Emily Chase, PMP 630-***-****, Chicago IL (acy9lm@r.postjobfree.com)

Summary

****-**** ***** *** ********** Manager for a startup Construction Company for 4 years – Commercial and Residential Remodel

PMP Certified 2002 - Expertise in Program/Project Management, Lean/Agile/Six Sigma/ITIL methods, application integration, business process re-engineering, hardware and software conversions, I/T infrastructure and application development.

Extensive experience managing in a matrixed environment involving multiple lines of communication and reporting structure.

Responsible for facilitating weekly and monthly team and steering committee meetings.

Proactive communicator. Team player who works well with business owners and IT personnel alike.

Large consulting firm mentality but with the added flexibility to match PM methodologies to the culture and needs of the client.

Experience with E-Commerce initiatives (UI Design, Usability Testing, New Product Launch).

Consistent Director level contributions.

Willing to “do what it takes” to be a part of a successful team initiative.

Wealth of cross-sector experience with companies in industry sectors including: Telecommunications (including Mobile), Utilities and Energy, Investment Management, Insurance, Health Care, Pharmaceutical, Retail, Distribution and Manufacturing. Asset Management, Railcar and Inventory Management

Expert level skills in MS Project and Clarity, SAP, Maximo, TFS, Oracle, Visio

Manage Budgets $20MM+ and provided cost savings programs for all efforts.

Professional Experience

Lakefront Developers, Chicago June 2012 – June 2016

Owner and Operations Manager

A boutique construction company with 70 years of experience in interior custom remodeling. Lakefront Developers LLC specialize in home remodeling and improvement projects which include kitchen, bathroom, additions and all interior renovations. Conveniently located in near downtown Chicago, my value proposition was commitment, cost savings and quality construction.

As Owner and Operations Manager I was responsible for day-to-day operations for all Commercial and Residential Construction Projects

Design and Bid

Project Management

Materials delivery - JIT

Vendor Management

Marketing, Sales, Customer Relations, Team Building, Quality Delivery

Finance and Accounting

Charles Schwab, Chicago (AQ & Merger) June 2016 –Current

SR Implementation Program and Project Manager Consultant

Senior Program Manager and Implementation Consultant for the multi-year DCM Program. This Data Center build out includes 500+ servers in a high-availability environment to support the Acquisition and Merger of Options Express.

Responsible for Application Rationalization efforts across both platforms (Schwab/OX)

Responsible for Database Migrations to the new buildout in Phoenix, new server procurements and builds.

Responsible for Go-Live Phased deployments

Responsible for Decommission efforts

TTX LLC, Chicago, IL Aug 2014 – May 2016

SR Implementation Program and Project Manager Consultant

Responsible for driving the ERP CBM (Condition Based Maintenance) Multi-Phase Program/Project – The program is designed to implement a component condition based maintenance strategy within Maximo to enable TTX to identify components that require attention due to that component’s specific condition. This included full transformation and delivery of new Handheld Technology for Railcar Inventory Management.

Team with C Level to lead Transformation and Maturity around testing practices from CMM1 to CMM3 – including evaluate, implement and drive adoption of the TFS – Online Test Case Management Tool

Developed standard, repeatable business processes for overall Scope Management, Cost Controls, Architectural Diagrams, Mentoring Programs, Testing Practices and Metrics Reporting.

Application Rationalization

Responsible for Maximo Upgrade 7.1 to 7.5

Volkswagen Group of America, Chicago, IL Jan 2014 – Aug 2014

SR Implementation Consultant, and PMO Governance Lead

Team with C Level members and lead efforts to build, champion a PMO Governance for the Cloverleaf Program (56+ projects) and $150+MM Integration effort consolidating AR, Remarketing, End of Lease, Collections and Customer Service into a single integrated product suite that permits a single source of customer and asset information.

oResponsible for developing and providing a consistent and predictable user experience that facilitates overall management and processes and procedures.

oResponsible for developing full Governance Model and its supporting processes and procedures across NA and Canada.

oApplication Rationalization

oResponsible for development, maintenance and reporting on Program/Project Schedules.

