OBJECTIVE

Seeking a full time position, with a professional company, providing opportunities for personal growth and advancement, while focusing on delivering leadership, top quality administrative & management services to every client, team member and service vendor.

SUMMARY OF QUALIFICATIONS

Over 13 years of progressive experience managing various types of C.I.D.'s.

Highly motivated self-starter & team builder.

Exceptional interpersonal, verbal & written communication skills.

Prioritize work load to efficiently manage multiple tasks, projects and deadlines.

Dedicated to providing fanatic customer service, process requests, address problems, and respond accordingly.

Proficient in Microsoft Word, Excel, Outlook, various property management programs and have assisted with website development.

Prepare & file necessary small claims court forms, attend court hearings and negotiate payment plan agreements, etc. through mediation, for past due assessments, fines, penalties and interest charges;

Experienced with the industry standard contract & vendor requirement procedures.

Encouraged to meet new clients, other managers and service vendors to continue building a strong network of resources.

PROFESSIONAL EXPERIENCE

9/2014 - 8/2016 Prime Association Services San Clemete, CA

"Community Association Manager"

Managed and maintained organization of the day to day operations within a portfolio consisting of approximately 2,100 units within five (5) new "Common Interest Developments" (C.I.D.'s) (i.e. condominiums, single family, sub and master planned communities)

My daily responsibilities included, but were not limited to:

Act as a liaison, providing administrative support to a busy team of business and construction professionals through the many phases of transition from developers to associations;

Process escrow demands, lender certifications, transition documents/utilities & prepare new owner packets;

Analyze "Department of Real Estate" budgets, operating budgets & financial statements regularly while providing fiscal management;

Attend & facilitate all scheduled board and community meetings, small claims court hearings, violation hearings, etc;

Document and generate accurate meeting minutes, manage the completion of time-sensitive action items, communicate maintenance service requests, respond to homeowner inquiries and prepare/file any necessary small claims court forms, etc.;

Review governing documents, examined risks, developed reasonable and ethical rules, policies & procedures in accordance with civil code, local state and federal laws, that provide additional layers of protection to the board, association assets and investments, while limiting exposure to potential liabilities;

Screen potential vendors and developed negotiation strategies for services; and

Schedule & conduct regular turn over walks, perform safety site & violation inspections, and generate correspondences notifying service vendors, owners and board members accordingly, to ensure resolution of issues.

3/2004 - 3/2014 The Cannon Management Company Riverside, CA

"Community/Regional Association Manager"

Managed and maintained organization of the day to day operations consisting of approximately 4,000 units within a portfolio of twelve (12) Common Interest Developments" (C.I.D.'s) (i.e. condo conversions, mid-high rise, mid-large scale, single-family home communities, etc.)

My responsibilities included, but were not limited to:

Generate clear responses to inquiries received via email, provide fanatic customer service and promptly return daily phone calls;

Organize and prepare files for all correspondence pertaining to each community association;

Prepare and maintain community abstracts, meeting agendas, monthly and annual calendars, update checklists, etc.

Provide administrative support to board members, homeowners, vendors, team members, etc. as necessary;

Generate meeting minutes and compose, manage and delegate action items;

Prepare management reports, annual statutory mailings, homeowner notices, community newsletters, annual meeting/election materials and any other documents as necessary;

Process ARC applications, forward to committee members and update/track status;

Prepared forms and correspondence to represent Association’s in small claims court and attend court proceedings;

Schedule service vendor inspections, coordinate and track repairs, remediation and restoration of water intrusion and/or maintenance issues;

Schedule and meet with service vendors, board and volunteers to inspect and identify issues concerning each property; and

Attend and facilitate monthly board meetings.

Promoted to "Regional Association Manager" in 2006.

Responsible for assisting the Director of Association Management with supervision, hiring and termination of employees, track status of managers work performance to ensure deadlines are met, developed and maintained department calendar while providing continuous support, recommendations and training to my team members. Prepared and assisted with the successful implementation of department guidelines and useful tools for Association Managers to ensure consistent and efficient management practices.

4/2002 - 12/2003 G/M Business Interiors Riverside, CA

"Contract and Retail Sales Administrator"

Provided customer service. Answered phones, took accurate messages and routed calls. Responsible for data entry and alpha/numeric filling. Typed correspondence and labels. Processed customer orders using Britannia. Assisted customers with credits, quotes and returns for stationery products and furniture. Processed purchase orders and invoices. Scheduled and hosted sales meetings for all clients. Took inventory of weekly merchandise. Processed packages for UPS shipping on line.

2001 - 2002 Kings Inn Hotel & Grille San Diego, CA

"Customer Service/Receptionist"

Answered phones for the hotel and two on-site restaurants. Assisted with directions. Greeted guests. Scheduled, revised and canceled reservations for individuals, families and large groups using Microsoft Word and Excel. Checked guests in and out of hotel, assigned rooms and keys. Received and processed payments. Sold entertainment packages. Handled and resolved guest conflicts. Filed invoices. Sent and received confirmations. Talked to 8-10 competitors on a daily basis to inquire about their rates and availability, for a competitive edge.

2000 - 2001 K-Mart Redlands, CA

"Cashier/Supervisor"

Opened store and distributed cash to employees (10) at the beginning of shift. Processed return items. Trained new employees on operating cash registers. Answered multi-line (5) telephone at Customer Service desk and directed calls to the appropriate departments. Processed Western Union wire transfer forms and received payments. Supervised employee’s (7) workload and delegated additional duties as necessary. Resolved employee conflicts and documented results or need for further action.

1998 - 2000 Forest Home Christian Conference Center, Inc. Forest Falls, CA

"Floater"

Answered phones and took messages for CEO. Inputted data into Microsoft Word and Excel spreadsheets (i.e. camper evaluations/messages). Used fax, copier machines. Coordinated and calculated bi-weekly payroll for two hundred employees. Helped prepare and serve meals to approximately 500-1000 persons (3 times per day). Greeted conference participants and coordinated reservations. Waitressed the groups. Cleaned and maintained cabins, kitchens and all areas of the camp.

EDUCATION

1995 - 1999 Green Valley High School Yucaipa, CA

General Education

DESIGNATIONS, CERTIFICATES & CONT. EDUCATION

8/2004 - Registered and became an active member through "Community Associations Institute" (CAI);

8/2005 –Successfully passed the M-100 exam “Essentials of Community Association Management”;

4/2006 - Earned my "Certified Manager Community Associations" (CMCA) Designation issued by "NBC-CAM"

10/2006 - Current: Earned my "California Certified Association Manager" (CCAM) Designation issued by CAI (Member ID#1014498) valid through 5/21/2018.

Register and attend thirty (30) hours of the following continuing education courses as required to maintain my "CCAM" Designation:

- Ethics (CMM130 or LDR500);

- Risk Management;

- Insurance Principals,

- Human Resource Management;

- Accounting Principles and Budget Preparation;

- Legal Symposiums, Davis Stirling Act, California Civil Code updates, Local State/Federal Statues and Case Studies;

- Meeting Rules, Notices, Record Keeping, Minute Preparation, etc.

- Delinquencies, collection procedures, small claims, lien & foreclosure.

1/2007 - Specialty Certificate in "Water Intrusion and Mold Management"; and

11/2015 - Specialty Certificate in “New Construction Community Management."

PERSONAL & PROFESSIONAL REFERENCES

Immediately available upon request.

Contact this candidate