214-***-**** Josefina Amaya acya6n@r.postjobfree.com

Josefina Amaya

Ft. Lauderdale FL 33332

214-***-****

acya6n@r.postjobfree.com

linkedin.com/in/josefinaamaya

Summary

Highly-motivated professional with extensive experience in the telecommunications industr. Exceptional project management skills, network design, customer account management, presales support, user training, and user acceptance testing . Effective leadership, excellent customer relationship rapport, a self- starter, with extensive technical expertise. Excellent verbal and written communication skills. Proven ability to quickly learn and apply new technologies, and translate customer’s requirements into optimum technical solutions. Proficient in Spanish and English. Technologies

Switched Ethernet

Ethernet over TDM

Time Division Multiplexing

Optical Provisioning,

Ciena 5142

Fujitsu Flashwave

DMS/100

Anda

Voice Network

LAN/WAN support.

Token Ring

Frame Relay

Metasolv M6

JIRA Methodology

Remedy

SQL Plus

SQL Navigator

Oracle

HP Lifecycle Management

Clear Quest

Continuus

PROFESSIONAL EXPERIENCE

Verizon Business – Fort-Lauderdale, FL

Analyst-Project Manager- Technical Contributor 2014-2016 Performed Product Testing on different features of Verizon’s Rapid Deliver (VRD) System, which is the application that allows the engineering, network assignment, Layer 2/3 creation, and customer’s network’s activation. Responsible for driving the automation of all Ethernet provisioning systems within Verizon Business. Contributed to the reduction of systems faults by a 7.2% by focusing key initiatives.

Reviewed System Requirements Design and provided Learning Support Documentation input from a test and end-user perspective.

Collaborated with Product Development team to support all agile test plans, test cases and QA strategies and process.

Supported the User Acceptance Testing for multiple products, including the implementation of 1 Gig Switched Ethernet Services for the Access 26 project, this was released to increase customer’s network access capabilities and improve customer’s experience

Developed Methods and Procedures documentation for end user training.

Managed tester s in the Philippines and assigned and distributed critical testing task to users. This included functional, regression load and process improvement efforts to improve automation

Identified missing requirements, new code functionality and system enhancements. Ensured the application behaved as expected for new requirements.

Gather and develop Methods and Procedures documentation for Verizon Rapid Delivery. 214-***-**** Josefina Amaya acya6n@r.postjobfree.com

Assisted with the troubleshooting and resolution of Verizon’s provisioning system. Worked closely with development, system architects and the user community in driving missing requirements and code fixes.

Senior Provisioner 2007-2014

Coordinated and oversee the end-to-end provisioning of dedicated customer circuits across Verizon Business networks. Included order approval, circuit design, facility assignment and submitting access service request to local and long distance carriers (ASRs)

Trained team in India and the Philippines on Ethernet, Time Division Multiplexing and PIP Provisioning.

Lead end user training and conducted demos of Ethernet Provisioning tools to managers, team- leads and provisioners.

Supervised and assisted with the installation of network trunks to support customer Ethernet orders.

Designed circuits riding on Anda EtherReach 2108, Anda 2200, Anda 4000, Tellabs 8860,Overture and Flashwave 9500.

Assisted with the troubleshooting and resolution of Verizon’s Provisioning systems. Worked closely with development, system architects and the user community in driving missing requirements and code fixes

FlexTech Solutions - McKinney, TX 2006-2007

Presales Account Manager

Led cross-functional teams to effectively drive all customers’ projects and opportunities within Sales Operations, Sales Engineering, Account Receivables, and Order Management teams.

Developed customer relationship at all levels within the organization and identified areas of improvements.

Led cross-functional teams to effectively drive all customers’ projects and opportunities within Sales Operations, Sales Engineering, Account Receivables, and Order Management teams.

Product presentations to identify key sales opportunities, engaging the right resources to obtain customer’s approval and closing deals. Closed 45 K sales. Software (now Oracle) - Plano, TX 2001-2005

Dedicated Account ManagerMetaSolv

Primary contact for client Executive Management, Implementation Stakeholders, Internal Sales teams, and Professional Services matters relating to satisfaction of client requirements.

Account Manager responsible for multiple European, Asia-Pacific region, and Latin America based multi-million dollar maintenance revenue accounts, and meeting clients’ service level agreements.

Expertise and coordination of key MetaSolv resources to ensure client satisfaction, and interfacing with all levels of the client organization to meet project milestones and timely completion of objectives within budget.

Prepared issues reports, using Clear Case, and provided resolution methods to sustain overall systems integrity and reliability.

Interfaced with software development, product, and quality assurance staff on reliability and maintenance matters.

OTHER RELEVANT EXPERIENCE

MCI WorldCom:

Circuit Designer Coordinator

Business Requirements Analyst

214-***-**** Josefina Amaya acya6n@r.postjobfree.com

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EDUCATION

Bachelor of Science (BS)

Telecommunications

State University of New York

Institute of Technology, Utica NY

Associate of Applied Science (AAS)

Telecommunications

LaGuardia Community College, Long Island City, NY

Groups and Associations

SUNYIT Alumni Association –SUNY Institute of Technology at Utica-Rome (SUNY IT) MetaSolv Telecom Alumni

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