Medical Operations Head
Resume:
P.O BOX *****,Doha Qatar E-mail: *********@*******.***
Website: https://qa.linkedin.com/in/dr-
mariam-thomas-b21315125
Phone: +974-********
PERSONAL
STATEMENT
I believe in being a decisive and flexible team leader. Having good written & communication skills I am able to comfortably work with people of all levels. My excellent commercial approach to solving problems and proven people management skills complements my ability to manage performance and motivate staff on an individual and team level.
Presently I am looking for a new and challenging managerial position which will make the best use of my existing skills and experience and to develop professionally. WORK
EXPERIENCE
Future Medical Center-DHC
group
Since July 2015 to present
Medical Operations-Head
•Providing operational support and meeting regularly with the Director concerning clinic management
issues. Identifying and evaluating methods for improving workflow and cost effectiveness and making
recommendations to the Director for improvement. Supervising daily operational activities & coordinating
human & material resources of the clinic.Formulating employee policies & coordinating methods to ensure
better service
•Planning, directing & evaluating all medical activities within the facility. Boosting economical & efficient
performance of the medical team while delivering high quality patient services.
•Interpreting and applying MOPH protocols to ensure compliance. Providing administrative supervision & support
to doctors, nurses and all medical staff. Acts as a liaison between doctors and hospital administration when
necessary.Orienting new doctors and staff on clinic protocols.Informing doctors and all medical staff of clinic
policy and procedure change, with assistance from director’s office.Conducting meetings with staff for quality
improvement and efficient management of patients.Issued internal memos, notification for non-compliant
staff
•Approving & monitoring material purchases.Developing, implementing, and overseeing the maintenance of filing,
medical record keeping. Evaluating and standardising clinic procedures and effectively troubleshoots &
resolves administrative issues.Maintaining databases with facility data of staff
•Handling approvals for duty rosters & leave schedules of all medical staff. Overseeing all purchasing for the clinic
equipment acquisition, training needs, and making recommendations to Director. Ordering medical equipment
Dr. Nimish Mariam Thomas
Dr. Nimish Mariam Thomas 1
Al Esraa Polyclinic-DHC group October 2014 July 2015 (10 months)
Atlas Medical Center-DHC group January 2011 October 2014 (3 years 10 months)
Dental Boutique July 2008 December 2010 (2
years 6 months)
Apollo Clinic Qatar-DHC group March 2007 July 2008 (1 year 5 months)
Apollo Clinic Qatar-DHC December 2004 March 2007 (2 years 4 months)
for clinic use.Tracking number of patients, evaluating the efficiency of medical staff & reports to director.Taking
stringent action for poorly performing employees & poor time keeping Daily clinic rounds to correct
deficiencies.Reports regarding performance of employees on completion of their probation period
•Performing other duties as assigned by the Director Medical Operations-Head
Provided operational support for branch opening & was assigned to ensure all requirements from ministry of
public health was met for inspection to attain approval for opening the new branch. In addition performed all duties assigned by director as operational head Medical Operations-Head & Dental Surgeon
Dental Surgeon
Medical Operations Head & Dental Surgeon
Medical/Insurance Coordinator
• Reviewed clinical information, processed claims and obtained prior authorization
• Communicated with pharmacy to determine patient coverage for the requested medication & help navigate
through complex reimbursement issues.
• Researched & solved claims and billing issues
• Interfaced with insurance carriers & other health care providers
• Assisted patients with eligibility & benefit coverage questions
• Facilitated meetings with insurance companies to resolve issues.
• Identify & provide solutions to client & insurance company enquiries.
• Prepared administrative reports to director
• Trained employees on various clinic procedures
• Conducted meetings and trainings for all medical staff
• Quickly resolved any patient complaints & concerns
• Demonstrated strong attention to detail & ability to multitask within the fast paced, high pressure work
environment.
• Reports to director weekly on administrative and clinic issues. CERTIFICATIONS Immediate Life Support (ILS) provider as per guidelines set by European Resuscitation Council
ERC European Resuscitation Council
Radiation protection protocol & Radiation safety
OSHA 10 Hour Training
Dr. Nimish Mariam Thomas 2
EDUCATION Bachelor of Dental Surgery October 1998 October 2003 Primary,Secondary & High
School,
1986 1998
A.B Shetty Memorial Institute of Dental Sciences,Mangalore,India M.E.S Indian School,Doha Qatar
Served as Prefect during high school
Excelled in cultural activities and bagged prizes. SKILLS &
EXPERTISE
Customer Service Healthcare Management
Management Project Management
Leadership New Hire Orientations
Strategic Planning Business Development
Public Speaking Microsoft Office
Leading Meetings Office Administration
Organizational skills Quality Management
Team Building Time Management
PERSONAL
PROFILE
Nationality: Indian
Religion: Christian
Date of Birth: 04/11/1980
Practising License no: 362
Driving License: Holding valid permit in Qatar till 04/07/2017 Visa Status: Under father's sponsorship
LANGUAGES
KNOWN
English Written & Oratory Fluent
Hindi Written & Oratory Fluent
Malayalam Written & Oratory Fluent
Tamil Oratory Intermediate
Arabic Oratory Intermediate
REFERENCES Dr. Rabindranath Sivam
Dr. Nimish Mariam Thomas 3
Clinical Director
DHC Group, Qatar
Ph: +974-********
Email: ***.***@**************.***
Dr. Lal Mohan Banerjee
Former Manager
Medical Operations
Apollo Clinic, DHC Group
Qatar
Ph: +91-990*******
Email: ****************@*****.***
Dr. Nimish Mariam Thomas 4
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