Project Management

Santosh Manjrekar

Cell: 510-***-****, Email: ***********@*****.***

Program Management (Master Data Management)

Summary

Accomplished IT professional with over 13 years in Software industry having proven track record to lead, manage and deliver transformational projects on multi-million-dollar IT engagements.

More than 10 years of client interfacing experience in US; worked with Grocery, domestic goods retailers and arts/crafts retailer.

Stibo trained and certified MDM professional with overall 6 years of hands on experience in Master Data Management including custom build Item onboarding portals, Riversand MDM center and Stibo STEP trailblazer MDM tools.

Experience creating roadmaps for large MDM transformation programs, build and improve governance processes with emphasis on data quality and standards.

Experience in contracts management, proposals, SOWs and presentations to the executive leadership (Directors and VPs) that involves ROI, NPV and Break even analysis.

Experience in creating detailed project plans, WBS, scheduling, resourcing, costing etc using project management tools MS Project and Attask.

Responsible for managing 4 application development and support projects and performing the role of Senior Project Manager (26 member portfolio) for a domestic retailer in New Jersey.

Experience working across various Retail segments with strong focus on Master Data Management, Supply Chain Management and Store Operations.

Key contributor to account development with active involvement in presales activities, networking and relationship building; provided key support to the sales team for growing the startup account.

Experience in web content management and Digital asset management tools with end to end understanding of information flow from Master data management, through enrichment to the ecommerce website.

5 years of experience in major Supply chain integration program to merge operations of 1500 stores across US.

Successfully performed functions of coordinating with Business, IT, Alliance partners and third party vendors.

Experience working in a global environment with international teams across India, China, US and Philippines

Education

Master of Business Administration (University of Massachusetts - Amherst : 2012-2015)

Bachelor of Engineering in Information Technology (University of Mumbai : 1999-2003)

Domain & Functional Experience

Retail – Master Data Management, Supply chain management, Reengineering, Master data conversion, Store replenishment, Point of Sale (POS), Direct Store Delivery (DSD), Web content management.

Software Exposure

Packages : Riversand MDM Center, Stibo STEP Trailblazer

Computer Languages : JAVA, .NET, JavaScript, C, C++, .NET, C#, TIBCO, COBOL, CICS

Databases Worked On : Oracle, DB2, IDMS, SQL Server

Configuration Management : CA Endevor, Rational Clearcase, VSS

Project Management Tools : MS Project, Attask, Rational Focus, MS Visio

Work Experience

Project

Business transformation - Replacing Legacy Item onboarding system with Stibo STEP MDM tool.

Duration

May 2015 till date

Employer

Infosys Limited

Client

Bed Bath and Beyond, NJ

Job title

Project/Program Manager

Location

New Jersey, United States

Details

Project involves replacing current legacy Item onboarding system with Stibo STEP MDM Platform. The new PDM solution (Stibo STEP) is intended to streamline business process workflow, ensure operational efficiency & reduce time to market. Bed Bath and Beyond engaged Infosys for the development and support of the new MDM platform (Stibo STEP).

Roles and Responsibilities executed

1)Actively involved in takeover of the Stibo STEP MDM development from Stibo INC to Infosys. Infosys took over the development and delivery of Stibo STEP solution for Bed Bath and Beyond;

2)Successfully managed transition of development and support activities from STIBO and third party consultants to Infosys support team; successfully led the team through Knowledge transition, shadow support and primary support phases. Involved in creating the transition plans, coordinating with third party vendors, planning resources, creating SOWs etc for taking over STIBO Support and development.

3)Created complete transition, delivery and execution plan using MS Project to take over the development activities from Stibo Professional services and deliver STIBO MDM solution to client with significant cost savings.

4)Attended a 2 week comprehensive functional and technical Stibo STEP (MDM) training conducted by Stibo Systems through the alliance partnership. Passed the Stibo STEP MDM exam to receive Stibo STEP certification in June 2015.

