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Manager Customer Care

Location:
Salem, Tamil Nadu, 636001, India
Posted:
January 14, 2017

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S.KAVITHA

***/**, ******** ******, **** STREET NO.1,

KOMARASAMYPATTY, SALEM-636007

PH: 965*******.

OBJECTIVE: Managerial Position in a fast paced environment

Professional Summary:

May’15 to till date: M/s.TVS Sundaram Honda, Salem

Sales Quality Manager.

oHeading Customer care department

oResponsible for all customer related issues.

oDelivery Co-Ordination

oHandling back office and CRE team

oHandling customer complaints and sorting the same

oMonitoring Feedbacks & Follow Ups.

oOrganising events

oResponsible for showroom ambience.

May’15 to Sept’13: M/s.S.K.S.Automobiles, Salem

Customer Care Manager (Corp.office)

oHandling of all customer callings with two CREs

oHandled 5 dealers of SKS group.

May’13 to Nov’12: M/s.Thriveni Car CO P Ltd., Salem

Customer Care Manager.

oHeading Customer care department

oAttending & Sorting out customer complaints

oMonitoring Feedbacks & Follow Ups

oDelivery co-ordination

oCustomer Meets-Organising

oRC Management.

Nov’12 to June’12: M/s.Intvet Products Mfg Co (P) Ltd.,

Assistant General Manager.

oOffice Management

oAdministration Work

oSuperivision of employees

oLiasion with customers

oCorrespondence

oStock Maintenance.

2009~2011: M/s.Vithya HP Gas Agencies, Salem

Secretary to MD

oOffice Management

oMail Management

oCorrespondence

oBilling, Petty cash handling

1993 to 2003: Ex.Secretary to CMD and 7 executive directors.

Front Desk Operations

oSecretarial Assistance to CMD & Ex.Directors.

oHousekeeping supervision

oFiling, correspondence, maintenance of records.

Educational Qualification: Polytechnic Diploma in Commercial Practice, Mysore.

Key Strenghts: a) Execellent Organisational Skills

b) Fast learner

c) Computer Proficiency

d) Shorthand and Typing knowledge

e) Eagerness to learn new things.

Present CTC: Rs.17000/- pm

Expected CTC: Negotiable.

Notice Period: First week of Jan’17.

Personal Details:

Date of Birth : 05.06.1976

Marital Status : Married

Husband’s Name : Sivakumar.R

Occupation : Working for Dalmia Magnesite.

Language Proficiency :

To Read & Write : English, Hindi, Kannda

To Speak : English, Hindi, Kannada, Tamil, Telugu.

I Hope my brief particulars will suffice to the needs and requirements of your esteemed concern/organisation. Needless to say, shall work upto the entire satisfaction of my higher ups.

Waiting for a fruitful reply.

Thanking you.

Yours Sincerley,

Kavitha.S

965*******.



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