Aon Hewitt, Chicago, IL June 2013 – Jan 2014

GLOBAL Service Delivery Manager

Responsible for teaming with C Level and Leading efforts to driving the Global Common Operating Environment Implementation Program.

oThe Global COE Program is an umbrella over several projects required to mobilize the UCC Strategy for Platform and Management technology implementations across all Global regions and all Lines of Business. (Win 7, Office, Appstore and SCCM)

oResponsible for providing a consistent and predictable user experience that facilitates Global application deployment and overall management.

oResponsible for developing full Global Governance Model and its supporting processes and procedures across APAC, EMEA, NA, CANADA, INDIA

oResponsible for supporting successful operational rollout of the Global Process and Procedures for New World Operations

oApplication Rationalization

Kraft, Chicago, IL September 2012 – December 2013

Senior Project/Program Delivery Consultant – DATA CENTER build from scratch - DR Project

Program/Project Manager Lead responsible for Program/Project level build out of the Colorado Springs (CoS) data center for the purpose of disaster recovery for Kraft Foods.

Manager HP (Vendor Management) and Application teams through Environment builds, design changes and delivery,

Manage Proof of Concept for backup solution and SAN/NAS.

Manage design teams for LAN, WAN, ISP, SAN, Replication, Cutover, SUSE Linux, clusters, virtualization, cloud capability, high-availability environments.

Managed decommissioning process.

Manage Multi-Million Dollar IS Budget, SOW development, Project Portfolio Budget, Monthly Financial Reporting

Disaster Recovery efforts will support approx. 52 Core Kraft Business Applications include SAP, Remedy, Readsoft, SAP BOLT-Ons and Non-SAP critical to success applications.

Provide Program Level Weekly Project dashboard reporting to management.

Liaison for Application and Infrastructure teams and HP through all environment builds and changes, data center build out, data replications delivery and full dr enablement readiness for Kraft Foods.

Kraft, Chicago, IL (AQ & Merger) Jul 11 – October 2012

Senior Project/Program Delivery Consultant – Global Data Integration Project

Program/Project Manager Lead responsible for Program/Project level processes and project management practices to standardize across entire organization for the global project.

Manage a Global Implementation (Europe – Asia Pacific – Americas ) Project Teams

Act as an internal advocate/entrepreneur for project, showing commitment and illustrating accountability

Manage 5MM IS Budget, SOW development, Project Portfolio Budget, Financial Reporting

Provide C Level – Program Weekly Project dashboard reporting to management.

Liaison for Application and Infrastructure Changes

Mentor and Team Lead Champion

Brightstar, Chicago, IL Jul 10 – Jan 11

Senior Project/Program Delivery Consultant

Business Design and Development support for large enterprise efforts including movement of BU systems to the cloud.

Manage all 3rd Party, Vendor and Strategic Business Relations

Program/Project Manager Lead responsible for Program/Project level processes and project management practices to standardize across entire organization.

Provide Program Level Weekly Project dashboard reporting to management.

Managed E-Commerce project for Samsung (UI Design, Usability Testing, New Product Launch).

Managed E-Commerce project for Best Buy (Technical Design, Development, Testing, Graphics, User Experience).

CVS/Caremark, Chicago, IL (AQ & Merger) July 09 - Jan 10

Senior Project/Program Delivery Consultant

HIPAA Compliance Project Manager Lead responsible for addressing the new NCPDP D.0 electronic transaction standards program, plan and delivery.

Provided overall direction and cross-coordination among all HIPAA 2012 Application Managers.

Manage design teams for LAN, WAN, ISP, SAN, Replication, Cutover, SUSE Linux, clusters, virtualization, cloud capability, high-availability environments.

Managed E-Commerce project for On-Line Pharmacy functionality (UI Design, Development).

Acted as SME for establishing Program/Project level processes and project management practices to standardize across entire Program.

Provided program level weekly project dashboard reporting to management.

Monthly Steering Committee Meeting – Schedule, Update Deck, Minutes, Follow up on action items.

Developed program level project plan reporting for all 15 Sub-Projects.

Application Rationalization

Supported Backup and Recovery operations higher-transactional environments to support the new regulations.

Served as a focal point for CVS HIPAA project priorities and issues prior to escalation to management.

IBM Aug 07 – May 09

Client: Williams Energy, Tulsa, Ok (Jul 08 – May 09)

Infrastructure Team Lead and Project Execution Consultant

LEAD - Provided overall direction and cross-coordination among all 14 Project Managers and 110 infrastructure projects. These projects where dealing with the backend operations that support enterprise wide applications.

