategy, Test Plans

Traceability Metrics

End to end Testing

System & Integration Testing

Regression testing

User Acceptance testing

Data Interface & Migration Testing

ETL Testing

Defect tracking

Test Management

Testing Methodologies

Test Coverage

Data Analysis

Reporting

Professional Experiences:

Client: HTA (Highway Toll Administration LLC), Jersey City, NJ Aug 2014 to Till date

Employer: Birlasoft Inc (Full time)

Role: QA Lead/Scrum Master

Project 1: EHI Reprocess CC Declines

HTA provide customized turnkey electronic toll collection solutions for fleets and transportation agencies powered by proprietary “TollKeeper” software, HTA is fully integrated with toll roads throughout the U.S., Puerto Rico and Canada. HTA’s transponder-based solutions combine specially designed housing units with standard toll-road-issued transponders. HTA solutions are supported with full back-end administrative services, including billing, customer service and dispute resolution of toll violations. The purpose of this project to collect money when a customer’s credit card declines and HTA is not collecting money for their toll bills. So, HTA decided that after attempt to bill the credit card two times, HTA will send these transactions to EHI’s Tulsa Group who will reprocess these transactions and push them through as a force charge. This will increase revenue for both HTA and EHI.

Responsibilities:

Facilitating Daily scrum meetings, spring planning, spring review, and spring retrospective.

Working with Product Owner On Artifacts Such as Product Backlog, Spring Backlog, Sprint Burn down.

Provide visibility to team impediments/risks and helps eliminate them.

Manage and coordinate offshore testing team.

Work closely with Business Analysts and Development team on daily basis for smooth requirement management and development process.

Involvement in creation of BRD containing User stories, high level test Scenarios and verify bug fixes.

Prepare and review Test plan/strategy, test data, traceability matrix, Entry /Exit Criteria and Test summery report.

Perform front end testing on Toll Keeper Web Application.

Perform backend testing using SQL queries to check data validation and data integrity.

Use "Axosoft On time" (Agile Scrum Project management tool) for tracking requirements, bugs, reporting (scrum burn down charts) and providing updates on resolved bugs.

Lead from QA team in daily scrum meetings and involved in project planning.

Follow Standards, Procedures and Guidelines.

Project 2: CS W@H

The purpose of this project is to enable agents to handle customer service calls remotely. It full fills to have an official work from home option that will be deployed only across the Customer Service department. As part of this project the system Create a payment processing Queue within the call center application in order to filter all payment calls to designated agents and workstations. Who are working remotely will be unable to process customer credit card payments.

Responsibilities:

Manage and coordinate offshore testing team.

Work closely with Business Analysts and Development team on daily basis for smooth requirement management and development process.

Involvement in creation of BRD containing User stories, high level test Scenarios and verify bug fixes.

Prepare and review Test plan/strategy, test data, traceability matrix, Entry /Exit Criteria and Test summery report.

Perform front end testing on Toll Keeper Web Application.

Perform backend testing using SQL queries to check data validation and data integrity.

Use "Axosoft On time" (Agile Scrum Project management tool) for tracking requirements, bugs, reporting (scrum burn down charts) and providing updates on resolved bugs.

Lead from QA team in daily scrum meetings and involved in project planning.

Follow Standards, Procedures and Guidelines.

Project 3: ABG Unmatched Toll - Sold Stolen Indicators

ABG (Avis Budget Group) sends 3 nightly files to HTA, HTA then matches the tolls to customers and bills accordingly. If a toll event happens and there is no RA (Rental Agreement) to match, the toll falls into an unmatched bucket that gets deducted from the ABG revenue share each month. To reduce this unmatched tolls and bill ABG with proper reason, ABG will provide HTA with indicators for sold and stolen plates in Daily Fleet file by adding an additional field (SOLD/STOLEN) to the file.

Responsibilities:

Mange and coordinate offshore testing team.

Work closely with Business Analysts and Development team on daily basis for smooth requirement management and development process.

Involvement in creation of BRD containing User stories, high level test Scenarios and verify bug fixes.

Prepare and review Test plan/strategy, test data, traceability matrix, Entry /Exit Criteria and Test summery report.

Perform backend testing using SQL queries to check data validation and data integrity.

Use "Axosoft On time" (Agile Scrum Project management tool) for tracking requirements, bugs, reporting (scrum burn down charts) and providing updates on resolved bugs.

