Sales Manager

Trisha Tamashiro

CORE COMPETENCIES

Employee Onboarding Scheduling/Calendaring Employee Relations

Performance Management Records Management Office Management

Microsoft Office Software Marketing Recruitment

Project Planning Personnel Training Client Relations

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Vlookups, Pivot tables, PowerPoint, Visio, Access, Outlook, Project and Publisher), Infinium, Kronos, QuickBooks, FirstReport Online and Avaya Call Center, People Soft, ADP, Clarify, Marketo, Sales Force, Citrix,

PROFESSIONAL EXPERIENCE

Howroyd Group of Companies Long Beach, CA April 2014 – Present

Corporate Recruiter

Oversee South Bay/Long Beach area and maintain existing business accounts as well as establish and create new clientele.

Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs.

Business to Business sales by either cold calling or door knocking to develop new business accounts to use our recruiting services.

Maintaining a vibrant and robust network of Industry Contacts, Association Memberships, Trade Groups and Employees to ensure quality and rapid response to client’s needs.

Facilitated new-hire processes including reviewing company policies and benefits.

Full-cycle of recruiting which included: job postings, identifying qualified candidates, screening and conducting VOEs and background checks.

Interview applicants to obtain information on work history, training, education, and job skills.

Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act.

Perform searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, media, recruiting firms, and employee referrals.

Contact applicants to inform them of employment possibilities, consideration, and selection.

Developing and executing formal Recruiting Plans ensuring the timely delivery of resources, candidates and alignment with corporate goals and strategies.

Ricoh USA. Los Angeles, CA September 2013– April 2014

Regional Account Manager

Meets or exceeds revenue, new business and gross profit expectations.

Ensures client retention and the expansion of Ricoh footprint in the account with additional services and solutions.

Secures new business relationships within an assigned list of local Major Accounts leveraging the Ricoh Major Account Program.

Meets with every current client once per quarter or (3) times per year (minimum) in Quarterly Strategic Meeting to discuss and establish a long-term strategic vision for the partnership.

Maintains a consistent cadence of collaboration with team selling resources to discuss all assigned accounts.

Maintains an electronic record of all sales activities, account plans, client meetings, etc. within Ricoh's Customer Relationship Management Tool.

Participates in post-sale delivery and implementation of Ricoh solutions at client locations and serves as primary client contact.

Proactively develops new client contacts, reviews leads, participates in clients' business communication planning and delivers Ricoh solution' proposals.

Engages in on-going strategic planning for customer base; proactively identifies, evaluates and formulates action plans for all clients and prospects.

Collaborates well with the cross-functional sales resources available to complete Integrated Account Reviews that establish strategic and differentiating sales plans.

AT&T Mobility Los Angeles, CA August 2005–December 2013

General Sales Manager III

Fully accountable for execution of sales, service and customer experience initiatives in store

Interview, hire and make necessary discipline decisions, including terminations, for store personnel

Job postings using Monster, Career Builder, indeed and LinkedIN

Full cycle recruiting, on boarding, conduct background checks using Taleo

Partner with Area Retail Sales Manager to review headcount forecast plan and staffing

Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity

Support Team and assist with customer transactions

Coach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance

Facilitate weekly personnel training/educational sessions

Monitor the Customer Feedback Tool (Customer surveys) on a daily basis

Resolve or escalate appropriately any billing or service issues

Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion

Improve employee engagement throughout territory through appropriate behaviors and actions

Develop and execute individual development plans for store personnel

Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service

Execute A & D process for direct reports

Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed

Resolve quickly any Rep or Store level fraud issues communicated by ARSM, may involve working with Asset Protection and/or HQ Credit and Collections

Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize

Ensure Fair Labor Standards Act (FLSA) compliance

Partner with Area Retail Sales Manager and other appropriate parties to successfully launch new products, services or processes

Actively inspect post-launch and drive improved results with best practices

Inspect that employees are properly trained on new products and promotions to sell with confidence

Employ Scheduling Tool to properly staff hot zones and meet business needs, training and special events such as product launches

Ensure employee preferences/constraints are loaded into the Scheduling Tool on a monthly basis

Drive operational compliance of back office processes, procedures and policies

Ensure timely completion of required training to empower personnel to succeed

Implement, execute and inspect existing and new retail programs, tools and training

EDUCATION

University of Phoenix 2005-2008

Associates of Arts in Business Administration

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