DR Projects - Managed design teams for LAN, WAN, ISP, SAN, Replication, SUSE Linux, clusters, virtualization, cloud capability, test plans, test execution.

Acted as SME for New Service Requests, Williams-account specific processes, and project management practices.

Supported Disaster Recovery projects, procedures and execution for associated data centers.

Provided QA role on WRT, RFS and other tools and processes.

Acted as SME for audit requests.

Attended joint executive and customer meetings, and provided status and resolved issues as appropriate.

Reviewed and responded to Program Office requests for information and process changes.

Served as a focal point for William’s project priorities and issues prior to escalation to management.

Month End Close, Financial Program Costing and Reconciliation responsibilities.

Client: Cigna Insurance, Chicago, IL (Feb 08 – Jul 08)

Senior Project Manager and PMO optimization Consultant

Managed the MPLS site deployment work plans.

Supported the MPLS site closure activities.

Disaster Recovery support during cutover.

Managed the PMO Integrated Project Plan.

Acted as SME for process improvement opportunities.

Client: Exelon Energy Corporation, PA (Aug 07 – Feb 08)

Senior Environment Manager

Coordinated and oversaw the project’s development, test and training environments.

Clarity dashboard reporting for key corporate KPI’s.

Acted as a SME for process improvement opportunities.

Coordinated environment technology changes and installations of software fixes.

Managed configuration and data integrity of project environments including server and client components.

Worked closely with Exelon Infrastructure and Operations management (Peco & Comed) to negotiate and maintain relationships with technology support teams.

Client: Kraft, Northfield, IL (Oct 06 – Jul 07) (SAP Implementation)

Senior ERP Program/Project Manager Consultant

Provided overall direction and cross-coordination among programs teams by developing a SAP PMO.

Functional Lead for Master Data and Data Conversion efforts.

Functional Lead for Sales Order Management.

Developed and maintained the deployment plan and associated communications.

Established and enforced processes and standards for issue, risk, scope, and quality management.

Clarity Workbench creation for forecasting, planning and resource management.

Supported the IT leadership in setting direction and approach, verified key decisions and also understood impacts of decisions on the overall program.

Accenture Jun 05 – May 06

Client: Whirlpool Corporation, MI (Feb 06 – May 06) (AQ & Merger)

Senior Program Manager Consultant

Supported company with the IT Merger Integration Program Management Office (PMO) in conjunction with major acquisition.

Supported development of an Integration Program Plan and Roadmap for Day One and beyond.

Managed E-Commerce merger efforts (UI Design, Graphics, Marketing approach).

Client: EMC Corporation, Massachusetts (Oct 05 – Feb 06) (AQ & Merger)

IT ERP Cutover/Conversion Lead (Source To Pay-STP)

Overall responsibility for creating and updating the cutover schedule for the R2 Synergy Project.

Supported efforts on the finance conversion.

Created a consolidated cross-functional cutover/conversion schedule.

Supported efforts to define ecommerce requirements for OTC system.

Managed Finance conversion including 24 finance related conversions.

Report issues and risks to the PMO.

Client: Bell South, Atlanta (Jun 05 – Oct 05)

Senior Project Manager

Responsible for business process re-engineering efforts.

Requirements gathering for IT Conversion effort.

Conducted current state analysis.

Developed and deployed optimized BPR, Resource Planning, Risk Management, and Forecasting.

Benefits included overtime reduction of 70%, improved call handling times (AHT) by 15% and 25% increase in first-call resolution.

Draper and Kramer, IL Nov 04 – Mar 05

Senior Project Manager and Process Improvement Advisor

Responsible for Vendor Management and third party integration efforts.

Team Lead – CMM Level 1 to CMM Level 2 – Develop Integrated Database (Access).

Project Planning and Control for a Reconstruction Project (Telecom/IT) $6 M (HP)

SBC Corporation, IL (AQ & Merger) Mar 04 – Oct 04

Senior Program/Project Manager Consultant (ERP)

Managed OPS Migration (Loop Maintenance Administration System) application retirement effort, including migration and integration of 33 applications across 13 states.