Lead from QA team in daily scrum meetings and involved in project planning.

Follow Standards, Procedures and Guidelines.

Client: FIS (Fidelity Information Services), Bangalore, India March 2013 to Sep 2013

Employer: Magna Infotech India Pvt.Ltd.

Role: Senior QA Analyst

Project 1: CEB (Electronic Banking solution of FIS)

CeB FIS Consumer Electronic Banking is a proven Internet banking and payments solution that allows a financial institution to provide robust, competitive online capabilities tool. The flexibility of the CeB architecture expands the offering to integrate more of the user’s overall relationships with you, such as investments, brokerage or rewards points. This increases convenience and relationship value for your most important customers and allows you to cross-sell your other services.

Responsibilities:

Lead junior Test Engineers.

Analyze business and system requirements

Mange development of specifications to create detailed test plans, and verify bug fixes.

Prepare and review Test plan/strategy, test data, traceability matrix, Entry /Exit Criteria and Test summery report.

Perform backend testing using SQL queries to check data and data integrity.

Manage script creation for regression testing using Selenium.

Use JMeter for load testing.

Use HP QC for repository, reporting and tracking bugs, and providing updates on resolved bugs.

Leading daily QA status meetings and resolving obstacles preventing project progress.

Follow up Standards, Procedures and Guidelines.

Coordinate with clients on regular basis.

Project 2: PROFILE (Core banking solution of FIS)

PROFILE is a core banking software of FIS having 5 web based applications (Web CSR, Web Client, Web Admin, PD Teller and eDAO). Profile automates both front and back office operations of Financial Institutions and supports both on-line and batch transaction processing. Profile provides full service banking capabilities costumer information, full range of deposit and loan products, daily interest accrual processing, extensive report generating capabilities, and security mechanisms.

Responsibilities:

Lead junior Test Engineers.

Analyze business and system requirements

Mange development of specifications to create and execute detailed test plans, and verify bug fixes.

Prepare and review Test plan, test strategy, test data, traceability matrix, Entry /Exit Criteria and Test report.

Perform backend testing using SQL queries to check data and data integrity.

Manage script creation for regression testing using QTP/UFT.

Use HP QC/ALM for repository.

Use JIRA for reporting and tracking bugs, and providing updates on resolved bugs.

Follow up Standards, Procedures and Guidelines.

Client: Cisco Systems Jan 2010 to July 2010

Employer: HCL Technologies Ltd.

Role: Senior Test Analyst

Project 1: Pricing and Discounting Services

This project provides 8 services(Web Services) to other applications inside Cisco which are more like customer facing, PDR, Order, Config,ICW for getting the various discounts Cisco offers to the partners based on the total Quote/Order they place with Cisco .The discounts are based on their specialization, certification etc . The subscribing applications send a request XML .This application gets Promotional discount and Contractual Discounts and decides the best discount that can be offered, then we calculate the net price of whole order and send back the response in XML. Our processing includes calculating the discounts that is offered which we pick up internally from DB and Halley BRE and finally we calculate the NETPRICE of the whole quote / order .We are following agile business process.

Responsibilities:

Analyze business and system requirements.

Develop specifications to create and execute detailed test plans, and verify bug fixes.

Prepare and review Test plan, test strategy, test data, traceability matrix, Entry /Exit Criteria and Test report.

Perform functional testing using SoapUI tool.

Manage script creation for regression testing.

Use HP QC for bug tracking and repository.

Follow Standards, Procedures and Guidelines.

Coordinate with clients on regular basis.

Client: ANZ Bank, Australia Nov 2008 to Dec 2009

Employer: HCL Technologies Ltd.

Role: Test Analyst

Project 1: TRIM

TRIM stands for The Razor Improvement Mandate. Razor is the optimal solution for ANZ. Razor's major function is to monitor and report on all ANZ trading and commercial activities and credit limits. This is achieved through capture of exposure, generated by customer and countries, against portfolios. It is the first risk management product that applies the full power and tractability of Monte Carlo simulation with sub second response times.

Responsibilities:

Analyze business and system requirements.

Guide 3 junior testers.

Mange development of specifications to create and execute detailed test plans, and verify bug fixes.

Prepare and review Test plan, test strategy, test data, traceability matrix, Entry /Exit Criteria and Test report.

ETL process testing using Informatica ETL tool.

