Lachanda C Gales

*** ******** **

Barberton OH **203

330-***-****

acya20@r.postjobfree.com

Experience

*-*-**-**-**-16

Diebold-Green, OH

Respond to and assist customers who communicate via e-mail or telephone with service problems and

requests

Responsible for accurately relaying customer needs to appropriate field management and technical

associates

Respond to and assist internal customers who use e-mail or telephone to retrieve new service

i nformation, input service

information into the database for historical purposes, relay system messages, and perform customer

service related

administrative functions

9/14/2012-Present

Pilot Catastrophe-Hudson, OH

Customer Service Representative

Answering Inbound calls, processing insurance claims.

9/15/2014-1/19/2015

Donor Care Center-Barberton, OH

Communicator

Placed outbound calls to previous donors for non-profit organizations and processed donations.

2/18/13-6/23/13

Galaxy Solutions-Cuyahoga Falls, OH

Debt Collector

Placed calls to individuals who were delinquent in payday loans, negotiated settlements and processed payments on

delinquent accounts.

11/14/2011-3/23/2012

Blair-Erie, PA

Order/Sales Representative

Answered incoming calls

Placed orders, placed back orders, checked item availability, processed credit line increases, tracked packages and used

upsells.

11/14/2006-9/13/2008

Erie Insurance-Erie, PA

Temporary mail sorter

Sorted mail by hand and machine, closed slots, weighed packages using a scale, used stamp machine to apply stamps.

6/5/2006-9/13/2006

Erie Insurance/Volts Sciences-Erie, PA

Data Entry Clerk

Processed insurance policies, switched policies from one database system to another, made changes when needed and

reviewed insurance policy terms to determine whether a particular loss was covered.

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