Customer Service Manager
Resume:
Coreen Bartlett
Livonia, NY, *4487
************@*****.***
Objective: To obtain a position with the Postal Service that will utilize my customer service, management and other experience.
Work Experience
Department Manager, Walmart, Henrietta, NY 1998 - 2016
Started as Receiver moved into a Customer Service Manager position and eventually a Department Manager if Jewelry and Shoe Departments
Administrative / Management
Preformed openings and closing of department
Balanced register drawers
Audited department
Processed returns
Responsible for accounts payable, receivable and cash sheets
Maintained all bookkeeping
Prepared monthly reports
Filed incident reports regarding customer accidents
Ran cash register when needed
Supervisory
Supervised up to 7 employees in a shift
Oversaw all aspects of hiring process; interviewing, testing, hiring decisions and orientation
Wrote weekly schedules
Trained new workers in different departments, company policies and procedures
Conducted regular performance appraisals recommending raises and provided coaching
Scheduled lunches and breaks daily, assigned employees to individual projects
Documented, disciplined, developed action plans and terminated employees for policy violations
Customer Service
Utilized customer service expertise to make judgment calls satisfying customers as well as satisfying company expectations
Consulted with customers to determine needs and suggested purchases
Assisted customers in locating needed items
Answered all customer questions and resolved concerns
Arranged for special orders for customers
Followed up with customer to ensure needs were met and to encourage continued patronage
Suggested additional items to compliment customers purchase
Merchandising
Worked with vendors to set up displays and specials
Set up displays, end caps and preformed visuals
Inventoried and ordered stock
Prepared shelves for yearly physical inventory
Education
Diploma, Livonia High School, Livonia, NY
Coreen Bartlett
3760 Federal Road
Livonia, NY, 14487
************@*****.***
Professional References
Terri Smith
Former Co-worker
Wal-Mart
7968 Sackett Road
Bergen, NY 14416
Jennifer Cooper
Former Co-worker
Wal-Mart
234 Meadow Farm
North Chili, NY 14514
Edith Ackenback
Former Co-worker
Wal-Mart
153 New Tudor Road
Pittsford, NY 14534
PERSONAL REFERENCES
Kimberly Weiss
3756 Federal Road
Livonia, NY 14487
Shala Wilson
20 Birch Crescent
Rochester, NY 14607
LeeAnn White
34 East Ave
Livonia, NY 14487
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