Brittany Lentz

**** **** ** **** ****, WI *****© 262-***-**** Email Address acy9xf@r.postjobfree.com

Professional Summary

I am a person who is open to new challenges and opportunities. Learns quickly and enjoys being part of a dynamic team. I am hardworking and able to work long hours, and lift up to 50 pounds. From working in housekeeping at the Clairemont Inn and being part of the freight department at Hobby Lobby, I believe I have the ability and the experience to do anything I set my mind to. With almost 10 years in customer service, I know what it takes to keep your customer happy and coming back.

Skills

Customer-oriented and dedicated team member

Active listening skills

Consistently meets sales goals

Credit card transactions

Stocking

Personable

Trained in Fast Food Drive Thru

Multi-line phone talent

POS systems expert

Quick learner

Take Pride in my work

Training development aptitude

Organized multi-tasker

Friendly and helpful

Work History

Walmart Superstore October 2014~ March 2017

West Bend WI

Stocked and replenished merchandise according to store merchandising layouts.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Welcomed customers into the store and helped them locate items.

Educated customers about the brand to incite excitement about the company’s mission and values.

Verified that all customers received receipts for their purchases.

Actively pursued personal learning and development opportunities.

Answered customer telephone calls promptly and in an appropriate manner.

Comfortable handling cash and credit transaction.

Welcomed customers into the store and helped them locate items.

Worked in the shoes and jewelry departments

Helped close and open the two departments on a daily basis

Participate in morning meetings

I was responsible to keep the Jewelry keys on me at all time

I made repairs to watches by changing the battery and or chain

Tap + Tavern- Dishwasher May 2014~ October 2014

West Bend WI

I have the knowledge to clean and sanitize all dishes after being used

Know how to operate dishwasher itself

Pots and pans hand washed frequently and organized

Help clean and sanitize kitchen

Sweep, Mop and Deck scrub floor

Make sure sinks, tables and dishwasher itself looks presentable for the next day

Country Inn and Suites- Common Areas March 2014~ July 2014

Germantown WI

Time management

Made food and took care of customers in the Breakfast area.

Clean breakfast area, throw away, store, and stock food as needed for the next day.

Follow recipes and food schedules

Made cookies regularly

Clean and setup Meeting room

Making our guest welcome like home

Clean Common Areas each day which include:

Pool Area- Sweep, vaccum, mop, work with mold cleaner

All Entrances

Up and down stairs Hallways

All bathrooms- All purpose cleaner and glass cleaner

Vending Area

Business Area- Dust, clean computers and vaccum

Change and take out all garbage at the end of the day

Trained in Housekeeping

Learned how to clean grout

Help guests with their luggage

Kwik Trip- 3rd Shift August 2012~ March 2014

Hartford WI

Operated a cash register for cash, check and credit card transactions with a 98% accuracy.

Helped customer with their gasoline, lotto, hot food purchases, and cigarettes.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Babysitting- Cole Family

Oconomowoc WI August 2012~ March 2014

Home Depot - Cashier

Grafton WI March2010~ August 2012

Stocked and replenished merchandise according to store merchandising layouts.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Identified potential shoplifters and alerted management.

Welcomed customers into the store and helped them locate items.

Educated customers about the brand to incite excitement about the company’s mission and values.

Verified that all customers received receipts for their purchases.

Actively pursued personal learning and development opportunities.

Answered customer telephone calls promptly and in an appropriate manner.

Able to do returns and garden transactions.

Comfortable handling cash and credit transaction.

Welcomed customers into the store and helped them locate items.

Helped many customers open Home Depot Credit Cards.

Hobby Lobby - Cashier/Freight

West Bend WI February 2008~ August 2010

Operated a cash register for cash, check and credit card transactions with a 98% accuracy.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Happy to assist customers at any time.

Alerted customers to upcoming sales events and promotions.

I unloaded boxes and put them in their desired location in the store.

Stocked items in a timely manner.

Swept and mopped store near close

Education

West High- West Bend WI

General

Graduation Year 2006

Blue Sky School of Massage and Body Work- Grafton WI

Associate Degree in Science

Art of Massage

Graduation Year N/A

References

Ann Kiefer~Head Cashier at Walmart *920-***-****

Brian Gulligan~ Head Manager/ Owner of the Tap + Tavern *262-***-****

Ryan Rahl~ Manager of Country Inn and Suites *262-***-****

Mary Kearns~ Head Housekeeper of Country Inn and Suite *262-***-****

Terrie Cole~ Mother of kids I babysit for *414-***-****

Tim Cole~ Father of kids I babysit for *262-***-****

Jessica Neary~ Coworker at Kwik Trip *414-***-****

Dan Pelland~ Coworker at Home Depot *262-***-****

Deb Kinntop~ Coworker at Kwik Trip *262-***-****

Brian aka Trip~ Former Assistant Manager at KFC *262-***-****

Amy Dross~ Former Assistant Manager at KFC *920-***-****

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