Customer Service Office

Sandra Kay DiBenedetto

**** ******** ***** ***************@*****.*** Wilmington, NC 28412 910-***-**** Alt. 910-***-****

Objective and Qualifications Profile: Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions, seeking a position in the capacity of Medical Clerical and/or Front Office support.

Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.

Extensive experience as a team leader/player, working with the public and interacting with others including patrons, patients, professionals, children, and students.

Creative thinker with a talent for multi-tasking in a billing/receivable setting.

Caring and hardworking with excellent interpersonal communication, customer service, and office support skills.

Proficient in Microsoft applications, Quick Books, Consign Pro, General Office and Business Management

(Filing, Answering Phones, Inventory Control, Records, Collections, and Accounts Receivables)

Work Experience:

Kids, Teens, & Beyond…Consignments -Store Owner/Operator – Wilmington, NC September 2007– December2016

- Hire, train, and coordinate all staff.

- Handle all consignor merchandising, inventory control, ordering, cash control, and maintenance functions.

- Coordinate special promotions and events. Problem solver.

- Opened/closed store; handled customer service needs

- Prepared bank deposits and daily sales reports.

Harris Teeter Grocery - Backup-Scan Coordinator - Wilmington, NC September 2015- Present

- Continuous reporting and corrections related to pricing of shelf products and shelf life.

- Servicing our patrons needs and completing assigned tasks.

- Maintained Inventory, Damage Control, and Cleaning for safety.

- Quality Control, Facing, Stock rotation, and Billboarding as needed.

Superior Medical Equipment, Inc - Accounts Receivable – Wilmington, NC May 1998- September 2007

- Accurately maintained and kept all client files and confidential records up-to-date and secure.

- Filed continuous stream of phone calls while maintaining flow of daily activities.

- Troubleshot and resolved problems and handled customer service issues.

National Home Respiratory Care - Operations/Office Manager -Charlotte, NC June 1997- May 1998

- Oversaw & Managed all daily office tasks including; Customer Service Supervision, Warehouse- Equipment & Respiratory

services, Accounts Receivables & Collections, and staff coordination.

- Maintained tracking and maintenance records on all DME equipment and office equipment as well recovered equipment.

- Developed and implemented Policies and Procedures for all staff.

- Monitored Laws, Codes, and Regulations and educated staff and cliental of all changes.

NMC Homecare- Admissions/ Patient Account Coordinator- Charlotte, NC June 1992- May 1998

Dr. Richard Neal, DDS, MS – X-ray Certified Clinical Dental Assistant- Gastonia, NC April 1987- June 1992

Additional Information:

* Previous EMT, Gaston Life Saving- Gastonia, NC

* Previous X-ray Certified Dental Assistant

* References available upon request

Contact this candidate