Backend testing using SQL queries to check data and data integrity.

Manage script creation for regression testing.

Use HP QC for repository.

Follow up Standards, Procedures and Guidelines.

Coordinate with clients on regular basis.

Project 2: Shield-Migration Tool

Shield is to provide multi-scheme Credit Card facility for Vision PLUS Consumer Card Accounts and launch a new Shield product. Following the launch, existing AFF customers are required to be migrated to this “new” product with a Shield Companion card being issued for eligible AFF Visa cardholders. The objective of the Migration Tool function of project Shield is to support the automation of this migration process for an estimated 600,000 customers. This will also include reporting on the state of offers through the lifecycle of the Migration Campaign.

Responsibilities:

Analyze business and system requirements

Mange development of specifications to create and execute detailed test plans, and verify bug fixes.

Prepare and review Test plan, test strategy, test data, traceability matrix, Entry /Exit Criteria and Test summery report.

Perform backend testing using SQL queries to check data and data integrity.

Manage script creation for regression testing.

Use HP QC for repository and tracking bugs, and providing updates on resolved bugs.

Follow up Standards, Procedures and Guidelines.

Coordinate with clients on regular basis.

Client: Citi Bank, Japan June 2008 to Oct 2008

Employer: HCL Technologies Ltd.

Role: Senior Test Engineer

Project: Siebel CRM UAT

Siebel CRM UAT is a profiling related application, wherein the different types of profiling are combined to fall under a single profiling called as Unified Profiling, and is also used for maintaining the profiling details of the respective customers. In accordance to the implementation of Unified Profiling, the entire MF, Annuity, PD and MMCR profiling system in Siebel are modified with new profiling questionnaire and Risk rate calculation logic and product recommendation mapping based on the Risk rate.

Responsibilities:

Creation of Test Scenarios based on the understanding of the Functional Specification.

Creation of detailed test cases by understanding the client requirements and project functionalities.

Communication with developers to design test cases, execute test cases and test case review.

Responsibilities include executing test cases, performing UAT Testing.

Involved in weekly status reporting and official meetings.

Reporting defects in the Test Management tool HP QC.

Client: OMX, Sweden Jan 2007 to Apr 2008

Employer: HCL Technologies Ltd.

Role: Senior Test Engineer

Project: NextGen

NextGen is a technology framework being developed by OMX Technology to support the development of advanced trading, clearing and transaction management systems for both large and small exchanges and clearing houses. NextGen is a complete central system solution of exchange, ECN’s and alternative trading systems that offer automated trading services. It is constructed using a building block concept, whereby a defined set of functionality is combined into a building block. Each building block is a software application that can be deployed standalone or together with other building block.

Responsibilities:

Analyzing requirements and writing GTS based on functional specification.

Writing test scripts based on the GTS.

Executing Test scripts to verify actual against expected results in NUnit.

Defects are reported through TFS.

Co-ordinates with team for testing and review.

Client: State of Indiana, USA Jan 2006 to Dec 2006

Employer: CSE India Pvt. Ltd.

Role: Test Engineer

Project: UIM

UIM (Unemployment Insurance Modernization) project was developed for Unemployment Insurance Agency, a subsidiary of Department of Workforce Development, State of Indiana (USA). UIconnect aims to automate the business process of filling and management of claims. The application facilitates online registration, filling appeals, personal information, updating and tracking of claims. It also incorporates an Automated Work Distribution System (AWDS), which distributes the work for processing to the available best-suited Adjudicator.

Responsibilities:

Analysed requirements and developed test cases based on functional specification.

Executed Test scripts to verify actual against expected results.

Black Box Testing (Smoke, Regression and User Acceptance Testing)

Defect reporting through Bugzilla.

Redesign of Test Cases as per the Product change requests

Client: Synthesis Pvt. Ltd., India April 2005 to Jan 2006

Employer: CSE India Pvt. Ltd.

Role: Test Engineer

Project: Just for 99

Just for 99 is a Commercial web site (E-commerce) developed for Customer User Interactions. This website is developed to facilitate and manage the various peoples to search for their products like food, clothing, phone cards, festival products and gifts. The project consists of four modules. Admin module, User module, search module, Add to cart module.

Responsibilities:

Preparing test cases and scenarios

Test execution and defect reporting

Black Box Testing (Smoke, Regression and User Acceptance Testing)

Bug reporting through Bugzilla.

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

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