Developed and managed multi-phase deployment schedule.

Coordinated activities to define requirements for internal/external and third party vendors.

Clarity dashboard report management.

Process Improvement Specialist supporting efforts to move to CMM Level 1 to CMM Level 3.

IDT Corporation, California Jan 03 – Dec 03

Senior Project Manager

Sales and Project Management roles for new customer sales and installations.

Delivered internal design, implementation and cost analysis for migration to an integrated data/voice/video conversation.

Completed RFP development on Multi-Site 500k VOIP implementation using Avaya S8300 G700 and Multi-Tech Gateway solution.

Team Lead for Pre-Sales through Deployment of Retail POS System Implementation.

Clear Communications, IL Feb 01 – Jan 03

Senior Project Manager

Completed several project life cycle projects (Pre-Sales through Deployment) of the Clearview Software used to monitor SONET circuits for availability, quality and SLA compliance.

Implementations ultimately allowed the client to reduce operational costs 65% through reconfiguration on current network of 100+ node network.

Team Lead for developers and third party integration (including testing and deployment) of LAN/WAN environment.

Disaster Recovery application support.

Applied Lean Six Sigma methodologies and initiated, designed and implemented a full re-engineering effort for the firm’s Professional Services Organization.

Success included improving Project Life Cycles from 12 months to 6 months.

Directed the Business Partner Program including Integration partnerships for hardware with Cisco, Kentrox and Corvis; Software partnerships included Micromuse; Integration partnerships with Engine-X and Cap Gemini.

AMS Corporation, IL (Quest, Ameritech, Pacific Bell) June 98– Feb 01

Senior Program/Project Manager

Managed entire project life cycle through final deployment.

Coordinated technical meetings covering client's provisioning network, including SOP (Service Order Processor), SOAC (Service Order Analysis), and WFA (Work Force Administration).

Matrix managed teams of up to 20 and individual implementation budgets ranging from $100,000 to $15 million.

Developed program to standardize all E-Commerce initiatives across the entire organization.

Developed PMO for Next Generation Technologies.

Managed installation of Megabit/ADSL, VDSL, Sprectrum Sharing, and Unbundled Products.

Implementation Specialist for Customer Billing Relationship (CBR application).

Completed management and deployment of the CBR mainframe/server task plan for a 5-state service area.

Received award for setting a new record for an on-time CBR implementation.

Bell Micro Products, CA Feb 95 – Dec 97

Senior Project Manager

ERP Implementation Consultant (Ask Manman)

General Signal Thinfilm, CA Jun 91 – Jan 95

Senior Project Manager

ERP Implementation Consultant (Ask Manman)

Megatest Corporation CA Jan 88 – Dec 90

Senior Project Manager

ERP Implementation Consultant (Ask Manman)

Technical Skills

Professional Development: (PMP) Project Management Professional, IT Team Lead, APICS – American Production and Inventory Control, Agile Methodologies, ITIL, CMMI, ISO Compliance, Project Management, Telecommunication Fundamentals, Digital Subscriber Line (DSL), Solution Selling and Team Leadership. Six Sigma, ASQ - American Society for Quality

Software/Hardware: Maximo, MS Project (Project Portfolio Server), Business Objects, SQL, Fortran, Pascal, C, Quiz, UNIX, Ca-MANMAN Integrated MRP/ERP – Oracle, SAP, ITG, Citrix-Workbench, Seibel, Sybase, Middleware (Web Sphere/Web Logic) Sun, Unix, SQL Server, Solaris, Linux, Cisco, HP, IBM, Mainframe, NCR, Lucent, ONI, Ciena, Lucent (Avaya VOIP), SUSE Linux, High-availability environments, SAN, Server Build Optimization, Clarity, Clarity Work-Bench

Supply Chain: Forecasting, MPS, MRP, JIT, MFG, Sales, Inventory Control, AP, AR, GL, FA, and Month-End Closing, RMA, JDE

Telecommunications: NEC, AT&T, Customer Billing Relationships (CBR), CRISS and ACIS billing solutions, Telcordia Software SOP (Service Order Processor - Rsolar, Sopad, Solar), SOAC (Service Order), LFACS (Loop Facility Assignment and Inventory Control)

Education: BSCS, Bachelors of Science Computer Science – National University

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