Sharon Pressley

**** ******** *** *******, ***** 77042

313-***-****

acyabl@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile

** + years’ of successful experience in customer service and support with recognized strengths in sales, account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems.

Possess solid computer skills.

Scheduling, Sales and Retention.

Ability to train, motivate, and supervise customer service employees.

A team player, acknowledged as “Total Quality Customer Service Professional.”

Billing, Process Credit Applications, Adjust Payments, Negotiate service orders.

Training CSR assist.

Strong ability to interact and communicate with people over the telephone, often in stressful situations.

Synopsis of Achievements

Top Sales rep

Proactive planning led to notable increase in regional sales.

Retention.

Professional Licenses, Accreditation and Membership.

Mobile Training and Education.

Sales Level 1,2 and 3 prize winner

Relevant Accomplishments

AT&T- Customer Service Representative, Detroit, MI

2000 -2014

Serviced 22 states, responsible for more than 3,800 individual and corporate accounts.

Resolving customer billing and service issues, Sales of company’s products and services according to needs of customer. Liaison to service technicians providing telephone, internet and cables installation and resolution of service interruptions.

Process request for new accounts and upgrading existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records.

Constantly seeking new ways to improve customer service.

Billing and dispute resolution.

Process credit applications for TV, internet, mobile and residential service.

Implementation of training exercises for new and current employees to enrich and provide growth within the organization and developing an understanding of the company’s vision and priority

Verizon Wireless- Credit and Collections Representative, Southfield, MI

1994-2000

Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

Creating reasonable solutions to satisfy past due balances and or disruption of service.

Responsible for monitoring and maintaining assigned corporate accounts.

Account adjustments, small balance write off, customer reconciliations and processing credit memos.

Accountable for reducing delinquency for assigned accounts.

Set up repayment plans and new terms of sale..

Follow federal and state laws dealing with debt collection.

Enlist the efforts of sales and senior management when necessary to accelerate the collection process.

Strong ability to gather data, and prepare reports.

Communicated effectively with sales department regarding customer accounts on a timely basis.

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