5)Actively involved and hands on experience in building the business rules, creating integration endpoints, product hierarchies, creating reports, Portal changes etc. Actively involved in the development of ETL process to migrate data from Legacy Item entry and web content management systems into Stibo STEP.

6)Coordinate closely with business partners (data operations) and ecommerce teams for requirements gathering, defining business processes, feasibility analysis, UAT, plan implementations etc.

7)Coordinate with third party vendors/consultants and other client teams like Unix team, enterprise architecture team (TIBCO and MFT), Oracle DBAs,SQL Server DBAs (for integration), Performance monitoring team (NIMSOFT), SAN storage team, security team for schedule maintenance and deployment of upgrades/enhancements.

8)Ensure IT/Operations ITIL policies and processes comply with business strategy/goals.

9)Ensure Enterprise Management System (primary NOC tool) monitors all Production infrastructure 24x7.

10)Identified the opportunity for Stibo support and worked closely with the sales and delivery team to create a support proposal and start the million dollar Stibo support engagement for Infosys.

11)Manage, identify, assess, categorize, remedy and rectify Incidents and Problems in a timely fashion, supported by JIRA / REMEDY ticketing system. Run daily checks/reports so queues are current.

12)Responsible for managing a 21 member team of Application development, support and maintenance across Stibo STEP (MDM Platform), Riversand MDM center (Web content management solution) and Product image repository (Home grown Digital asset management solution interfaced with Scene 7).

13)Currently playing the role of senior project manager; single Infosys point of contact for all client communications from the delivery unit; involved along with sales team on any negotiations on SOW terms billing rates, delivery timelines, scope etc.

14)Managed escalations and created escalation response for the client at multiple occasions during the engagement.

15)Liaise with third party agencies (Infosys subcontracting companies) to ensure availability of resources at the right time and cost to augment the client staffing needs.

16)Actively involved in the recruitment, interviewing and selection process of newly hired associates for the project.

Certification

Stibo STEP MDM Certification

Project

Support and development on Riversand PIM MDM Center which is used for Web content management at Bed Bath and Beyond.

Support and development of home grown Digital asset management solution for Bed Bath and Beyond to track Images for the web site and store application.

Duration

Aug 2013 till date

Employer

Infosys Limited

Client

Bed Bath and Beyond, New Jersey

Job title

Project/Program Manager

Location

New Jersey, United States

Details

Bed Bath & Beyond (BBBY) is using Riversand Product Information Management (PIM) system and a home grown digital asset management system (PIR) for its web content management. Project involved building customizations/ enhancements and production support for Riversand PIM and PIR.

Roles and Responsibilities executed

1)As Project Manager on the Product information management (PIM) optimized existing production support services to provide end-to-end IT managed services using onshore-offshore model.

2)Responsible for complete transition of Riversand MDM Center support and development work from third party contractors to Infosys; successfully led the transition from Knowledge transition, shadow support, primary support into the steady state support.

3)Reduced the Support operational cost by 15% over a period of 2 years through automation and innovation.

4)Responsible for managing contracts with client on behalf of Infosys. Responsible for interactions with the executive leadership and procurement team for any question/concerns related to contracts.

5)Led the major enhancements to Riversand PIM MDM Center to support strategic ecommerce initiatives over a period of 3 years engagement.

a.Guided Selling – A major modification to web content management system to support the LCD touch screens for enhancing store user experience.

b.Less than full truck initiative – Led a major development project to support less than full truck deliveries, white glove service etc to the end consumer (Store/web consumer).

c.Vendor direct to customer – Led enhancements to the Web content management system to support onboarding high volume of vendor direct to customer items on Web.

d.Speed to Market – Designed and led a strategic initiative from CEO for faster onboarding of items on website; Involved in redefining the business process to onboard thousands of SKUs on web in a day using automation and streamlined business processes.

e.Digital assets on site – Led the enhancements to Riversand MDM center to support display of digital assets like warranty information, energy guides, ingredient information, warnings etc. on website.

