MUSTAFA AL ANI

**** ********* **** ******, ***************, VA 22903

acy9df@r.postjobfree.com, Phone: 804-***-****

Summary of Qualifications

IT Help-Desk Technician with 10+ years of professional, flexibility and work excellence in Providing networking/desktop technical support for users and ensure proper maintenance of workstations, printers, and peripherals. Respond to user service requests and expediently resolve trouble tickets to maximize system uptime. Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware. Support disaster recovery plans, performing regular backups and creating Ghost images of workstations prior to upgrades. Expert in customer care/communications, problem solving, relationship building and user training and support. Technical Certification:

CompTIA A+ Certificate (901-902/2016)

Microsoft Certified Professional Programs (MCP-Microsoft company)

ITIL Certificate from (bcs) Chartered Institute, London

Windows MCSE CORE Certificate, TABIAA Computer Training Center

International Computer Driving License (European ICDL-London)

Financial management solutions using Quick Books application (IACCI Certificate-American Chamber of commerce).

Technical Skills

Platforms: Windows xp / 7 / 8.1/10, MacOSX, iOS, Android Hardware: Lenovo/Dell / HP desktops and notebooks, iPads, iMac, Android Tablets, All laser and desk jet printer (Hp-Canon-Epson) copier and work Centre production (Xerox- Canon-nashuatec-MINOLTA), Digital Projectors, HP Digital Sender Cisco switch and Router, Access point(,NetGear,Linksys,D-Link, Tp link, and Ubuntu), Internet modem satellite (Hughes,IDIRECT),IP Cisco phone

Applications: Microsoft Office package,Office365, Servicedesk,servicenow(ITSM), Antivirus and Internet Security package / Symantec Ghost,and Adobe Acrobat professional Graphics development tools: Adobe photoshop, dobe Premiere

Technical support for IBM Lotus Notes

Technical support for Microsoft Outlook (Outlook and Exchange Migration)

VPN troubleshooting and VOIP Support

Join the computer to domain, create new user account login, set the user policy and the authorization access for Shared Folders and Network drive using windows Administrative tools and Active Directory.

Manage Local Users and Groups.

Backup, Restore, Format computers and Create Image file by using Norton Ghost with Broad Cast Image to many computers.

Map network drives, printers and shared folder.

Clean up and treatment computers from Virus, Spyware and Malware.

Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Language:

Arabic, Native

English, Advanced Professional Proficiency

Experience

Field Services Technician

A3 Solutions+ Barrister Global Services Network

Charlottesville and County Present Active depends on the request Provide computer service and customer support during field visits by performing field service for computer and printer equipment and programs installation.

IT specialist

University of Virginia- ITS Classrooms Contract from Aug until 03 of Nov.2016 Install, maintain, and support technology-enhanced classrooms. Provide A/V, computer and other control hardware and software support. Ensure that equipment remains functional and provide training and operation assistance to faculty, staff and student users. IT Setup Support

University of Virginia –Darden School Contract from 08 Aug - until 15 of Aug 2016 Support Mac, Windows laptops and IOS, Android phone. Understand UVA systems

Work with students and follow a script to help them setup their laptops. Install new computers.

Join to network and domain, Configuration Exchange mail, Install and activate software. Ensure that equipment remains functional and provide training and operation assistance to faculty, student users.

Equipment Specialist

Temporary Full time employee Contract from March until December 2015 University of Virginia-Health System

SKILLS AND DUTIES:

Delivers supplies and equipment to designated locations within the Medical Center Inspects and stocks equipment and supplies for delivery

IT Technician

United Nations 2010 – 2015

Baghdad/Iraq

1- Act as Tier 2 technical support and resolves User Service Requests as escalated by Tier 1 support:

a.) Resolve User Service Requests and Incidents as assigned to me; b.)Communicate with the Users and keep Users informed through the ICTS Service Desk application. Phone and/or in person, in kind and descriptive manner as per ICTS Service Desk policies. c.) Follow up on unresolved Requests and keep and cooperate with other Tier 2 colleagues in order to resolve Customer Requests as well as create an atmosphere of team work and respect; d.)Assist in the review, testing, migration and upgrade of customized application software systems/platforms when and how required by the Operations Unit.

e.)Deploy desktops, laptops, printers, digital senders, MFPs, etc. within the workload of the Service Desk; f.)Assist Asset Management Unit at write off, hardware preparation and identification, etc. G.)Deploy the network equipment and continuously maintain and monitor the network infrastructure in the compound. The preventive maintenance monitoring includes the structured cabling, proper patch cabling in network cabinets and connection of UPSs to switches

H.)Report any potential problems relating to the reoccurring incidents to the Service Desk Manager; I.)Contact companies in resolving apparent product defects of desktop software or hardware resources especially if under warranty

2- Act as CITS Centralized Service Desk Tier 1 Dispatch using help desk software by Manage Engine service desk plus

Acts when required as Tier 1 Service Desk Support by monitoring all user tickets;

Acting as a ‘Dispatch’ between the User and CITS Tier 2/Tier 3 staff.

Answers queries by phone and email, follows up on requests with other CITS staff, assigns service calls to proper technicians and fills service call information; 3- Provide a professional Mobile phone Service.

4- Provide a professional switchboard service.

IT Solutions

Water Wheel Company Contracting with (Weston Solutions-Flour Amec) 2004 – 2009 Maintaining records of PCs, systems and laptops of end users

Troubleshooting printers, network cables and scanners

Arranging and giving training to employees of company

Utilized Microsoft Office applications (Word, Excel, Publisher, Power Point, Access, Visio, and info path).

Experienced using Adobe Acrobat professional and PDF Maker

Processed, edited, and designed images using Adobe Photoshop

Monitored and managed email spam filters, firewalls, anti-virus systems, and vulnerability scanners

Al Faid Company 2001 – 2003

Title: IT Technician

Provided technical hardware support by assembling and maintaining computers

Provided training to enhance workplace performance at all levels of staffing

Ensured secure internet connections and tough hardware maintenance issues Education & Training

University of Baghdad- collage of Agriculture Engineer 1992 – 1996 BSc in Plant Protection

-General Service Development programmers training GSD Certificate/United Nation

-Certificate of Completion courses on UN Skill port (Maintaining an Engaging Organization, Diversity on the Job Integrity Awareness, Interpersonal Communication and Teamwork).

-Basic Security II certificate from United Nations department of safety and security (BSITF)

-Advanced Security certificate from United Nations department of safety and security (ASITF) REFERENCES:

Sharon Drumheller, Manager, UVa Classroom Support, acy9df@r.postjobfree.com,434-***-**** (Office) Shawn A.Harris, University of Virginia, Medical Center Supervisor, acy9df@r.postjobfree.com, 434-***-****/-Kyle Massey, Recruiter, UVA. Temporary Search Group, acy9df@r.postjobfree.com,434-***-****/Stela Pasic,Service Desk Manager United Nations, acy9df@r.postjobfree.com, +965-****-****

Contact this candidate