Customer Service Manager
Resume:
Sue-Ann Moran
***********@*******.***
SUMMARY
Highly self-motivated, devoted, trustworthy individual with a strong, diverse career background including entrepreneurship and sales success seeking a position as an office manager or executive assistant.
Work Experience
Walgreen’s- Chesterfield, MO
Shift Lead, 2013- 2016
•Perform all store management duties which include customer service, staff supervision, store opening and closing procedures, cash management, merchandise returns, and inventory management to include ordering, receiving, stocking, and pricing. Used an AS400 and Telxon on a daily basis.
Midwest Veterinary Referral Center- Chesterfield, MO
Assistant Hospital Administrator, Client Accounts Representative, 2008-2013
•Acted as liaison between veterinary medicine specialists and clinic administrators/owners to successfully manage a rapidly growing, referral-based, specialty practice
•Managed various aspects of clinic including accounts receivable, inventory control, supply ordering, monthly reporting on purchasing, production, referrals, receivables, etc., new employee processing, macros development for special records, and various other special projects
•Responsible for entering billable charges for all hospitalized patients and charges for all surgical procedures
•Communicated with clients regarding invoice and account status
Veterinary Specialty Services- Manchester, MO
Lead Receptionist, 2003-2008
•Multi-tasked for 5 high-volume, referral-only veterinary medicine specialists in the area of surgery, oncology, and internal medicine
•Managed the front office operations to ensure a friendly, courteous, and compassionate experience for our patients and their owners/care givers
•Daily duties included: preparation of files and all paperwork necessary for incoming appointments, procedures and surgeries; checking in patients and assisting specialists in patient rooms; explaining procedures and providing estimates to clients, organizing and filing all completed records; fielding all incoming phone calls and fitting in emergencies per approval of doctors, setting upcoming appointments; discharging patients; collecting and processing payments, filling medications; entering billing information into computer for hospitalized patients
Monograms For You- Ladue, MO
Sales Associate, 2002-2003
•Assisted owner and manager with all daily duties and responsibilities involved with a retail business including sales, inventory, stocking, displaying and cash management.
•Provided excellent customer service with an emphasis on building a rapport with existing and new customers.
Gloria Jean’s Gourmet Coffee- Chesterfield, MO
Owner/President, 1993-2002
•Owned and operated a successful $450,000/year sales retail business in a busy suburban shopping mall.
•Duties included all aspects of owning and running a small retail business such as staffing and motivating, ordering, inventorying, recording, reporting, banking, selling, cleaning, stocking, making custom gift baskets, and maintaining great customer service.
Additional Work Experience
American Family Insurance- Ellisville, MO
Insurance Agent Assistant, 1991-2002
Tupperware- Maryland Heights, MO
Various- Home Party Sales, Unit Manager (10th in nation of 10,000 units), Office Manager, 1982-1990
Wagner Electric Company- Creve Coeur, MO
Financial Accountant, 1974-1976
Skills
Accounting Customer Service Computer Skills (Excel, Word, Outlook, AI)
Entrepreneurship Hiring/Training Strong Written/Verbal Communication
AS400
Telxon
Education
B.S. Business/Accounting
University of Missouri-St. Louis
August 1974
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