Customer Service Sales
Resume:
Dear Hiring Manager,
I am responding to a job posting for the entry-level marketing and management trainee position listed on Simplyhired.ca and Indeed.com. I have recently graduated from the University of Alberta with a Bachelor of Commerce degree majoring in marketing and minoring in management. In addition to my degree, I have a couple of years of experience in customer service. Between my degree and my customer service experience, I have knowledge in most areas that require contact with the public. Below I listed a few of the specifics about my schooling and experience that I believe will be applicable for this position.
Customer Service - While working as a product marketer I have encountered customer dissatisfaction from aggressive customers. In this case I successfully minimized the amount of disturbance so that other customers may proceed with their purchases while resolving the customer’s complaint. Team Player – Through my work experience with Pasta Delight Ltd. and multiple student organization I have learned to work cohesively and effectively with a team. Through teamwork TeamUp Science was able to successfully secure a non-for-profit status as well as initiate a new program (Medical Science Workshop). The new program that was launched was able to increase student interest in the medical field as well as increase our profits that year by 50%. Self-Motivation – As part of my responsibilities as Vice-President Finance of TeamUp Science (a student group) I was tasked to work with the President to meet the requirements for non-for-profit status. At the beginning of this task I had to go through the organization’s previous financial records, which I discovered to be non-existing. Within a month I was able to successfully set up a new system that allowed TeamUp Science (a student group at the University of Alberta) to obtain and maintain their non-for-profit status.
Marketing – While I have no formal training in this area, I took several upper-level Marketing courses that included marketing communication, and product and pricing management. I am currently working on applying this knowledge at expanding Pasta Delight Ltd. into new markets. Minimum Qualifications – In addition to my work experience, I have the passion and drive to strive for excellence. I realize that I am a recent graduate but I am open to learning any new skill or role that is necessary for an opportunity to work with your organization. As mentioned earlier, I also have a Bachelor’s degree in business with a specialization in marketing and a minor in management. Please take time to review my resume that I have attached. I look forward to hearing back from you. I can be reached at 780-***-**** or ***************@*****.***. Thank your for your consideration,
Christina Yap
CHRISTINA YAP
780-***-**** ***************@*****.***
SKILL SUMMARY
Recent graduate with marketing experience and studies. Creative and positive team player looking to contribute to the bottom line. Exceptional sales and customer service skills, which allows for the effective promotion and answering of questions about various products. Ability to communicate in two dialects of Chinese (Intermediate Mandarin and Basic Cantonese) provides an additional dimension, which allows for effective communication with the Chinese demographic. Strengths include:
• Customer Service
• Sales
• Marketing
• Willingness to Learn
• Positive Attitude
• Team Player
• Self-Motivated
• Problem Solver
• MS Office
PROFESSIONAL EXPERIENCE
Product Marketer 2007 – Present
Pasta Delight Ltd. Edmonton, AB
Sales and Marketing
• Promote products and engage with potential and current customers through the use of social media sites including Facebook and Twitter.
• Upsell products from one or two items to multiples increasing sales and meeting or exceeding weekly sales goals.
• Knowledge and implementation of marketing strategies resulting in selling out product 95% of the time.
• Organize and sort 60 cases (720 pounds) of homemade pasta and pesto for display in sales at Farmer’s Market.
• Ability to serve multiple customers.
• Creating new marketing ideas to promote existing business and new products. Customer Service:
• Engages in pre-emptive research on new products, which helps to better inform and answer the questions from the customer.
• Effectively handle customers’ concerns and issues.
• Successfully resolves customer dissatisfaction with aggressive customers in such a way that the customer leaves happy and satisfied.
• Communicates with customers that require Chinese.
• Provides prompt replies to customer inquiries about product via online social media sites and email.
• Proficient at anticipating the need and wants of the customers. Financial
• Process cash sales and responsible for the management of the cash float. Accomplishments:
• Sell out 95% of total product every week.
• Decided to organize and display products at 5AM every Saturday to be available for sales from 6:30AM to 3PM.
VOLUNTEER EXPERIENCE
Vice-President Finance
University of Alberta TeamUp Science, Edmonton, AB 2015 – 2016
• Successfully set up income statement and statement of financial position to secure non-for- profit status for student group.
• Effectively budget student group funds to set-up and run a new program (Medical Science Workshop) to promote the medical field.
• Initiated the national expansion of TeamUp Science through assisting President during communications with Montreal branch.
• Manage student group reimbursement by keeping track of online receipts, paper receipts, and transactions of the student group’s bank and grants accounts.
• Effectively transferred executive position by advertising and scheduling interviews and training new candidate.
Client Service 2012 – 2016
University of Alberta Campus Food Bank, Edmonton, AB
• Register new food bank clients and greed existed clients.
• Manage and sort inventory and orders.
• Provide follow-up via email and telephone for client pick-up.
• Cold calling and emailing businesses to seek information regarding products. EDUCATION
Bachelor of Commerce 2016
Marketing Major & Strategic Management Operations Minor University of Alberta, School of Business,
Edmonton, AB
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