Technical Support Software
Resume:
Dan Friedman E-mail: *******@***********.***
Phone: 770-***-****
Summary of Qualifications
Results-driven professional with over 20 years of experience in building sophisticated software applications. A digital innovator who finds solutions to fulfill challenging requirements. Solid experience in analyzing software requirements and project management. In depth knowledge of software development, testing, maintenance and support. Proven ability to communicate highly technical concepts in terms easily understandable by audiences of all technical levels. A proactive leader with the expertise to troubleshoot problems, initiate change, and implement solutions while maintaining a positive and productive work environment. Conducts training sessions and have created technical and end-user documentation. Recent Showcase Project
Built an electronic warrant system for use by law enforcement. This system is especially sophisticated as it was built to comply with the FBI’s CJIS security standards, and needed to be built from the ground up. For security purposes, third party tools and components could not be used.
Professional Experience
Senior Director of Software Development - October 2014 to present Responsible to oversee the development and deployment of large format touchscreen software:
- Created content management system which enables the user to easily update content.
- Designed the touchscreen software so it can receive data from local and remote sources.
- Manage technical support and troubleshooting.
Selected accomplishments:
- Have successfully deployed over 40 systems.
Director of IT and Software Development - June 2005 to October 2014 - Great Southern Publishers Responsible for the design and development of business applications, software tools and web sites:
- Identified business systems that can be improved through the use of custom built software.
- Provided end-user training and technical support.
- Managed software deployment and system integration.
- Explore new technologies and determine impact on current products and operations. Selected accomplishments:
- Created applications which resulted in streamlined operations, a reduction of paperwork, and better distribution of information in a timely manner.
- Improved accuracy of job costing, project status, and reduced labor hours.
- Websites and media delivery systems have been built for 50+ government agencies. Software Architect - November 1992 to June 2005 - Advanced Interactive Technologies Developed sophisticated software applications for medical device firms, fortune 500 corporations, and various other small and mid-size companies:
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Dan Friedman E-mail: *******@***********.***
Phone: 770-***-****
Software Architect (continued from page 1)
- Determined which technology options were best suited for the success of custom software applications.
- Interviewed and selected team members to participate on projects.
- Gathered specifications and generated the documentation from which custom software is developed.
- Scheduled and conducted periodic meetings with the client as milestones were met. Selected accomplishments:
- Created advanced visualization and simulation software programs for computer based training, conferences, trade shows and forensic animation.
- Software programs were built to assist physicians in making decisions, perform complex calculations, and to serve as continuing education tools.
- Knowledge assessment and opinion survey tools were developed to assist in continuing education. Client base served:
Georgia-Pacific, CIBA Vision, Novartis, CNN, Wachovia Bank, Coca-Cola Company, Lucent Technologies, AT&T, the Federal Government, Mead Container, and Morrison Homes Director of Manufacturing - March 1986 to November 1992 - AVL Scientific Corporation Initially responsible to oversee the start-up of U.S. manufacturing operations for this European manufacturer of blood chemistry analyzers:
- Established American suppliers for components and services.
- Designed assembly and warehousing areas to facilitate smooth materials and labor flow.
- Documented assembly and quality assurance procedures.
- Implemented a location based MRP (materials requirements planning) system to manage materials, manpower, capacity, and meet customer requirements.
- Set-up to operations to comply with the U.S. Food and Drug Administration’s good manufacturing practices guidelines.
- Manage ISO certification process.
Selected accomplishments:
- Among the first Atlanta area companies to become ISO 9001 certified in 1992.
- Successful in manufacturing products at a lower cost than European counterpart.
- Company products were certified for use by veterinarians, which resulted in a whole new market for the company. Ongoing responsibilities included the management of all manufacturing and materials operations with full profit and loss responsibility, along with the management of OEM programs for hardware and consumables. Skills and Additional Experience
Core technologies: PHP, MySQL, jQuery, JavaScript, CSS, XML, HTML, C#, Visual Basic, ActionScript and Adobe CS6, 3D Studio Max.
Adjunct instructor at Microcenter and American InterContinental University, instructing courses on computer applications and theory.
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