Customer Service Manager

Tracie Wood

* ******* **

Mechanicville, NY *****

518-***-****

GOAL: To find work that is intrinsically rewarding and lets me work to my fullest potential.

SKILLS: Microsoft Word, Excel, Outlook, limited knowledge of Access and Powerpoint, various medical programs, data entry, venipuncture, medical terminology, anatomy, patient care and information, medical procedures and office policy, call center, management.

EDUCATION:

OCM BOCES: Medical Assistant 2006 Valedictorian of class

TC3: Human Services- lack 8 credits for degree

SUNY Cortland: Psychology – 1 year

WORK HISTORY:

Life Maid Simple- 2016 Office Assistant Manager: customer service, managing staff, performance reviews, quotes, payroll. Laid off due to business being slow.

Cumberland Farms- 2016 Customer Service Team Member. Stocking, cashier, customer service. Left for another job.

Healthnow NY 2013-2016: CSR: adjust claims, provide benefits, research issues, PCP changes, referrals. For 3 months of position was through Superior Talent as a temp. Left for personal reasons.

Maximus Inc.: 2012- 2013 started as temp through Appleone. Answer inbound calls regarding various state insurance programs, perform and grant Good Cause exemptions, escalate incidents to NYS DOH, open presumptive eligibility cases. Left for another job.

Gales Ferry Pediatrics 2008- 2010: Front Desk, check patients in and out, collect copays or coinsurance, perform eligibility, referrals, patient education, triage, scheduling. Left Due to move.

Aetna Dental 2007-2008: CSR Answer incoming calls about benefits and claims, call providers to help them understand benefits, claims, etc. Left due to move.

Stop N Go Video 1984-1998: Manager- Customer service, scheduling, staff management, ordering, cashier, inventory, collections. Store closed.

REFERENCES:

Nicole Wilson, owner of Life Maid Simple 518-***-**** or 518-***-****

Aaron Israel, former coworker 917-***-****

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