Angela Cash-Hoyt

**** **** ***** **, *******, GA 30311 909-***-**** acy9sw@r.postjobfree.com

Objective: Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximize profits.

Skills/Training

Microsoft Office 7& 10; Advanced Internet and Email; Typing of 35 WPM; Sales Operations; Data Entry; Windows 7, 8 & 10; Network & Printer Troubleshooting; Spreadsheets; Inside Sales; Consumer Marketing; Sales Lead Generation; Business Development; Technical Support; Customer Service; Software Training; Excellent Verbal and Written Communication skills; Interpersonal, Leadership, Emotional Intelligence, Negotiation, Strategic, Critical-Thinking, Organization, Problem-solving and Numeracy skills; Career Training; Hebrew Language

Professional Experience

Wipro Technologies – IT Specialist/Call Center Atlanta, Georgia June 2016 – Present

-Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet

-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

-Gather customer’s information and determine the issue by evaluating and analyzing the symptoms

-Diagnose and resolve technical hardware and software issues involving internet connectivity

-Research required information using available resources

-Follow standard processes and procedures

-Identify and escalate priority issues per Client specifications

-Redirect problems to appropriate resource

-Accurately process and record call transactions using a computer and designated tracking software

-Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business

-Organize ideas and communicate oral messages appropriate to listeners and situations

-Stay current with system information, changes and updates

ISMI Inc. – Sales Coordinator Karmiel, Israel March 2013 – April 2014

Held a critically important position for an Israeli Software Company

-Assisted the sales team, focusing mostly on managing schedules and the distribution of any sales documentation.

-Liaison between other departments and the client to provide the service most suitable to the client’s needs

-Efficiently responded to any online or telephone queries in a professional manner

-Produced reports on progress within the department and outlined any developed strategies to improve

-Maintained any supercharges and evaluated any alterations to both external and internal staff

-Took the lead on organizing the resources necessary to put together high quality sales presentations

-Ensured the inventory of custom sales presentation materials such as brochures and presentation folders were always up to date

Helen Doron - Business Analyst Karmiel, Israel January 2012– March 2013

A company that helps teaches English as a second language, as well as provided training and learning concepts

-Assisted the Business Development team with daily instruction of pedagogical education materials

-Developed training concepts for the Early English courses

-Worked with a marketing team to create dynamic marketing strategies

-Defined, improved, and maintained documents used by the business analyst team members

-Implemented advanced strategies for gathering, reviewing and analyzing data requirements

-Identified business trends utilizing real data, compiled analysis reports that were delivered to developers and then followed-up on all results

Man Around The House Inc. - Office Manager Atlanta, GA February 2000 – August 2011

Home Improvement Company, specializing in residential and commercial remodeling

-Managed the daily duties of the office, such as reviewing contracts, writing estimates/assessments

-Increased the Company’s sales margin to over 50% by acquiring larger contracts

-Trained a staff of 20 on residential and commercial contract writing and negotiations

-Received an award for outstanding customer service from the CEO

-Maintained office services by organizing office operations and procedures

-Completed operational requirements by scheduling and assigning employees

Education

The University of Detroit/Mercy

Bachelor in Business Administration 1987

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