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Continuous Improvement Management

Acworth, Georgia, 30102, United States
January 16, 2017

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Medda Hammock

*** ********** *** **, *******, GA 30102

Cell: 404-***-**** email:


An accomplished Senior Executive with the vision, strategically planning, innovation, and leadership insight to manage company’s annual budgets and operational goals to capitalize on achieving the agency mission and new business opportunities. A proven track record for excellent leadership in building and maintaining relations with external and internal customers, while motivating and empowering the employees to the next level of leadership.


Goodwill of North GA, Decatur, GA, USA 2006 - Present

The company mission is to put people to work by providing various services to people with barriers to employment. The company has an annual revenue of 141 million dollar with a strategic goal of achieving 175 million by 2018. We have over 59 store location (increasing 5 per year), 62 alternative donation sites, 13 career centers(increasing 1 to 2 per year), and 9 cleaning facilities through-out the metro Atlanta area.

Senior Director of Accounting, 2006 – Present

Oversee an agency 141 million dollar annual budget and maintaining and maximum profit through operational planning and reporting; Managed 8 direct and 17 indirect employees; report directly to the Chief Financial Officer (CFO)/ Vice President of Finance & Information Technology.

Selected Accomplishments

Increased cost-effectiveness by 10% through compliance enforcement and implementation of a rigorous quality control system reducing expenses by 1.5 million dollars over the last 2.5 years.

Received several leadership awards for developing and motivating employees. In addition, to leadership awards for engaging the staff in the direction of the agency mission and strategic plan.

Improved agency budgeting system by compiling monthly, quarterly, and annually budget reports for over 200 cost centers to effectively analysis financial statements, organizational charts to improve in operational execution of day-to-day business execution.

Improved the agency financial and A-133 audit performance from having major findings, to no-findings in the audit over the last 7 years.

Completed several upgrades to our accounting software (Microsoft Dynamics/ Navision) and part of an implementation team to switch the companies Human Capital Management and Payroll system for Ceridian to ADP products.

Effectively assisted with the organizations certification and renewal process for the International Organization for Standardization (ISO) certification and apart of several renewals for the Commission on Accreditation of Rehabilitation Facilities (CARF).

Manhattan Associates, Atlanta, GA, USA 2005 - 2006

The company has a proven track record for over 25 years for providing technical solutions to resolve the most complex solution for supply chains, inventory, and omni-channels, while at the same time managing to be debt-free and counting.

Senior Accountant, 2005 – 2006

Administered the online cash treasury management system. Assumed the responsibility for resolving outstanding balance sheet items, including payroll related accounts, prepaid and accrued accounts. Over saw the company fixed assets and property addition; report directly to the Accounting Manager.

Selected Accomplishments

Effective in organizing and cleaning up several balance sheet accounts that were not reconciled for over 3 months or more.

Carrier Corporation, Westerville, OH, USA 2000 - 2005

The company provides services in heating, ventilating and air condition (HVAC) in the Columbus, OH and outer lining areas within a 35 miles radius and is a part of the United Technology Corporation. Carrier has revenues that range over 1, 000,000.000 as an entity.

Service Coordinator/ Staff Accountant, 2005 – 2006

Managed scheduling, various projects, and served as primary liaison between clients and multiple internal infrastructures / groups to ensure clarity of goals, quality of work, and adherence to deadlines. Provided updates to management and customer via email, telephone, or in person for any change in planning or services performed. Led overseeing all office management functions from safety, worker’s compensation, union, payroll processing, billing and invoicing; reported to the Regional Area Sales Director.

Selected Accomplishments

Instrumental in developing a scheduling system to improve the on-time arrival, planning, and contractual agreement of technicians leading to a 5% improvement rating and profitability improvement by completing more projects in a timely and accurate fashion.


Career advancement from a Staff Accountant in a for-profit industry of services in HVAC and Technology to a Director of Accounting in non-profit specializing in 3 unique business models. In 2015 was promoted to Senior Director of Accounting responsible for providing strategic direction in the following areas:

Executive Leadership

Support the Board and the Executive Staff by providing strategic direction based on knowledge of operating business issues, competitive analysis and government regulations and external factors.

Demonstrate creativity, insight, and courage to change challenges into opportunities that cultivate the best in people and empower them to work to together around a shared sense of purpose and accountability.

In foster a positive culture and dynamic work environment that accelerates innovation, leadership and continuous improvement towards achieving the agency’s mission and strategic plan.

Business Growth and Development

Plan, develop and implement strategic plans for each Business Unit to achieve established objectives with a strong focus on improving the community impact that will increase the number of people served and employed.

Participated in several focus groups to analysis, identify and propose suitable profitability solutions that would add value to the agency’s bottom line while maintaining the integrity and reputation of the organization as a whole.

Conduct in-depth analysis of business strategy, identifying the best policies for development and risk analysis to be proactive in foreseeing agency’s challenges with a focus on continuous improvement and development progress.

Budgeting/Financial Control

Make strategic and operational planning decisions based on visionary financial analysis, using practical accounting and financial internal controls, along with the knowledge of each business unit’s envision and foresight.

Review and manage any recent significant capital expenditure, annual budget planning, and current bonds and amortization schedule, while keeping an eye on the agency cash flow and bottom-line impact.

Generate detailed projections for revenue, expenses, and cost as part of the process of developing fully-integrated financial projections (income statements) for one and five years of agency goal.

In-depth trend of analysis of company performance to provide insight for future direction and planning.

Monitor each business unit financial performance to ensure alignment with the agency financial performance and strategic plan.


Ohio Dominican University

Master’s and Bachelor of Science Degree In Business Administration and Management

Kingdom Leaders Seminary

Doctor of Philosophy (Ph.D.), Christian Counseling

Specialized Training

Franklin Covey 4DX, Dale Carnegie, Inside Out Coaching, Behavioral Interviewing, Change Management, Executive Leadership for Non-Profit Organization (ELPNO) by the J W Fanning Institute for Learning.

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