Manager Customer Care
Resume:
S.KAVITHA
***/**, ******** ******, **** STREET NO.1,
KOMARASAMYPATTY, SALEM-636007
PH: 965-***-****.
OBJECTIVE: Managerial Position in a fast paced environment
Professional Summary:
May’15 to till date: M/s.TVS Sundaram Honda, Salem
Sales Quality Manager.
oHeading Customer care department
oResponsible for all customer related issues.
oDelivery Co-Ordination
oHandling back office and CRE team
oHandling customer complaints and sorting the same
oMonitoring Feedbacks & Follow Ups.
oOrganising events
oResponsible for showroom ambience.
May’15 to Sept’13: M/s.S.K.S.Automobiles, Salem
Customer Care Manager (Corp.office)
oHandling of all customer callings with two CREs
oHandled 5 dealers of SKS group.
May’13 to Nov’12: M/s.Thriveni Car CO P Ltd., Salem
Customer Care Manager.
oHeading Customer care department
oAttending & Sorting out customer complaints
oMonitoring Feedbacks & Follow Ups
oDelivery co-ordination
oCustomer Meets-Organising
oRC Management.
Nov’12 to June’12: M/s.Intvet Products Mfg Co (P) Ltd.,
Assistant General Manager.
oOffice Management
oAdministration Work
oSuperivision of employees
oLiasion with customers
oCorrespondence
oStock Maintenance.
2009~2011: M/s.Vithya HP Gas Agencies, Salem
Secretary to MD
oOffice Management
oMail Management
oCorrespondence
oBilling, Petty cash handling
1993 to 2003: Ex.Secretary to CMD and 7 executive directors.
Front Desk Operations
oSecretarial Assistance to CMD & Ex.Directors.
oHousekeeping supervision
oFiling, correspondence, maintenance of records.
Educational Qualification: Polytechnic Diploma in Commercial Practice, Mysore.
Key Strenghts: a) Execellent Organisational Skills
b) Fast learner
c) Computer Proficiency
d) Shorthand and Typing knowledge
e) Eagerness to learn new things.
Present CTC: Rs.17000/- pm
Expected CTC: Negotiable.
Notice Period: First week of Jan’17.
Personal Details:
Date of Birth : 05.06.1976
Marital Status : Married
Husband’s Name : Sivakumar.R
Occupation : Working for Dalmia Magnesite.
Language Proficiency :
To Read & Write : English, Hindi, Kannda
To Speak : English, Hindi, Kannada, Tamil, Telugu.
I Hope my brief particulars will suffice to the needs and requirements of your esteemed concern/organisation. Needless to say, shall work upto the entire satisfaction of my higher ups.
Waiting for a fruitful reply.
Thanking you.
Yours Sincerley,
Kavitha.S
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