6)Active involvement in budgeting, revenue recognitions, best estimates, creating road maps, presales activities etc.

7)Ensure IT/Operations ITIL policies and processes comply with business strategy/goals.

8)Ensure Enterprise Management System (primary NOC tool) monitors all Production infrastructure 24x7.

9)Identified the opportunity for Stibo support and worked closely with the sales and delivery team to create a support proposal and start the million dollar Stibo support engagement for Infosys.

10)Manage, identify, assess, categorize, remedy and rectify Incidents and Problems in a timely fashion, supported by JIRA / REMEDY ticketing system. Run daily checks/reports so queues are current.

11)Worked with associate sales manager to create a vendor consolidation plan for presentation to the CIO that included analysis of all client contracting positions and savings by outsourcing to Infosys.

12)Work closely with ecommerce operations team, ecommerce merchants, buyers, analytics and master data managers (data operations) to streamline processes, remove redundant steps, increase traceability, mitigate risks and reduce operational costs.

13)Role involved coordination with Master data management, ecommerce teams hosting websites (on ATG), Scene 7, Supply chain teams, Commerce hub, DOM & EOM (Manhattan associates) etc.

14)Complete ownership of development projects that involved major enhancements to MDM Center from requirements gathering to production launch and later transition to support team; ensured on time delivery within scope, budget and quality.

15)Active involvement in project planning, creating milestones, resource planning, project charters, status reports to Directors and VPs etc.

16)Planned support staffing, on call rotations, contracts and strategic deployments/changes.

17)Created support performance metrics, analyzed SLA overruns and build preventive measures.

Awards and

Recognitions

Most Promising Project Manager Award

7/7 Engagement feedback from client (Exceed client expectation)

Project

POS Store Support for Arts and Crafts Retailer

Duration

10 May 2013 till 31 Aug 2013

Employer

Infosys Limited

Client

Michaels Arts and Crafts

Job title

Project Manager

Location

Mangalore, India

Details

Project aimed at taking over the POS support from a third party vendor TCS to Infosys Limited. Project involved providing a 24*7 support for store POS applications and its interfaces.

Roles and Responsibilities executed

1)Responsible for creating and executing the transition plan, organizing and conducting knowledge sessions between onsite, offshore, client and third party contractors, defining SLAs, involved in creating SOW etc.

2)Opportunity to work with cross cultural L1 support team located in Manila, Philippines and Store associates/managers in US for POS ticket resolutions.

3)Managed client visits to the offshore development center, team interaction with the client, showcasing the Infosys value add etc.

4)Defined the complete resource onboarding process, created a knowledge base, defined the roles within the team (configuration controller, DP analyst, security auditor, Business continuity process audit etc).

5)Created and developed Incident Management prioritization and process, observance SLA compliance with store and IT operations managers and 3rd party vendors. Act as facilitator to ensure outstanding Incidents were resolved in a timely fashion in order to mitigate business risk and revenue loss.

6)Developed, implemented, and documented Incident and Change Management policies and procedures.

7)Successfully led the team through the support transition phases – Knowledge transfer, Shadow support, Primary support into the steady state support.

8)Responsible for creating a strong knowledge base/portal for the project; Portal and practices were showcased and very well recognized/appreciated by client senior management.

9)Identified root causes and developed problem resolution procedures and post-mortem documentation.

10)Worked on analysis of the historical ticket information, ticket classification, SLA definition etc.

11)Responsible for managing an 18-member offshore team, status reporting to client, create weekly support score cards, recognize and appreciate top performers etc.

12)Exposure to technologies like Gentran, EJ viewer, POS IBM 4690 controller etc.

Project

Supply chain merger of Direct Store Delivery operations

Duration

1 Jan 2011 till 5 May 2013

Employer

Infosys Limited

Client

Hannaford Brothers (Delhaize America), Maine (Now AHOLD)

Job title

Technology Lead

Location

Maine, United States

Details

The project involves integration of DSD operations for all Delhaize America banners. DSD Receiving, ordering and accounting system were aligned for 1400+ Delhaize America stores under this program.

