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Human Resources Management

Richmond, Virginia, 23221, United States
January 16, 2017

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Diana C. Rodriguez

**** ****** ****** ********, **, 23221

C 980-***-****


A dedicated and resourceful Human Resources Business Partner with a strong background in employee relations, recruitment, organizational development, training and development, benefits and compensation, diversity programs, succession planning, workers’ compensation, health and safety, and orientation programs. Expertly maintains an organizations competitive edge by ensuring successful execution of key corporate programs and processes. A personable and results-driven team player who provides valuable leadership and direction for employees, facilitating sustained business growth by supporting staff in accomplishing short- and long-term goals.


Keller Graduate School of Management, MBA, Masters in Human Resources Management 11/2015

Strayer University, Bachelors of Science in Criminal Justice 5/13



Smith’s Group Shared Services, Richmond, VA May 2016-

Senior Human Resources Generalist- (500-14,000 employees, Global)

•Recommend and implement new policies and procedures to effect continual improvement, including incorporating an affirmative action plan, streamlining recruiting practices, and initiating a company-wide equity appraisal/adjustment

•Ownership of projects on an Ad-Hoc basis, including engagement groups, performance evaluations, DOL reclassifications, employee engagement events, merit planning, open enrollment, recruiting strategy, and creation of standardized documents

•Provide on the ground support for employment issues, including managing and consulting on employee and labor relations, conducting management trainings in various functions including COBE, Sensitivity, and Negotiations for multiple locations in addition to operating in a dual role under the shared services model

•Assess, develop, and facilitate developmental and compliance trainings for all employees

Quality Sprinkler Company Inc., Charlotte, NC September 2014 - February 2016

Human Resources Manager-Director (60-100 employees, single- site)

(Position Eliminated)

•Implemented an OSHA compliance program that reduced the Experience Modification Rate, resulting in reduced Workers Compensation costs and increased profitability

•Initiated a strategic staffing program by creating a pipeline of applicants and introducing cross-functional roles, thus reducing recruiting costs and minimizing attrition

•Consolidated benefit brokers resulting in a 33% decrease to benefit costs

•Developed financial strategies for HR budget by forecasting, analyzing trends and variances, developing action plans/analyzing results, initiating corrective actions that positively impact bottom line

Driven Brands Shared Services, Charlotte, NC December 2013 - September 2014

Human Resources Manager - (200-1000 employees, 8 sites )

(Strategic Direction)

•Member of lead management team during acquisitions, successfully integrating newly acquired employees domestically and internationally

•Initiated and implemented a corporate-wide HRIMS transition to streamline processes and reduce costs

•Managed a 65% department downsize by effectively restructuring existing processes process

United Receivables Group, Rock Hill, SC August 2012 - August 2013

Human Resources Generalist (300 Employees, single- site)

(Company Closure)

•Created and launched new hire orientation program to increase employee satisfaction and decrease turnover

•Completed payroll processing from start to finish for more than 200 employees

•Implemented and administered a cost-effective benefit/COBRA process which reduced enrollment errors by 75%

Aon Hewitt, Charlotte, NC March 2011 - July 2012

Human Resources Consultant (Contractor)

• Recipient of AON 2011 Team Customer Relationship Award • Delivered guidance in accordance with state and federal law, and employer procedures and policies • Provided consultancy service to senior management on human resources issues pertaining to payroll, workforce administration, health and welfare, training, compensation, staffing, and lifestyle management

AT&T, Charlotte, NC January 2004 – December 2010

Marketing Team Leader


•Actively participated in proper training and development of new and existing employees to ensure success

•Consistently exceeded sales goals, received numerous awards for sales, ranked top associate in district

•Ranked in top 5% of Charlotte region

Professional Affiliation/Certifications

•Society for Human Resource Management -Active

•National Association of Professional Women-Active

•North Carolina Notary Public- Active

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