Manager Management

DEDRA COHEN-TWOMEY

** ********* **** • Salem, New Hampshire 03079

H 603-***-**** • C 603-***-**** • *******@*******.***

SUMMARY

Skilled and experienced Manager and Executive with background in both non-profit and for-profit environments seeking considerable challenge and responsibility. Mission-oriented, strategic leader with valuable combination of administrative, financial, operations, marketing, and public/community relations expertise. Creative and innovative in identifying and capturing opportunities as well as devising and implementing practical and effective methods and solutions. Vibrant and professional. Passionately results driven.

Executive / Business Management

Operations Management

Financial Management

Human Resource Management

Program Development / Management

Fundraising / Development / Grant Writing

Networking / Partnering / Negotiation

Marketing / PR / Outreach

PROFESSIONAL EXPERIENCE

Greater Nashua Dental Connection, Nashua, NH (Apr. 2007 – September 2016)

Non-profit provider of oral healthcare services for at-risk, low-income, and underinsured patients.

Executive Director

Overall administrative, operational, and financial management as well as strategic leadership in development/fundraising, marketing/outreach, programs, partnerships, and community relations which has resulted in significant growth, positive organizational evolution, and enhanced/increased impact.

Recruit, hire/contract, and manage all clinical and non-clinical staff including 3 dentists, 2 hygienists, 2 dental assistants, and 3 front office administrators.

Collaborate closely with Board of Directors on planning, budgeting, program development, fundraising, and reporting. Recruit new board members.

Develop and administer operational and program budgets. Manage and perform all accounting/financial management functions including accounts payable, accounts receivable, payroll, invoicing, and reporting (financial statements, monthly board reports). Work closely with Treasurer.

Initiate, establish, and manage relationships with funding sources, donors, and referring organizations. Network within the community (business, charitable, political, human/social service) to build partnerships, raise funds, and perform outreach.

Selected accomplishments:

Broadened the geographic and demographic reach of the service area and patient profile. Expanded eligibility for low cost services to include all age groups (vs. children only), a wider segment of the low-income population, and the uninsured. Opened the catchment area from local to statewide.

Expanded school-based outreach program to include all area schools (not just Title 1) and more service days. Tripled program reach (individual students served). Recruited volunteer dentists, and secured transportation through donated services (First Student buses) and the acquisition of a clinic owned and operated van through grant, corporate sponsor, and charitable funding.

Developed website and social media presence. Created bi-lingual marketing materials and ensured language/interpretation skills among segment of team.

Successfully negotiated clinician eligibility for state loan repayment program as incentive and support for provider participation.

Plan, coordinate, promote, and implement large, multi-faceted fundraising events. Continually identify and cultivate funder and donor relationships. Regularly write grants.

Traveled to a Claremont dental clinic to assist in addressing challenges. Analyzed and initiated operational and financial improvements including accounting, scheduling, and staffing practices.

DEDRA COHEN-TWOMEY

Page Two

(Greater Nashua Dental Connection, continued)

Business Manager

Hired as P/T Bookkeeper and promoted to overall business management which rolled up into Executive Directorship.

Managed and performed all back office functions including:

Accounting / Bookkeeping – A/P, A/R, account and bank reconciliation, preparation of financial statements, audit support

Financial Management – budget planning, preparation, and presentation to Board, control and reduction of costs and expenses

Human Resources – staffing, scheduling, payroll

Grant Management

Facilities / Property Management

K.C. Electric Co., Inc. (2000 – 2007)

Office Manager

Administrative management for electrical contracting firm.

Included accounting/bookkeeping (A/P, A/R, payroll, banking, account reconciliation, preparation of financial statements) as well as general administrative support and office management including customer, vendor, and employee interface.

Rockingham Park Race Track (2004 – 2007)

P/T Pari-mutuel Clerk (second job)

Contributed to positive customer experiences as well as accurate handling and reconciliation of cash.

Additional experience:

Office Manager, Newburg Construction, 3 yrs.

Research Agent, Fidelity Investments, 4 yrs.

EDUCATION

Business studies, St. Petersburg College, St. Petersburg, FL

Graduate, Winthrop High School, Winthrop, MA

AFFILIATIONS

Greater Nashua Public Health Advisory Committee

Greater Nashua Community Health Improvement Plan

New Hampshire Oral Health Coalition

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