NILDA JOSEFA DÁVILA MARCANO

**** ***** ******–Apt.3, Summit Hills, San Juan, PR 00920

Cel. 787•312•8279, Home: 787•946•3552

acy9ts@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Administrative-Legal Assistant with vast experience in supports all kind of computer operations with a variety of software which supports either Corporate or Litigations matters in mid-large law firms. Also my experience includes coordinate, plan, implement and support daily operational, legal and administrative functions in a legal office as well as on executive level environments. Customer service oriented with proven strong communications capability (resolving customer difficulties quickly and tactfully). Communicate in clear and concise terms with customers lead to better understanding by them of software applications in Spanish and English and how to apply them in a legal environment.

SKILLS

Microsoft Suites (Excel, Power Point, Word,

Publisher);

Adobe Acrobat Suites(Preparation of Form Fields

files)

Proficient with Thomson Elite Enterprise/TimeEntry; Computer

Operative Systems: Windows 7, 7.1, XP, 2000

Environment of Corel Suites (Word Perfect, Quattro Pro and Presentations

McAfee Help Desk Software

Novell-GroupWise 8.ver (email service),

Xerox Machines Series 545

Xerox Software - Nuance Paper Port

Series, PDF Enterprise Profesional

Converter Series

50 wpm

Spiral binding machines

Velobind machines

PROFESSIONAL EXPERIENCE

KELLY SERVICES, Bayamón, PR Dec.-2014 to June 2015 CORPORATE LEGAL ASSISTANT

Temporary position as Corporate Legal Assistant in Legal Firm in Hato Rey Area.

Edited and updated legal documents according to Corporate Department format standards related to Notarial documents (i.e., deeds of protocolization of power of attorney, Deed of Last Will, and purchase-sale deeds with its certified copy for all Repo Cases assigned by Bank ́s officer).

Interviewed purchaser of the repo property regarding data to be included in the draft of Purchase-Sale Deed; corroborated information regarding Purchases Contract and Clients personal information; oriented and advised client related Homesteads rights.

Updated legal libraries.

Drafted, edited and redacted letters for Government Departments Oficina de Inspección de Protocolos, Registro de Testamento y Poderes; among other.

Preparation of variety of drafts regarding complaint and summons for precarious eviction; draft requesting declaration of heirs with all of enclosures, i.e., death certificate, birth certificate, marriage certificate, etc.

Edited documents in different software like Microsoft Office Products. MCCONNELL VALDÉS LLC, Hato Rey, PR Dec.-1997 to Oct-2014 IT OFFICIAL Aug-2004 to Oct-2014

Help Desk and Customer Service Coordinator

Coordinated with on-site technicians, application programmers, photocopiers personnel and the engineer of IT Department troubleshoot (opened task, followed-up and completion of the tasks, 1st level, 2nd level and 3rd level of support).

Data entry to the Help Desk Software. Handled approximately 18 to 45 daily calls from our customers.

Nilda J. Davila Marcano ● Resume ● Page 2

Reported and coordinated the repairs and replacements of parts for tele copiers, Xerox photocopiers, Hewlett-Packard’s laptop, desktops and printers.

Kept record of Firm’s equipment loaned to employees.

Provided administrative support of day-to-day activities for the Department of Information Technology, but also assists other senior executive staff and departmental managers.

Administered cellular phones account with the two major companies.

Scheduled of meetings and arranged of video teleconference.

Set up WebEx and/or other types of meetings (Intercall Platform), i.e. platforms to conduct webinars and teleconferences’ provided by the firm to their customers and/or clients.

Prepared purchase order pursuant to acquire the necessary quotes for the process.

Processed invoices for payment by AP.

Posted department information on Oracle Platform -- Intranet.

Took the lead within a functional area to work with other administrative support staff in cascading information, recommending, creating, and/or implementing administrative processes, and handling other administrative functions/projects.

