Manager Customer Service
Resume:
Kevin R. Langley
Springville, AL 35146
Cell 256-***-**** – **************@*****.***
PROFILE
Proven Sales/Business Development Marketing Executive experienced in developing long term
business relationships with various business clients at both the local and national level. Highly
effective in selling specific products along with providing excellent service. Key areas of strength
include:
• Excellent product knowledge inspiring clients’ trust and confidence.
• Enthusiasm, business aptitude, situation analysis, integrity and professionalism.
• Self motivated and the ability to operate independently with little to no supervision.
• Outstanding customer needs assessment and relationship building skills.
• Strong one on one and group presentation skills.
• Created and managed marketing collateral and promotional activities to meet organizational
objectives.
Kelly Services, Birmingham, AL January, 2016 - Present
Business Development Manager
•I have the opportunity daily to help customers find their need for bottlenecking and bad infrastructure methods.
•I help build confidence in people to stay the course and help them build a foundation for their futures.
•I work in sales force daily to maintain my customer’s portfolios.
•I attend Job fairs monthly to recruit candidates for skilled and nonskilled positions.
•I skill market candidates that fit the criteria of what my clients are looking for.
•I maintain the best customer service I can possibly provide for my clients at all times no matter the size of the client.
•I cold called daily to build my market base.
•My daily goal is to build and maintain the best market possible.
Nexair LLC, Birmingham, AL February,2010- January, 2016
Operations/Sales Manager
• Sales Manager over North Alabama for a little over five years.
• Operations Manager for one year.
• Maintained a market with annual sales of $7.2 million dollars.
• 20 – 25 new face to face meetings per week.
• Prepared and presented 3 – 5 new contracts per month.
• scheduled routes daily.
• helped customers cut profit loss by 20% annually by implementing a waste management program and a better buying system.
• Implemented a lean Mfg. process for all my customers to gain business.
• Played the role of HR Manager and Purchasing Manager at times.
• Customer training on basic welding and cutting manually and automated.
Airgas South, Anniston AL February,2002-February,2010
Territory Sales Manager
• Managed a small sales team of eight sales representatives.
• Purchased Cylinder gases, Welding Machines and welding equipment that was sold to customers.
• I grew my territory by cold calls, telesales and leads generated by our call center.
• We did quarterly market analysis to see what area sales were being generated from.
•Presented customers with asset audits quarterly to keep rental invoices in line.
• Maintained all the equipment my customers were leasing.
• Maximize Customers quality by assessing their brand usage.
• Held team building exercises one time per month.
• Worked closely with OSHA in certifying all my customers and bringing them to code.
• I trained my customers employees on basic welding process’s.
• Implemented confined space programs.
• Installed a CNG system for forklifts as a team building project for a customer.
HOLOX/Linde, Anniston, AL August,1996-January,2002
Customer Service Manager
• Delivered Welding Equipment, Cylinder Gases and Hard goods from a route delivery truck.
• Warehouse manager for three years.
• Customer service manager for two years.
• maintained quality service by maintaining quality employees and equipment.
• Worked hand in hand with HR on employee drug testing, CDL training, Record maintenance, Safety Regulations under DOT standards.
Experience
• Customer service manager
• Material Handling
• Delivery driver – Class A CDL License
• Budget analyst
• Trained my customers on new and updated welding Equipment.
• safety coordinator
• Material Handler
• Operations manager
• Sales and Marketing manager
• Market growth analysis
• Worked hand in hand with OSHA
• Basic knowledge of SAP, CRM, CU systems
• worked with Microsoft outlook, power point, office, excel and word.
•Trained Drivers on (G.O.A.L) Program. (Get out and look before backing or doing anything.
Contact this candidate