Customer Service Human Resources

Yolanda Lemberger

****************@*****.*** 262-***-**** www.linkedin.com/in/yolandalemberger/

Summary

In order to enhance their position and influence on organizational leaders, HR, learning and organizational development professionals must have the ability to connect their initiatives to relevant business issues and challenges. Through demonstrating their value in this way, these departments reinforce their image as a strategic, trusted partner with top management.

Experience

Dec.2015 – Present FC Associate II Amazon Fulfillment Center

Focus include the safety and productivity of fellow associates, contributing to a positive customer experience and ensuring quality based on Amazon’s high standards. While there are several types of roles that hold different job-specific responsibilities, common job elements for Training & Team Leaders include; Leading trainings/and or start of shift meetings to a group of 20+ associates. Coaching, training and communicating with associates and managers. Talking in front of a group as well as one-on-one with an individual. Giving and receiving effective feedback. Troubleshooting problems through to resolution, escalating as necessary. Performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation for each task. Participating in Lean/Kaizen, Black Belt, and other process improvement initiatives in some capacity.

Sept. 2014 – Jan.2016 On-Site Manager American Blending & Filling

Responsible for directing and coordinating the daily operations. This includes developing efficiency strategies to ensure the operation meets their production goals, quality targets, while maintaining a safe, well organized and clean work environment. Daily interaction with upper management and the ability to demonstrate professional and proactive relationships will be critical to the success of our employees. Direct, manage and oversee the Safety Program to ensure employees are working in a safe manner. Overall responsibility for facility performance goals, key metrics, enforcement of workplace policies, P&L performance, and budget forecasting. Collaborate with customer’s senior management to gain insight into their business so proper staffing requirements are always achieved. Communicate effectively with all customer employees and deliver excellence in customer service. Maintain Warehouse operations and HR Generalist duties. Properly train and coach employees so they model the values and culture of the company. Coordinate inbound / outbound flow of product. (pallets and trailers). Complete daily quality audits on employees’ efficiency and production. Input daily data using web based and excel programs with accuracy and integrity.

Experience

Jan.2013 – Present Sr. Professional Developer Coordinator Phoenix Developing Professionals

Coordinates with the clients’ skill, training, background, and professional goals for the purpose of serving as a liaison and resource, identifying training needs and/or coordinating professional development services within their retrospectives. Maintains a variety of manual and electronic files and/or records for the purpose of providing up-to-date reference and complying with regulatory requirements and established guidelines.

Monitors professional development services for the purpose of ensuring that performances outcomes are achieved within salary grow, and networking.

Utilization and benefits of participation in meetings, workshops and seminars for the purpose of conveying and/or gathering information required to perform functions.

Jun. 2011 – Jan.2013 Branch Recruiter Staffing Network LLC

Managed staffing operations for the Client, including recruiting, as well as Payroll, Data Entry, Worker’s Compensation, Unemployment Insurance, and Human Resources. Spearheaded the development of policies and procedures to ensure consistency and legal compliance, to promote efficiency. Managed of staffing software so work was done efficiently and effectively.

Feb. 2011 – Sept.2012 Voluntary Coordinator Helping Hands

Assisting the director in overseeing the adequate and efficient performance of volunteer services in a manner that augments the ability of hospital personnel to deliver comprehensive healthcare. Responsible for the creation and nurturing of a relationship that provides a sense of satisfaction and achievement to the volunteer.

Sept. 2005 – May 2011 HR Specialist/Recruiter Parallel Employment

Directs with the maintenance of the Company Human resources systems such as the employee compensation plan, job descriptions, personnel policies, performance evaluations, etc., and provide direction and department heads regarding employee matters.

Advises with employee recruitment, selection, and hiring. Oversees the Company compliance with employment laws and regulations such as the ADA, FMLA, FLSA, Civil Rights Act, etc. Directs the efficient operation of Company safety, accident prevention, and risk management programs; oversees compliance with OSHA regulations, safety policies and procedures of Company safety manual. Assists with the training of employees on sexual harassment, cultural diversity, and other human resource related topics. Meets all job safety requirements and all applicable OSHA safety standards that pertain to the performance of the essential functions of the position.

Education

Iowa State University AA studies, Civil Engineering & Architecture, 1991 – 1997 Minor in Spanish Activities and Societies: HASU, SUB, The Drummer, and others

DesMoines Area Community College CMA/CNA 1995 – 1995 Nurse / Medical Assistant courses

Politecnical Univerity of PR AA studies, Civil Engineering 1989 – 1991 Minor Architectural Drafting

Other Skills

Proficient in the following programs; Microsoft Word, Excel, Power Point, Kronos, PeopleSoft, PeopleNet, ADP, TempWorks, Avionte, SAP, Taleo, E-Recruit, SQR, Ceridian, and others.

Knowledgeable of Payroll, Employment Law (WI/IL), Workers Compensation Benefit, FMLA, Employment Contracts, HR, and Clerical functions, Unemployment Benefit, Retirement & 401K benefits, Employees Benefits & leaves, Risk Management, and more.

Fully bilingual (English/Spanish).

References Upon Request

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