Customer Service Representative
Resume:
TRAVIUS MIMS
NOBLESVILLE,IN 46062
acy9dt@r.postjobfree.com
OBJECTIVE
A challenging position in a corporation that seeks an ambitious and career conscious person where acquired skills and education will be utilized toward continued growth and advancement.
SUMMARY OF QUALIFICATIONS
Customer-focused customer service professional with strong in-bound and out-bound call center experience for leading communications companies and expert knowledge of wireless communications products. Skills include a demonstrated competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills.
WORK OF EXPERIENCE
FREEDOM MORTGAGE (CUSTOMER SERVICE REPRESENTATIVE)
04/16-PRESENT
-Taking inbound and outbound calls to help assist customer’s in servicing of their mortgage
-Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies
-Building customer relationship by actively resolving and listening to complaints
-Provide letters and mark verbal responses to customer inquires
-Deliver quality service to customers with professionalism, empathy, and passion
-To secure confidentiality of customer’s nonpublic information
-Quickly retrieve customer loan information and providing customer’s their information accurately and efficiently
RED LOBSTER (SERVER/BARTENDAR)
07/15-04/16
-Assist customers with orders and accommodations for dining
-Prepare dining area for customers
-Stock table supplies, utensils and condiments
-Liquor licensed
A1 AUTO (FINANCE MANAGER)
04/07-07/15
-To assist customer with car loans and bank approvals professionally
-Type of estimates for customer payment plans
-Assist customers with policies, paperwork, and personal information
-Microsoft Excel spread sheet to calculate annual gross of customer income
-Provide appraisals on vehicles to help assist customers with trade in
-Collect debt on outstanding car loans
-Collect payments for car loans, tags, and titles
KUENNE NAGEL /WAREHOUSE PROCESSOR/LABELS)
06/04-03/06
-Shipping out order’s that contain package labels
-Developed positive relationship with customers by providing a high level of customer service
-Shipped high volume of orders daily, followed all procedures and kept accurate records
-Trained New Warehouse workers from various ethnic Backgrounds
-Accurately filled orders: prepared, wrapped, weighed, loaded items for shipping according to package slips
-Used computerized system to verify and pull inventory
-Processed all invoicing, freight, forwarding and packing slips
SITEL (CUSTOMER SERVICE REPRESENTATIVE)
07/03-06/04
-Deliver world class customer service and build customer satisfaction and loyalty
-Provide effective and timely resolution of a range of customer inquiries
-Complete ongoing training to stay abreast of product, service and policy changes
-Demonstrate best judgment in the disbursement of adjustments and credits
HOME DEPOT (CUSTOMER SERVICE COLLECTIONS REPRESENTATIVE)
05/03-07/03
-Handled a high influx of inbound calls within a dynamic call center environment
-Managed multiple priorities and maintained effective results in a quota driven workplace
-Exercised strong interpersonal communication skills with customers and department personnel
EDUCATION
08/99-05/03
OVERTON WATKINS HIGH SCHOOL/MEMPHIS, TN - DIPLOMA
REFERENCES
Available Upon request
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