Enrollment Specialist

Anita Bhalla-Das

Wheaton, IL area • 630-***-**** • ********@*****.***

www.linkedin.com/in/anitabhalladas

Educational Administrator

Administrator with 12+ years’ experience in Student Services at educational institutions. Received several awards for outstanding customer service. Highly skilled professional with excellent abilities in leadership, decision-making and communication.

Academic Advising

Creative problem solving

Evaluation and analysis

Excellent customer service

Strong written and verbal communications

Policies and procedures development

Training and curriculum development

Software: Microsoft Windows, Apple Mac OSX, MS Office, Outlook, MS Word, Excel, PowerPoint, Datatel, Oracle.

Professional Experience

Stivers Staffing Services, Naperville, IL 2016 – 2016

Completed an outbound call center representative assignment for one of the leading clerical and office temporary agencies across the United States and Canada.

Enrollment Specialist, College of DuPage – Glen Ellyn, IL 2016 – 2016

Contacted over twenty-five students per hour regarding registration and financial aid

Prevented non-payment drop rate of sixty percent for Spring 2017 registration

Responded and resolved students’ questions

Maintained daily productivity reports for Registration Services

Foremost Consulting, Naperville, IL 2016 – 2016

Executed a records specialist assignment for a consulting firm specializing in placing candidates in educational organizations.

Records Specialist, Keypath, Palatine, IL 2016-2016

Downloaded students’ applications from received email

Copied and uploaded applications into crm

Entered students’ demographic information into crm database

Ordered transcripts from the National Student Clearing House and various institutions

Completed files

Evaluated Nursing students’ transcripts and calculated total number of transferable credits

Stivers Staffing Services, Naperville, IL 2016 – 2016

Completed an outbound call center representative assignment for one of the leading clerical and office temporary agencies across the United States and Canada.

Enrollment Specialist, College of DuPage – Glen Ellyn, IL 2016 – 2016

Contacted over twenty-five students per hour regarding registration and financial aid

Prevented non-payment drop rate of sixty percent for Fall 2016 registration

Responded and resolved students’ questions

Maintained daily productivity reports for Registration Services

Anita Bhalla-Das (Page 2)

Prior Learning Assessment Evaluator, Career Education Corp – Schaumburg, IL 2015 - 2015

Answered current and prospective students’ inquiries via telephone, Live Chat and email.

Notated students’ interactions in CampusVue to ensure accurate degree plans and courses to be taken

Adjusted students’ schedules according to financial obligations and life circumstances

Instructed students of process to assemble an Experiential Learning Portfolio

Requested program changes on behalf of students

Advised students of non-traditional methods for degree completion

Scheduled challenge exams for students

Maintained productivity reports on a daily and monthly basis

Complied with department policy and procedures

Communicated interdepartmentally to resolve students’ problems

Transcript Clerk, Elmhurst College - Elmhurst, IL 2006 – 2012

Provided official transcript service for current students and alumni

Updated enrollment status changes and degree verifications to National Student Clearing House

Compiled a Transcript and Registration Procedure Manual

Secretary to the Registrar, Elmhurst College - Elmhurst, IL 2006

Supervised all Student Aides

Assisted with Certification of Veteran Affairs for the College

Scheduled and reserved rooms for academic purposes

Responsible for purchasing and maintaining office supply inventory

Maintained and updated office calendar of activities on a monthly basis

Logged and distributed transcripts received from other schools

Maintained inventory of forms, stationery, and envelopes

Proficient in Datatel

Transcript Credit Coordinator, DeVry University Online - Naperville, IL 2005 – 2006

Evaluated transcripts and determined admission/placement testing requirements

Calculated amount of credit to be awarded to prospective DeVry Online students

Provided individualized course recommendations for students

Performed routine Oracle Student Services updates to reflect current application information

Customer Service Representative, Benedictine University - Lisle, IL 2004 – 2005

Registered students

Collected, processed all correspondence, and completed forms for Registration and Financial Aid

Processed official and unofficial transcripts for current students and alumni

Reconciled all funds received for tuition and fees

Proficient in PeopleSoft Administrative System

Administrative Assistant III, College of DuPage - Glen Ellyn, IL 2001 – 2004

Registered students in courses

Informed students of requirements for courses, i.e., prerequisites, instructor permits and testing

Student Aide Trainer

Instructed students on payment procedures

Knowledgeable of the Student Record Database System, MS Word, Power Point, Excel, Access, and Web research

Spirit of Service Award, August 2002, January 2003, March 2004, April 2004

Anita Bhalla-Das (Page 3)

Student Aide, College of DuPage - Glen Ellyn, IL 1995 – 1997

Coordinated appointment schedules in Admissions/Information Office

Researched information on the computer for class availability, schedules and credit hours

Assisted the Admission Specialist and staff with numerous projects

Answered students’ inquiries and directed students to various areas of the campus

Student Ambassador – Volunteer, College of DuPage - Glen Ellyn, IL 1993 – 1997

Participated in panel presentations

Initiated telephone contact with prospective students

Provided instruction to new students about registration procedures

Scheduled on-campus visits and conducted campus tours

Education

Bachelor of Arts, Managerial Communications, Elmhurst College, Elmhurst, IL

Bachelor of Science, Speech and Hearing Science, University of Illinois, Urbana-Champaign, IL

Associate of Science, College of DuPage, Glen Ellyn, IL

Awards and Honors

Peer Mentor, College of DuPage, Glen Ellyn, IL

Psi Beta (National Honor Society for Psychology), Glen Ellyn, IL

Alpha Mu Gamma (National Honor Society for Foreign Languages), Glen Ellyn, IL

Spirit of Service Committee, College of DuPage, Glen Ellyn, IL

Completed class in Basic Advising Skills, College of DuPage, Glen Ellyn, IL

People Educating People, College of DuPage, Glen Ellyn, IL

Amateur Radio DJ for FM 88.7 WRSE, Elmhurst College, Elmhurst, IL

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