Project Management Manager
Resume:
DAISIE H.M. HOBSON
*********@*****.*** 650-***-**** linkedin.com/in/daisiehobson
EXPERIENCED PROJECT MANAGER
Offering 15 years of experience providing excellent customer relationship management and, end-to-end project and program management. Demonstrated success in effectively leading and managing global teams with multiple projects.
AREAS OF EXPERTISE
Demonstrated success in effectively managing multiple projects, solving problems and working with minimal instruction
Effective cross-regional leadership and cross-functional team management
Project and Product Management, End-to-End Project Management
Global Customer Escalations Management in North America and APAC
Global Training Expert, at multiple skill levels
Defining and optimizing process efficiencies
Strong interpersonal and communication skills
Cohesive team building
ACHIEVEMENT HIGHLIGHTS
daisie.org: Voted Best Peace Corps Blog in the World in 2014 and 2nd Best in 2012
Hands-on work experience in over 25 countries
PROFESSIONAL EXPERIENCE
IT Projects and Applications Manager
Room to Read Jan 2015 – Dec 2016
Global nonprofit that supports girls’ education and literacy programs
Cloud-based software implementations including Intacct, Salesforce NGOC, Classy, Cvent and Marketing Cloud
Implemented new Braintree payment processors and PayPal PayFlo Pro gateways for ten currencies
Managed website redesign project resulting in increased online donations
Led a mobile data collection application pilot project in Rajasthan, India
Tools used: Asana, Basecamp, Smartsheets, JIRA and O365 applications
Employment Services Representative
The Stride Center Aug 2013 – Dec 2014
IT job training and certification nonprofit
Business development of over 20 new employer partners
Placed over 150 students, graduates and alumni in over 220 positions at over 50 different companies
Implemented a social media communication plan for communicating job leads to candidates using Facebook, LinkedIn and SendHub, increasing response rate from >10% using just email to over 90%
Coached over 200 students and alumni in professional development such as resume writing, interviewing and professional dress
Tools used: Salesforce, Sendhub and Constant Contact
Director of Research Jul 2013 – Present
Reshoring Institute
Nonprofit in collaboration with the University of San Diego that supports companies’ reshoring efforts
Recruit and manage three USD interns per semester
Coordinate consulting projects by managing tasks, budget, intern hours, and weekly reports
Review and edit materials such as white papers, blogs, case studies and infographics
Create quarterly newsletters and email marketing campaign
Implemented and maintaining Salesforce NPSP database
Tools used: Salesforce, WeWorked, Asana, GoDaddy, WordPress, Piktochart, MailChimp and Google Apps
Project Management Specialist
United States Peace Corps – Mexico Mar 2011 – Mar 2013
Volunteer at CIDESI, a Mexican government research and manufacturing organization
Evaluated the existing project management systems, processes and procedures to assess efficiency and found several areas that needed improvement including increasing design reviews and improving the planning process
Implemented an Excel project management tool to manage activities and mitigate risks used by four project managers for 13 projects
Developed and implemented an internal project management training curriculum called Introduction to Project Management. This training was presented to over 30 Peace Corps volunteers and 50 CIDESI employees
New Product Readiness and Sustaining Engineer
Palm, Inc. Oct 2007 – Jan 2011
Smartphone device manufacturer
Acted as a strong customer advocate to development teams, directly influencing product design resulting in faster release of bug fixes and features requested by the customer
Developed technical expertise in smartphones and related applications, services, and technologies
Facilitated onsite training and technical support at voice and chat centers in India and the Philippines for over 500 employees over two years
Project Manager - New Product Introduction (NPI)
KLA-Tencor Corp. – GSS Division Jun 2004 – Oct 2007
Semiconductor capital equipment manufacturer
Developed over 200 articles for troubleshooting, calibrating, installing, and repairing system(s)
Technical support for Global Customers onsite and via email
Trained Foreign and Domestic Customer Service and Technical Support Engineers on SEM system and sub-systems
Managed Cost of Service (COS), Field Replacement Unit (FRU) initiation and global stocking levels
Represented GSS during Product Life Cycle (PLC) reviews
Communicated regularly with Design Engineering, Manufacturing, Marketing and Application teams
EDUCATION
Masters of Science – Organization Development
University of San Francisco
Bachelors of Science – Materials Science - Ceramic Engineering
University of Missouri - Rolla
LANGUAGES
English – Native Speaker
Spanish – Intermediate
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