Roles and Responsibilities executed

1)Positioned as Infosys project lead with complete end to end delivery ownership of the project. Successfully managed 4 onsite, 13 offshore member team from Solution design to implementation.

2)Coordinated with team members, client IT contacts and business partners located at multiple locations across US for successful execution of the program.

3)Worked closely with the store operations group for understanding the requirements and design common solution for all DSD store and corporate applications across banners.

4)Worked with third vendors like Fintech (Payer for Beer and Wine vendors) to align the EDI transmission format for all Delhaize America banners.

5)Responsible for implementing a common scan based trading system across the Delhaize America banners alongside client IT and Business partners.

6)Responsibilities include project management and execution. Ensure delivery within scope, budget, schedule and quality.

7)Gained knowledge of diversity in DSD operations across geographical regions. Helped gain in-depth knowledge of DSD procurement, distribution, Inventory management and accounting processes.

8)Worked closely with EDI vendors, store operations group and accounting teams for defining requirements and successful execution of the project.

9)Motivate, mentor and evaluate performance of team members for successful execution of the project.

10)Collaborate with stakeholders to elicit requirements, define scope and design solutions. Identify risks and create risk mitigation plans.

11)Create and circulate weekly status report for the project to Directors, VPs and business partners.

12)Manage and Mentor team member.

13)Performance evaluation of reporting employees.

14)Oversee development, test deployment and support.

15)Onsite-Offshore and Client communication.

Awards and

Recognitions

7/7 Engagement feedback from client (Exceed client expectation); 2 year program was executed with zero defects.

Project

Master Data and Supply chain consolidation

Duration

1 Oct 2008 till 31 Dec 2010.

Employer

Infosys Limited

Client

Hannaford Brothers (Delhaize America), Maine (Now AHOLD)

Job title

Technology Lead

Location

Maine, United States

Details

Project involved consolidating/integrating Delhaize America MDM and Supply chain applications for future business scalability and mergers.

Roles and Responsibilities executed

1)Lead a project of 3 MUSD at CMM Level 5 that involved scaling up all Master data and Supply chain applications to support merger of all banners on single platform.

2)Successfully executed the project working with cross cultural teams based out of multiple locations India, China and U.S.A.

3)Project provided opportunity to work with multiple Business and IT areas – Replenishment, MDM, POS, EDI, DSD etc. to elicit requirements, define scope and design solutions.

4)Project involved multiple work sessions with business and IT partners and travel between multiple locations of the client to finalize the requirements for a consolidated/common Delhaize America system for all banners.

5)Collaborate with Opportunity to learn all Supply chain processes, retail industry applications and its usages. 1000+ modules implemented with success rate greater than 99 %.

6)Responsible for project management and execution; Lead an 8 to 10 member team.

7)Ensure delivery within scope, budget, schedule and quality.

8)Motivate, mentor and evaluate team performance for successful execution.

9)Performance evaluation of reporting employees.

10)Oversee development, test deployment and support.

11)Onsite-Offshore and Client communication.

Awards and

Recognitions

Award for Best quality practices.

Project

Reengineering Master Data Management & Supply chain systems

Duration

Jan 2007 till Aug 2008

Employer

Infosys Limited

Client

Hannaford Brothers (Delhaize America), Maine (Now AHOLD)

Job title

Programmer Analyst (Project lead)

Location

Maine, United States

Details

Project involved removing legacy IDMS access from Hannaford Mainframe and Web applications to a more robust DB2 platform. Project also involved reengineering the Delhaize Item onboarding web application to DB2 platform.

Roles and Responsibilities executed

1)Responsible for leading 14 member team. Project provided excellent opportunity to manage and lead a big team, internally diversified to address needs of multiple business and IT areas.

