Social Worker, Case Manager, and Project Manager

HIEU LE WELLS

***** ****** ***** ***** – Apartment 201

Charlotte, NC 28273

Cell phone: 704-***-**** E-mail: *******.****@*****.*** Professional Career Goal: To make a strong contribution to both organizational and social goals through a continued development of academic education and professional working experience.

WORK EXPERIENCE IN THE UNITED STATES

October 2014 – Present DSS – Union County NORTH CAROLINA Child Protective Services Worker, Bureau of Child and Family Services

Case Managements: Working with families and a variety of involved parties, including schools, police, medical professionals, and court entities to ensure child safety by helping them develop treatment goals and completing services so that changes can be created in the home environments

Counselor and advisor: Providing short-term counseling and advice to families and children when needed.

Investigation: Working with families and relevant parties to complete assessment and investigation on child abuse and neglect

Documentation: Keeping track of case files and case progress through documenting information in the government-developed tracking system

Emergency duty: Being on call 24/7 when requested to immediately response to child abuse and neglect referrals

August 2011 – October 2014 DHHR – Wood County WEST VIRGINIA Child Protective Services Worker, Bureau of Child and Family Services

Case management: Working with families and relevant parties, including police and court entities to ensure child safety by helping them develop treatment goals and completing services so that changes can be created in the home environments

Documentation: Keeping track of case files and case progress through documenting information in the government-developed Family and Children Track System (FACTS)

Emergency response to child abuse and neglect referrals: Being on call 24/7 when requested July 2010 – May 2011 WVU NOVA Institute WEST VIRGINIA Graduate Assistant, “Evacuation of Persons with Disabilities in Emergencies” Project

Collecting information: Gathering information from telephone survey and the internet about evacuation and assistance of people with disabilities during natural disasters provided by State Emergency Management Agency (SEMA) and County Emergency Management (CEM)

Analyzing data: Working with NOVA Director to compute, process, and analyze collected data about evacuation and assistance of people with disabilities during natural disasters, assisting in literature search, inputting data, and assisting in project management

Writing project report: Preparing quantitative statistics, writing qualitative information, proofreading report, formatting statistical tables and figures, and formatting report for final draft and public dissemination

July 2010 – May 2011 WVU Mary Babb Randolph Cancer Center WEST VIRGINIA Graduate Assistant, “Cancer Prevention and Control” Program

Designing and conducting research in cancer and palliative care: Doing literature review, designing conceptual framework, and conducting research with Ho Chi Minh Cancer Hospital

Developing and carrying out an awareness raising workshop in medical social work: Collaborating with Ho Chi Minh Cancer Hospital to organize an awareness raising workshop in promoting medical social work for doctors and nurses

Facilitating liaison and negotiation between parties: Assisting in communication process between Marry Babb Randolph Cancer Center with Ho Chi Minh Cancer Hospital

Preparing grant proposals: Helping Associate Director in budgeting and writing grant proposals to fund for an awareness raising workshop in professional social work development as well as research in cancer and palliative cares in Vietnam

Providing counseling services to people with grief and loss: Attending counseling sessions, talking with and conducting games for children, and evaluating consultation services with task supervisor

November 2010 WVU CENTER FOR WOMEN’S STUDIES WEST VIRGINIA Guest Speaker, “Personal Thoughts about Human Trafficking in Vietnam” Presentation

Making a presentation: Helping undergraduate students understand about what human trafficking is, why women and girls become more vulnerable, and how Vietnam combats human trafficking

Raising discussion and promoting participation among the students: Asking them questions about their personal thoughts and requiring them to do literature review about the topic in advance for discussions in class

March 2010 WVU OFFICE FOR SOCIAL JUSTICE WEST VIRGINIA Guest Speaker, “Global Culture Series” Program

Making a presentation on culture and diversity in Vietnam: Helping a group of students at University High School to learn about Vietnamese culture and diversity, including location, language, food, entertainment, education, economy, and tradition

Raising discussion and promoting participation among the students: Asking them questions as well as holding games and competition

Constructing a pre-test and post-test: Helping the students identify their current level of understanding the country’s diversity and culture

January 2010 CARITAS HOUSE MORGANTOWN WEST VIRGINIA Volunteer, “National Point-in-time Survey on Homeless People”

Attending a training in Monongalia County Homeless Street Count: Learning how to identify homeless individuals, approach them, and carry out safe interview with them

Conducting the Morgantown Homeless Survey: Helping identify the real needs of the homeless people for the improvement of the services provided as well as support fund raising activities of Caritas House

WORK EXPERIENCE IN VIETNAM

March – December 2008 INTERNATIONAL ORGANIZATION FOR MIGRATION Ho Chi Minh City VIETNAM

Project Officer, “Return and Reintegration Support for Trafficked Victims” Project in An Giang Province

Project Planning and Implementing: Providing direct supports to local partners help victims of human trafficking return to Vietnam, especially who was dealing with HIV/AID and PTSD