Assured and coordinated that all Firm’s activities calendared and dully informed were supplied and equipment according the specification of the meeting,

Assured training department activities were met in compliance with the Firm’s Human Resources policies and procedures,

Designed, coordinated, conducted and lead training sessions of Firm’s applications for new employees and regular employees of the operations and/or applications used in the Firm. Achievements

2014

Feb-March

Litigation Department asked IT to help them regarding a production of documents ordered by court and such production would be on tables and searchable. A digital version was not available. All documents were scanned and ocr’d the same to convert them to Excel Sheet, and then formatted, filtered and sort them for the litigation group in charge of the case can search the information fast on court, by only perform a Find through Excel and only made a click in a column. Were 20 binders of more 500 pages each binder. I helped them in 2 weeks instead of 3. I trained the litigation group how to use the Excel Sheet and the new program of Nuance. I accomplished such task that involved learned a new software provided by Xerox Company//Nuance Scan Optical Character Recognition Software successfully and in less time. 2010-2014 In the process to lower cost of Overtime Hours I offered myself to bring support to Word Processing Center at the Firm and lowered OT hours. 2008-2010 The firm created a Collection Task Force for accounts on delinquency and such task force was conforming to key employees of other departments. From IT I was the person elected to perform such task. The delinquency rate assigned to me was accounts over 180-days with amount of $350,000, I lowered the same in a period of 8 months to $175,000 until the new Collection Manager arrived to the Firm. 2007 May I suggested to the firm to prepare all administrative forms in Adobe Designed Field Forms they accepted and was launched them with the new branding of the firm on May 2007.

2007 Feb To lower cost of the seminars infrastructure of the Firm, I suggested to examine and test the Platforms of WebEx and Intercall to prepare seminars-webinars for the clients in Puerto Rico and outside Puerto Rico. All the seminars at that time were conducted in house and/or hotels. The firm accepted my suggestions to prepare webinars using platform of Intercall (cheaper than WebEx) for clients outside Puerto Rico and advise the clients in Puerto Rico about the system to give them the opportunity to decide what system prefer, i.e., hotel, their worksites and finally the platform of Intercall Nilda J. Davila Marcano ● Resume ● Page 3

2004 Aug From a 100 of calls received at Help Desk on August 2004 dropped to 18 to 45 daily at May 2014, personally I had assigned 100 of task monthly and the same was drop 10 to 35 monthly. All this using McAfee Help Desk Solution. 2004 Human Resources Department requested from IT Department that reduced the period of training sessions. I redesigned the approach to new hires and permanent employees, prepared slides shows and hand-on approach. The training session period drop from a one week to 1 or 2 days depended on necessity of the client and/or new hire. Other lessons were conducted via remote access control pursuant need and calls of clients and/or hands-on training.

WORD PROCESSING SPECIALIST Dec-1997 to Aug-2004

Responsible for assuring training to new members at WPC Center of McConnell Valdés LLC, this required to be in compliance with the Center and Company policies and procedures, grammar, documents templates, telephone etiquette.

Edited and updated legal documents according to company's format standards.

Updated legal libraries.

Transcribed from Dictaphone machines and handwritten documents.

Edited documents in different software like Microsoft Office Products and and WordPerfect Products.

ACHIEVEMENTS

2003

July-Sept

Due to family emergency out of Puerto Rico the Manager of WPC Center was out of the center for three months. Suggested to Human Resources by the WPC Manager to assign me to be in charge of the WPC for such period of months. I accomplished such assignment with excellent recommendations from the Manager of WPC and Human Resources Manager.

2002 Due to my expertise making tables of contents, tables of authorities and Excel spreadsheets and Microsoft Word files a I was assigned exclusive to make such tasks because of the time spending doing the same that contributed to be less and such files/documents turn/around was less, leading this to less OT hours charged to clients and/or administrative over budget.

ENRIQUE NASSAR- RIZEK LAW OFFICES

Hato Rey, PR

Oct. 1995 to Nov.1997

Paralegal and Administrative Assistant -- Bankruptcy Department EDUCATION AND PROFESSIONAL DEVELOPMENT

Adobe System Incorporate, Creating Acrobat Forms for Legal Professionals - Webinar Aug 2007

The Private Parts of PowerPoint - Webinar June 2007, Audio Educator.com and Eli Journals

Train the Trainer, November 2006, Trainer Resources Associates,

Fundamentals of Customer Service, Raúl Velázquez Santiago, Industrial and Organizational Psychologist

Microsoft Office Word XP

Introduction to Corel Presentations 8.

Commercial Course of WordPerfect 5.1

Associate Degree - Secretarial Sciences - May 1984, 3.60 GP, Instituto De Banca, Río Piedras, PR

University of Puerto Rico, Mayagüez Campus, Arts and Science Faculty- Biology Dept., 2.00 GP, August 1981-May 1983

REFERENCES

It will be submitted upon request.

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