Jacqueline Felton

760-***-****

acy9z1@r.postjobfree.com

CompTIA A+, Network +, Security +, MCSA W7 70-680/685 (test 5/2017)

SUMMARY

* ***** ********* ******* ** the US Navy and quickly enrolled in CompTIA and Microsoft training, developing the skills and obtaining certifications to support my career goals in information technology.

OBJECTIVE

Seeking opportunities as a Computer Technician, Computer User Support Specialist, Desktop Administrator, and/or similar roles.

KEY QUALIFICATIONS

Active Secret Clearance

TS/SSBI Eligible / Inactive

TPI

Military equipment

Configuring Firewalls

VPN

Windows OS (XP,7)

OS Installation, Configuration & Troubleshooting

Type: 90+ words a minute

Customer problem resolution

Ticketing systems

Familiar with military networks

Focused support LLC

Install and Configure Printers

LAN/WAN configuration & maintenance

Install/configure Switches, routers, & server hardware/software

Microsoft Office (Outlook, Word, Excel, PowerPoint, and OneNote)

SAS software

Structured query language SQL

DHCP

Troubleshoot & repair hardware/system issues

Network & file sharing

Dameware

Remote Desktop

Network monitoring

Security policies

Making user accounts & email inbox

Computer Hardware

Active Directory

VLC

WLAN, VLAN Security

Virtual machines (building, maintaining)

DNS

OSI Model

EMPLOYMENT HISTORY

Invictus Technical Solutions (2016-present)

System Administrator @Creech Air Force Base

Key Achievements:

Used the amount of time I’ve had with the company to build my knowledge from entry level to tier 2 level performance. As well as a developed higher skill set and extensive qualifications list.

Currently provide technical support for a 24/7 military operation. At any given time I am responsible for the technical support of as many as 200 personnel, monitory over 10 servers and networks, installing and configuring workstations and maintaining and maintenance of equipment, virtual machines, servers, and forms of communication.

United States Navy (2012-2015)

USS Fort McHenry, Boatswains Mate/Petty Officer 3rd Class

Key Achievements:

Completely qualified in my job within a 5 month period. After doing so I was put into vital positions for key operations.

Treasure Trails Inc (2007-2012)

Registration Coordinator

Key Achievements:

While the most junior member of the organization, I was recognized by the leadership team for implementing technology solutions and processes which empowered the success of our mission and goals.

EDUCATION & TRAINING

Liberty University, AS Education (2015)

Consultech Institute of Technology, Computer Desktop Support Specialist (2016)

Intelligence Specialist A School, US Navy (2013)

CORE COMPENTENCIES

Technical Support

Currently provide technical support for a 24/7 military operation. At any given time I am responsible for the technical support of as many as 200 personnel, monitory over 10 servers and networks, installing and configuring workstations and maintaining and maintenance of equipment, virtual machines, servers, and forms of communication.

Customer Service

Exceed the standards of customer service experience by maintaining a friendly and customer focused approach.

Very level headed approach to customer problem solving and overall problem resolution.

An outgoing personable attitude from 7 years of customer service experience

Communications Equipment Operator

CISCO phones

NIPR/SIPR (DOD secure networks) Net Training and management

Provided input to and receive data from computerized intelligence systems ashore and afloat; maintaining intelligence databases, libraries and files.

Training

Qualified 12 fellow sailors in jobs specific requirements.

Trained and qualified more than 10 junior personnel in major Naval required programs resulting in above average training readiness grades and a higher motivation in the workplace.

Management

Provided leadership and supervision to 10 sailors in day to day operations resulting in above standards performance grades.

Coached Jr. sailors in time management, from work to personal time to better help the overall mission.

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