Housekeeping Management

Curriculum Vitae

Full name: Iftikhar Ahmed

Mobile Tel: (+966) 059******* (Saudi Arabia)

+92-034******** (Pakistan)

E-mail: ************@*****.***

Date of birth: 9 May 1988

Marital status: Married

Citizenship: Pakistani

Languages: English, Arabic, Urdu, Hindi

Leisure interests: Badminton, Cricket, Travel, music, movies, reading, family.

CAREER OBJECTIVE

I intend to develop my skills in the area of hospitality manage progress to

Positions of responsibilities in an industry focused on customer service and

to provide exceptional levels of service and performance to my employer.

EDUCATION

•Diploma in Hotel Management from Food Craft Institute, D.G.Khan, (Affiliated with I.H.M. D.G.Khan for 1 year (Housekeeping). Pakistan.

•Bachelor in Arts from Government college D.G. Khan

•Intermediate from Railway Elementary Collage (DGK). Pakistan.

•High school from Ghouse Abad .Pakistan.

Training

•Successfully completed training (DL) Destination Team Leadership in Centro Hotel-Al-Barsha Dubai (UAE)

•Successfully completed training (OJT)On job training in Centro Hotel –Al-Barsha (UAE)

•Successfully completed training Fire & Safety training in Centro Hotel-Al-Barsha Dubai (UAE)

•Successfully completed chemical training from Ecolab Company in Centro Hotel -Al-Barsha

•Successfully completed the training 6 keys issue of Excellent Service in Intercontinental Hotel -Al-Khobar

•Successfully completed the training Four Corner Stone in Intercontinental Hotel Al-Khobar

•Successfully completed the training Business Etiquette & Telephone Skills in Intercontinental Hotel Al khober

•Certificate of basic HACCP principles by Johnson Diversey.

Achievement:

•Best appreciation 2008, Intercontinental Hotel Taif (KSA)

•Pre-opening team member of Intercontinental Hotel Tail ( KSA)

•Excellent job 2010, Intercontinental Hotel Al khobar ( KSA)

•I was the employee of the month July 2009 and march 2010 Intercontinental Hotel Al- khobar

Computer

•Microsoft Word, Excel and Fidelio

•Micro Hospitality Management System

•Micro hospitality material management system

•Can Handle Entire Housekeeping System like-Portal, Fidelio, Opera and POS (Point of Excel).

PROFFESSIONAL SKILLS

• Excellent communication and interpersonal skills

•Supervisory, management and instructional skills

•Excellent customer service skills

•Ability to work in a team or on own initiative

•Ability to work successfully amongst a broad mix of cultures and politics

•Ability to work under pressure and produce win-win outcomes

•Meticulous, with attention to detail

EMPLOYMENT HISTORY

April 2015 Al Marwa Rehan by Rotana Hotel (Saudi Arabia)

500 Rooms

Position

Housekeeping Training Coordinator

Duties:

•The operational and timely delivery of a full range of directly provided contract and locally provided housekeeping and Guest Services,

•To maintain the cleanliness of the property according to our internal rules and regulations and according to MH&R standards

•To co-operate with other members of staff generally and to maintain a smooth running and effective service.

•To maintain harmonious employee relations through effective communication with colleagues and to positively contribute to develop the service.

•To take a positive and pro-active approach to maintaining good customer Relations and to promote at all times a friendly, welcoming and professional atmosphere

•To ensure stock levels of materials and equipment required to undertake duties are adequate, and to inform the Executive Housekeeper where this is not the case.

•To ensure all stock and equipment held within, purchased by, or otherwise used or maintained within the designated area are securely stored

March 2013 – Nov. 2015 Centro by Rotana Hotel Al Barsha Dubai

(243 Rooms)

Position Head Housekeeping Supervisor

Duties:-

•Conducts a morning briefing to room Attendants to check proper grooming.

•Check and see to it that pantry areas/stock room have adequate par stocking of the guest supplies, amenities, cleaning tools and material.

•Reports and turnover any lost found to Housekeeping office for proper documentation and safekeeping.

•Pay special attention to VIP residents.

•Periodical cleaning programs scheduled and carried out.

April 2007 – March 2009 Intercontinental Hotel Al Khobar KSA

5 Star hotels (IHG) 177 Rooms

HK Supervisor

Duties:

Reporting to Executive Housekeeper with responsibilities

• Coordinating cleaning personnel (25-30 staff) and inspect hotel

• Guest rooms, bathrooms, corridors and lobbies

• Assign work to Housekeeping and training personnel

• Brief staff daily on relevant information and VIP status and be

• Available greet VIP’s individual on PM shift

• Check daily schedules and rosters and maintain correct staffing levels in

• Accordance to occupancy

• Issue and control all keys and mobile within the Housekeeping department

• Examination of rooms, halls and lobbies to determine need for repairs or

• Replacement of furniture or equipment and make recommendations to

• Management.

Jun 2006 – August 2007 Intercontinental Hotel Taif

5 Star Hotel-320 Rooms (IHG)

Position: Apprentice Housekeeper

Duties:

•Servicing and cleaning of guests rooms

•Maintenance of public areas to high standards

•Informing maintenance of any damages etc

•Responsible for turndown service

•Liaising with guests, staff and management

•Adhere to OH & S procedures

I would like to express my interest in a position as Housekeeping Management to join your Hotel.

As a Bachelor Degree and Diploma in hotel management with 09 years’ experience with rich pre-opening back ground, I believe I am a strong candidate for the same position in your Hotel. .

Working in the hospitality industry over the last few years, I have developed a passion for providing top-quality housekeeping service, and contributing to a memorable stay experience to guests. While training and leading a team I have always endeavored to pass on these values to other staff members. As Head Supervisor Housekeeping at Rotana Group I work closely with management to upkeep the standard procedures implemented by ROTANA Hotel Group standard.

I would love to begin my career with your company, and am confident that I would be a beneficial addition to your Hotel.

I look forward to hearing from you soon,

IFTIKHAR AHMED

Tel: (+966)059*******

Reference Contact Number

Reference Contact Number Muhammad Azmeer. Mr.Basheer Ahmad

Assistant Director of Housekeeping English Instructor

Al-Marwa Rayhaan by Rotana, Saudi Arabia Taif Government University

********.******@******.*** Mobil: +966*********

Mobile: +966*********

Contact this candidate