Experienced Manager

Julie Mutchie

**** ****** ****, *******, ** ***** 402-***-**** *********@*****.***

Summary

Self-motivated and results-driven Management professional with 20+ years broad-based and progressively responsible experience in management, recruitment, training & development, coaching & mentoring. Expert in relationship building, customer retention, and service quality. Motivated leader and team player with a track record of consistently exceeding expectations. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Passionate about developing strong customer relations and exceeding organizational goals. Strong reputation for designing and implementing policies and procedures that positively impact corporate profitability, customer satisfaction and overall productivity. Recognized for displaying integrity and professionalism when communicating with professional at all levels, maintain confidentiality and high ethical standards.

Skill Profile:

Exceptionally good interpersonal and communication skills both verbally and written.

Strong organizational skills, with thoroughness and attention to detail.

Superb time management and troubleshooting skills with the ability to prioritize assignments and manage multiple projects simultaneously.

Proven ability to assess customer’s needs; establish rapport, and quickly fosters trust allegiance and results.

Excellent leadership skills to effectively resolve problems and provide superior customer service, while still comply with company policies and procedures.

Succeed in high-pressure, challenging, deadline-driven environments.

Proficient user of Microsoft Office – Word, Excel, Power Point, Outlook.

Highlights

Vendor Relationships

Recruiting and Hiring

Superior Customer Service

Team Building / Leadership

Budgeting & Cost Control

Inventory Management

Process Improvement

Strategic Planning

Critical thinking

P&L Management

Project Coordination

Training & Development

Organization Development

Regulatory Compliance

Relationship Building

Professional Experience

GENERAL MANAGER 2015 - 2016

Petco, Lincoln, NE

Hired and trained 8 staff members, including 4 department managers.

Created new revenue streams through extended aisle sales and services.

Worked directly with department leaders to achieve successful inventory.

Trained, coached and mentored staff to ensure smooth adoption of new programs, policies and procedures.

Partnered successfully with department leaders to implement a strong pet adoption program.

GEEK SQUAD MANAGER 2013 – 2015

Best Buy, Lincoln, NE

Increased Net Promoter Score by 65% in 8 months.

Added to store revenue by initiating new procedures in Geek Squad.

Continuously achieved sales goals.

Hired, mentored, and coached a staff of 15 Geeks.

Partnered successfully with other store leaders to supervise and schedule a store staff of 60 in sales, customer service, and business development.

Strengthened company's business by leading implementation of appointment scheduler

STORE MANAGER 2012 - 2013

NAPA Nebraska, Lincoln, NE

Spearheaded cross-functional initiative to achieve inventory goals.

Increased sales by 11%.

Strengthened company's business by leading implementation of outside sales force.

Prioritized order security, accuracy and on-time pickup and delivery.

Minimized damage and repair costs through careful management and preventative maintenance.

Translated business needs and priorities into actionable logistics strategies.

Contacted customers prior to delivery to confirm and coordinate delivery times.

Verified each delivery against shipping instructions before delivering to customers.

STORE MANAGER 1998 - 2007

Carquest Auto Parts, Phoenix, AZ

Trained, coached and mentored staff to ensure smooth adoption of new program.

Worked directly with Regional Manager to train 8 new Store Managers.

Hired, trained, coached, and mentored more than 50 employees.

Created new revenue streams through developing relationships with non-traditional customers.

Consistently increased sales in each store managed.

Lead a team of 40 in a Distribution Center move.

Worked on a team responsible for store moves and new store design.

Planned and delivered account management training to an average of two account managers per week.

Monitored participant workflow and behaviors throughout the training process.

Education

Continued Education: Microsoft Office Suite

Southeast Community college, Lincoln, Nebraska

33 semester hours: Human Services

University of Nebraska, Lincoln, Nebraska

Introduction to Marketing

Diploma in Human Resources

Introduction to Conflict Management and Negotiation

Diploma in Customer Service

Alison Institute

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