Daniel Williams Jr. Seeking Valuable, Growth-Oriented IT / Business Support Role

*** ***** ***** *** *** • Byram, Ms 39272 • 708-***-**** • acyamd@r.postjobfree.com Results-focused leader with B.A. in Business Information Systems and Computer Networking eager to offer professional experience and industry credentials toward maximizing your company’s success. Profile of Qualifications

INFORMATION TECHNOLOGY • SMALL BUSINESS NETWORK DEVELOPMENT • TEAM BUILDING / TRAINING • CLIENT RELATIONS

MULTI-SITE PROJECT MANAGEMENT • PROCESS IMPROVEMENT • EQUIPMENT PLANNING / IMPLEMENTATION HARDWARE / SOFTWARE INSTALLATION / CONFIGURATION • CUSTOMER ACCOUNT MANAGEMENT

• Integral leader who offers experience in Information Technology, Asymmetric Digital Subscriber Lines, and Hardware / Software Installation and Configuration, and boasts of talents building dynamic teams to meet goals.

• Ambitious self-starter who demonstrates skill in large-scale IT optimization, including designing, developing, and implementing forward-thinking projects, programs, and processes to achieve continued growth and productivity.

• Top performer who contributes superior attention-to-detail and sharp analytical abilities, along with regularly taking the initiative to lead value-added efforts and resolve issues to boost diverse, multi-location systems efficiency.

Education, Professional Development & Technical Summary B.A., Business Information Systems & Computer Networking (3.5 GPA) DEPAUL UNIVERSITY A.A.S., Business Information Systems NORTHWESTERN BUSINESS COLLEGE Microsoft Certified Professional (MCP ID No. 1660812) CompTIA A+ Certified Service Technician (No. EBODTT1344) Asymmetric Digital Subscriber Lines Training TELCORDIA TRAINING CENTER SOHO 6 Firewalls • Netopia • 2Wire DSL Routers • Microsoft Windows OS • Microsoft Office ACIS • ASON • TIRKS • WFA • BOSS • ETRACS • TotalView • Web-Based / CD-ROM Training Career Highlights

• Spearheaded the solutions-focused design and installation of a highly functional small business network.

• Expertly analyzed and co-developed customer needs of Asymmetric Digital Subscriber lines and equipment.

• Improved IT efficiency by installing router modems and network interface cards for use with all subscriber lines.

• Configured DNS and DHCP, installed internet service software, and conducted varied software / hardware testing.

• Coordinated and delivered comprehensive client consultations and training, and technical support for employees.

• Conducted detailed customer satisfaction surveys of installation, product understanding, and staff performance. Professional Synopsis

Command Center Analyst

Saks Fifth Avenue, Jackson, Ms 2015 – PRESENT

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

• Provide support for Apple Devices utilizing AirWatch, install and map printers remotely

• Utilize Active Directory for password resets.

Network Engineer

DDC & ASSOCIATES, CALUMET CITY, IL 1997 – PRESENT

• Strategically steer the design and installation of a forward-thinking small business network, including setting up servers and workstations within a client / server environment which is instrumental in maximizing core efficiency.

• Install and configure operating systems and software; SOHO Firebox firewall; and local, network, and remote users. Active Directory user account creation and passwords. Customer Account Specialist

AT&T, CHICAGO HEIGHTS, IL 2009 – 2013

• Utilize broad scope of industry experience with collections and call storage systems (e.g. ACIS, ASON, TIRKS, WFA, BOSS, ETRACS, TotalView) to meet and / or exceed company objectives and expectations, including contributing key communication skills toward proactively responding to and resolving customer account concerns. Senior Engineer

SBC ADVANCED SOLUTIONS, TINLEY PARK, IL 2000 – 2009

• Applied strong leadership talents and sharp analytical abilities toward managing Asymmetric Digital Subscriber installation projects, including directing teams responsible for ensuring seamless multi-location client installations.

• Managed targeted decision-making among a top-performing 14-member team to achieve all client-specific goals.

• Developed web-based and CD-ROM learning centers to minimize staff downtime and increase learner retention.

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