Quality Assurance Manager

Summary:

Over ** years of experience in Software Quality Assurance and Quality Control.

Over 6 years of experience in Agile using Scrum.

Understanding of the Software Development Life Cycle.

QA Champion and advocate for quality best practices across teams within an organization.

Understanding of the Media Industry (terminology, business workflow, linear advertising, digital advertising).

Basic understanding of Financial and Banking Industry.

Working knowledge of automation tools such as Selenium, Jasmine, and Cucumber.

Working knowledge of SAP Business Objects BI.

Proficiency for tackling new challenges and being promoted based on job performance.

Self-starter, able to work independently and as part of a team.

Strong knowledge of software quality assurance methodologies and best practices.

Experience:

Mediaocean (Duluth, Georgia) 02/2014 –03/2017

Senior Quality Assurance Analyst

Senior QA Analyst for all four Invision products in a SaaS environment.

Involved in all phases of the iterative process on an Agile team using Scrum methodology.

Work closely with Scrum master and Scrum team(s) both locally and internationally in a continuous integration environment for multiple product lines. Excellent collaboration among team members allowed for identifying issues or getting clarification early in development. As a result, we had better unit tests, manual test cases, automated tests, etc.

Work closely with project management and product management in designing and executing test plans for integration testing with clients and/or their 3rd party vendors.

Test case creation and execution on web applications with a focus on functional and regression testing.

Develop test cases from business requirements utilizing Test Track and Jira.

Identify and log defects using Test Track and Jira. Daily communication with development and management to resolve defects and verify fixes when implemented.

Participate in the identification and implementation of continuous improvement in process and standards for the entire team.

M3 Accounting Services (Gainesville, Georgia) 01/2013 –02/2014

Quality Assurance Manager

Responsible for hiring, scheduling and supporting a QA team of 8 analysts.

Lead and direct the QA team for all five active M3 products

Maintain the QA test environments with the IT group, Configuration Management and DBAs.

Monitor outstanding issues and recommend priorities. Provide estimated completion dates to executives.

Oversee and direct release plans, upgrade processes and provide complete documentation.

Coordinate 2nd level support with the Support Manager.

Employ proven methodology and documentation tools. Implement and enforce changes in the process to help improve Quality Control procedures.

Hiring, coaching and mentoring QA analysts. Establish QA team and personnel goals.

Participate in testing cycles with third party vendors.

Quality Assurance Analyst 07/2011 – 01/2013

Lead QA Analyst for Accounts Receivables.

Monitor, maintain and compile software defect reports and enhancements via Team Foundation Server, Share Point and CHARM.

Assist in the design and development of the AR module, including determining enhancement needs and problem analysis based on functional requirements.

In-house support and training for end-users to troubleshoot complex reported issues and route them to development when deemed necessary.

Compose end-user documentation for new products and enhancements.

Create, utilize, and review test plans and cases for software using functional specifications utilizing Spira Team

MOBILITY DESIGNS (Atlanta, Georgia) 10/2008 –07/2011

Prior Authorization Specialist/Accounts Receivables DME

Verify current eligibility of benefits/plan coverage for clients.

Compile and submit Pre-authorization requests for DME equipment.

Follow-up with payers to encourage timely payer response on authorization requests

Resolve routine administrative problems and answer inquires via email, fax and telephone.

Utilize ACT! for all customer information and documents.

Reception and Certificate of Medical Necessity

Served as the first point of contact in the office.

Composed the Certificate of Medical Necessity from Physical therapist evaluations.

Worked in a team environment with management, technicians and Certified Seating Specialists.

FUNDTECH CORPORATION (Norcross, Georgia) 5/2000 – 4/2002

Quality Assurance Manager

Responsible for hiring, scheduling and supporting a QA team of 10 and a Technical Writing team of 3.

Participate and coordinated in strategic planning meetings that outlined the development schedules.

Work with Clients directly in coordinating testing efforts of Fundtech QA team.

Supported staff in QA improvements and continued education.

Reviewed candidates for outsourcing efforts.

Worked closely with Customer Service, Product Management, Configuration Management, Product Services Group and Technology groups to ensure support for existing clients.

Monitored, maintained and compiled QA software defect reports and enhancements via Vantive System.

Scheduled and implemented the QA testing cycles for 4 products with Product Release manager and Product Management.

Introduced automated testing tools, Win Runner, to the corporation.

INFOCURE CORPORATION (O.M.S) (Norcross, Georgia) 10/1995 – 5/2000

Quality Assurance Manager/Technical Writer – Orthodontic Division

Responsible for managing a team of 4 Quality Assurance Analysts to ensure a “bug-free” product.

Tested latest versions of product line prior to public introduction (UNIX).

Presented new feature recommendations for future software releases.

Created end user technical manuals and release documentation detailing and explaining key features of software.

Provided on-site training assistance and telephone training for customers.

Taught end-user software classes at the annual “User’s Meetings” in Atlanta.

Assisted in the design and development of software, including determining enhancement needs and problem analysis based on user requirements.

Maintained QA problem tracking system via Microsoft Access database.

Assisted front line customer support with in-depth troubleshooting of customer problems.

Software Support Analyst – Orthodontic Division 3/1994 – 10/1995

Served as front line support for customers with software problems, including educating on application functionality and troubleshooting application problems.

Monitored and maintained customer calls and problems via an In-House System.

Provided on-site training assistance and telephone training for customers.

Attended and taught classes at annual “User’s Meetings” in Atlanta.

Technical Skills:

Experience with requirement management and defect management tools, Seapine TestTrack, Mingle, JIRA, Clarity, SharePoint, Quality Center, and Confluence.

Proficiency in utilizing TeamCity Enterprise and ControlTier for build verification, continuous integration management, and deployments.

Experience validating and editing XML content with various XML editing tools

Proficiency in back end testing using tools like SoapUI, WCF client and basic UNIX/DOS commands.

Experience working with JSON structures

Experience with RESTful API testing

Experience in additional test environments include Mobile applications, Citrix XenApp, ETL framework, NServiceBus, MSMQ, .NET Client-Server, Java, and Web applications

Contact this candidate