Project Monitoring and Evaluation: Taking responsibilities to monitor and evaluate activities implemented in the field to assure obtaining the project’s objectives

Project Reporting: Giving weekly plans and project reports and distributing to project team and project donor

Training and Workshops: Organizing and facilitating meetings, training and workshops for local partners

Communication and Liaison: Developing connections with authorities in other Mekong provinces to ensure the smooth communication between the local partners and the project team

December 2005 – March 2008 SAVE THE CHILDREN UK, Ho Chi Minh City VIETNAM

Project Officer and Volunteer, “Community-Based Initiatives Against Child Trafficking” and

“Child Protection and Anti-Human Trafficking” Projects in Dong Thap and Ca Mau Provinces

Project Planning and Implementing: Helping local partners to develop their Activity and Budget Plans with a focus on Prevention, Protection and Reintegration issues related to Human Trafficking, including Risky Migration and HIV/AIDS

Project Monitoring and Evaluation: Being responsible for monitoring activities carried out to ensure effective implementation

Project Reporting and Recommendation: Preparing and submitting reports to help improve the project’s effectiveness

Project Researches: Involving in different steps of many researches, including designing research plans, collecting and analyzing data, translating documented research findings as well as finalizing research reports

Training and Workshops: Participating in preparing and facilitating meetings, training and workshops together with other project team members, partners, consultants and other international organizations

Communication and Liaison: Interacting with local partners at all levels and local teams to ensure the smooth running of the projects and maintaining Internal Quarterly Newsletters for better communication and information about the project’s progress and success

April 2004 – December 2005 HANDICAP INTERNATIONAL BELGIUM, Ho Chi Minh City VIETNAM

Assistant Coordinator, “Spinal Cord Injury Rehabilitation”

Project Management and Coordination: Assisting partners in planning, executing and monitoring their Operational Plans

Administrative and Logistics Management: Setting up and acting as the reference person of the Administrative and Logistics Systems

Human Resource Management: Being a key player in interviewing and appointing potential candidates for the project

Overseas Volunteer and Consultant Program Assistance: Assisting the Program Coordinator in the progress of planning, implementing and monitoring activities and performances of Overseas Volunteers and Consultants

Communication and Liaison: Facilitating liaison and negotiation between the Program Coordinator and Project Management Board and between these two and donors to ensure good internal and external relationships

Nominated for the position of Project Coordinator of “Welcome to life” Project: Getting promotion by being chosen for a position out of the other four staff September 2000 – April 2004 THAO DAN STREET CHILDREN CARE PROGRAM, Ho Chi Minh City VIETNAM

Volunteer and Special Service Assistant, “Drop-In Center” and "House of Hope for the HIV/AIDS" Project

Street Educator: Involving in Outreaching Program and providing emotional support to street children in their daily life

Project Management: Supporting Program Director in keeping track of Activity and Budget Plan as well as preparing translated documents and reports to donors

Fund Raising: Acting as a key player to help raise domestic and overseas funds

Foreign Volunteer Assistance: Facilitating visits and having consultations on how to organize activities of income generation for children with HIV/AIDS OTHER EXPERIENCE

TRAINING FACILITATION/ TRAINING

International Workshop in Social Work and Community Health

Training for Trainers – TOT

TRAVELING EXPERIENCE

Logistics, interpretation and translation on many overseas trips to France, Belgium, Luxembourg, Netherlands, Nepal, Bangladesh, Taiwan, Thailand and Cambodia EDUCATION AND CERTIFICATION

November 2016 – Present LICENSED CLINICAL SOCIAL WORKER ASSOCIATE

(LCSWA)

LCSWA#P011138, issued by NC Social Work Certification and Licensure Board December 2008 – May 2011 WEST VIRGINIA UNIVERSITY (WVU) Master in Social Work

University Scholarship for International Students, GPA 4.0 September 1996 – March 2001 FOREIGN TRADE UNIVERSITY, Ho Chi Minh City VIETNAM

Bachelor of Economics in Business and Trade

University Scholarship for Academic Excellence, Class Honors SKILLS

ENGLISH

International IELTS scored at 7.0

WVU Institutional TOEFL scored at 583

Highly proficient bilingual skills

COMPUTER

Excellent at MS Excel, Word, and Power Point

PERSONAL QUALITIES

Proactive and energetic

Sensitive to cross – cultural issues

Well able to work under pressure

Responsible and determined

Good sense of humor

Well able to work with Youth and Children

REFERENCES

Alisa Etters, Social Worker Program Manager, DSS - Union County, NORTH CAROLINA

Email: *************@**.*****.**.**

John Arnott, Child Protective Services Supervisor, DHHR – Wood County, WEST VIRGINIA

Email: ****.*.******@**.***

Dr. Neal Newfield, Associate Professor, Division of Social Work, WEST VIRGINIA UNIVERSITY

Email: ******@****.***.***

Mr. Jim Keresztury, Associate Director, Cancer Prevention and Control, Marry Babb Randolph Cancer Center, WEST VIRGINIA UNIVERSITY

Email: ***********@***.***.***

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