2)Project provided opportunity to work with multiple Business and IT areas – Purchase ordering, Item maintenance, Vendor portals, Web applications from Item onboarding, Accounting applications, Store replenishment, forecasting and warehouse applications.

3)Lead the Item maintenance track that involved reengineering the Java based product/item onboarding web application from IDMS to DB2 platform.

4)Project planning and project co-ordination.

5)Ensure delivery within scope, budget, schedule and quality.

6)Performance evaluation of reporting employees.

7)High level Architecture and design.

8)Collaborate with stakeholders to elicit requirements and define scope.

9)Responsible for development, Unit testing, QA testing, UAT and deployment.

10)Initiate performance tuning initiatives and decrease client cost.

11)Onsite-Offshore and Client communication.

12)Guide team through Project life cycle and mange SDLC requirements.

13)Provide technical assistance and direction to team.

14)Co-ordinate and execute System integration and user acceptance testing.

15)Plan for Risk mitigation, backup and recovery.

16)Plan and direct implementations.

17)Project review and Project Turnover

Awards and

Recognitions

Award for ensuring Quality for high volume deliverables.

Most Valuable Player for leading multiple modules with zero defect implementations (2008)

7/7 Engagement feedback from client (Exceed client expectation)

Project

POS Sales system redesign (IBM 4690 and Retalix)

Duration

May 2006 till Dec 2006

Employer

Infosys Limited

Client

Hannaford Brothers (Delhaize America), Maine

Job title

Programmer Analyst

Location

Maine, United States

Details

The project involved re-architecting Point of Sale repository and streamlining Sales process coupled with enhanced alerting and reporting, facilitating a more effective Item Level visibility into sales data.

Roles and Responsibilities executed

1)Experience of leading the project from requirements gathering to implementation.

2)Worked with the architects to design and common, backend POS data processing system for both Retalix and IBM 4690 POS.

3)Streamlining ensured reduced processing time for the POS data, reduced support cost and reduced probability of data out of synch issues.

4)Responsible for detailed analysis of IBM 4690 and Retalix systems; backend processes, development, unit testing, integration testing, UAT and Implementation.

5)Managed the high risk project with zero impact to the front end POS systems and store business. Project was executed with zero defects.

6)Initiate performance tuning initiatives and decrease client cost.

7)Onsite-Offshore and Client communication.

8)Provide technical assistance and direction to team.

9)Co-ordinate and execute System integration and user acceptance testing.

10)Plan for Risk mitigation, backup and recovery.

Awards and

Recognitions

Promoted from Software engineer to Programmer Analyst in Aug 2006.

On the Spot Award (2007)

Project

Reengineering Master Data Management & Supply chain systems

Duration

Dec 2003 till Apr 2006

Employer

Infosys Limited

Client

Hannaford Brothers (Delhaize America), Maine

Job title

Software Engineer

Location

Mangalore, India

Details

This project aimed at converting the legacy Master data and supply chain systems into more scalable and futuristic DB2 systems providing round the clock availability. All Master data and supply chain systems on the IDMS and ADSO were converted to more robust DB2, CICS and Java platform.

Roles and Responsibilities executed

1)Led the conversion of complex Item management module that involved reengineering all Item maintenance programs from IDMS/ADSO platform to DB2/COBOL/CICS.

2)Gained understanding of the functions for creating and maintaining items with all business related attributes needed in a Retail Industry company.

3)Build a tool using JMS and MQ Series to monitor the status of ETL batch jobs and provide the functionality for the L1 support team to restart the batch jobs in case of aborts.

4)Created tools for productivity improvement and status tracking.

5)Created best practices presentation that bagged project the award for Best quality practices.

6)Analysis and Scoping

7)High level design and Detail design.

8)Coding and Unit testing.

9)Onsite-Offshore co-ordination.

10)Reviews and Integration testing.

11)Plan and co-ordinate Integration testing.

12)Parallel/Load testing.

13)Production move and support.

Awards and

Recognitions

OTS Award for valuable contribution in building Java/JMS based application for batch job monitoring and submission.

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