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Customer Service Data Entry

Dubai, Dubai, United Arab Emirates
January 15, 2017

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Flat **** hilli tower,block A, Alnadah, Sharjah, U.A.E.

Tel: +971*********


A result driven, committed and articulate Banking officer with excellent communication skills and a high level of customer commitment, multi skills with the ability to plan and manage territory whilst, maintaining & developing existing and new customers through ethical sale methods and consistent high customer service. Possessing a good team spirit, deadline oriented and having the ability to succeed in demanding sales environment. Now looking forward in making a significant contribution in an ambitious and exciting company that offers a genuine opportunity for progression. PROFILE

Being into Retail & Investment banking operations for over 7 years with major organization like Guaranty trust bank plc in Nigeria, I have gathered potential knowledge in different areas of banking operation such as Account services, vault management, customer services, cashier, Cheque clearing, Transaction processing, ATM custodian services (WINCOR AND NCR). In a lookout for challenging and rewarding opportunity in an organization wherein I could get more exposure on my career and I can utilize my skills and knowledge which will contributes towards organization growth.

Work Experience

Guaranty Trust Bank PLC, Alausa secretariat, Lagos 2013– Nov,2016 Teller captain

I identified and addressed errors and irregularities by calling over all daily teller transactions which reduced cases of errors and improved teller accuracy.

• I effectively manage vault to ensure that cash threshold is not exceeded by consistently monitoring tellers’ till from time to time, and maintaining their cash limit of N2 million

• I notify and promptly evacuate both local and foreign currencies to cash management department where I observe that vault cash tends to overshoot

• I properly manage vault cash to ensure sufficiency for customers and ATMs, as well as process cash request where vault cash is below threshold

• I do intermittent vault cash balancing by confirming physical cash ( local and foreign currency )tally with system balance.

• Balancing vault at close and open of shift.

• I ensure accurate proofing preparation(GL proof, Atm proof, sib proof and time deposit) and reconciliation

• Adequate reporting of branch general ledgers

• I am responsible for the authorization and confirmation of cheques

• I improved customer service time by maintaining SLAs at tellers’ service points to ensure they don’t exceed 5 minutes in processing customer transactions

• I hold weekly on-the-job trainings for tellers which has led to better job performance and improved service delivery

• I also involve in cash collection to avoid queue.

• I attend to customer enquiry / resolving complain and also inform customer of any updates on our existing product and also introduce them to our new products.

Coordinate tellers activities monitoring transactions and resolving (shortages and overages).

Guaranty Trust Bank PLC, Ikosi Branch, Lagos 2009 – 2013 Customer Service/tellering

Through review of account opening package before account is approved for opening

Daily calling over, reviewing, and ensuring that and update provided by customer is

Instantly updated on our database.

Accurate and prompt response to customer’s enquiries in the bank and through calls

Service customer enquiries determine customer needs and provide solutions with regards to their banking requirements.

Educate customers on product options and technology issues.

Manage customer and bank privacy.

Manage and pass on customer feedback.

Effectively use a variety of computer programs to access customer details on databases, and research options.

Data entry.

Continual awareness of compliance requirements – OH&S and risk management. Teller

Daily collection of cash deposit and withdrawal on both local and foreign currencies.

I verify account number tallies with the account name before posting transactions

I managed the issuance and prompt settlement of drafts into clients’ accounts

I ensure acceptance of genuine currency and immediately report and fake to supervisor

I ensured that all transactions were recorded and funds were adequately accounted for.

Daily collection of bills / remittance such as school fees, water and electricity bills, local cash transfers, issuance and payment of draft, time deposit booking and liquidation, cash deposit and withdrawals by self and third parties through POS.

Foreign currency withdrawals, deposit, and transfers for payment and also FX exchange

Handling over vouchers tocustomers.

I verify voucher with system before generating cash receipt voucher

Prompt intermittent balancing of till with system at the open,during and close of shifts.

Education & Qualifications

MBA Marketing 2012

Ladoke Akintola University, Ogbomosho, Oyo State

HND Microbiology (Upper Credit) 2007

The Polytechnic, Ibadan Oyo State

ND Science Laboratory Technology 2003

The Polytechnic, Ibadan Oyo State

West Africa Senior School Certificate 1999

Ketu College, Igan-Alade

Professional Qualification

Nigerian Institute Of management (Chattered) 2010 Special managerial proficiency certificate


Cash management training

Transaction service division Guaranty Trust Bank 2016 Certificate of participation in Customer Service Excellence 2010 Guaranty Trust Bank by HR INDEXX

Certificate of participation, Tellering in a customer friendly environment

(Including Fraud Prevention)

Guaranty Trust Bank by Project Realization Limited 2010

Credit policy guide and antimoney laundry test yearly Skills

Computer literate, familiar with basis software applications, Microsoft word, Microsoft excel, power point, basis, putty, process maker, knowledge tress, ATM reconciliation portal, E-Tracker, BO, e –one, pay direct, GT collection, entranzact, e-suites.

Cash data entry

Retail sales

Good oral, writing and listening, skills.

A highly organized and committed person.

Excellent self-starter/good team spirit.

Excellent account balancing /Account management.

Excellent customer service spirit.

Integrity and honesty.

Ability to deliver promptly on duties.

Highly intelligent, smart and hard working.

Client conversation.

Personal Bio- data

Gender: Female

Date of Birth: 5th February, 1983

Marital Status: Married

Nationality: Nigeria

Visa status: Husband visa.



Health & Safety Officer

Pivot Engineering & General Contracting Company Abu Dhabi.



Managing Director

CITA Petroleum.

+234**********, +234**********

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