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Manager Customer Service

Location:
Rosenberg, TX
Salary:
22.00/hr
Posted:
March 12, 2017

Contact this candidate

Resume:

RONALD OUIMETTE

Rosenberg, TX *****

Cell: 832-***-**** - Email: acy9cn@r.postjobfree.com

https://www.linkedin.com/in/rouimette

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EXECUTIVE SUMMARY

** ***** ** ***********, ***********-driven experience including fourteen years in management and/or supervisory roles. Demonstrated passionate, effective leadership and interpersonal skills in developing talents.

Competencies

Energetic, meticulous, pragmatic, structured

Exceptionally organized and disciplined problem solver

Visionary

EXPERIENCE

FRAZER, LTD July 2014 to January 2017

Warehouse Supervisor (December 2014 – January 2017)

- Responsible for all aspects of Distribution operation including shipping/receiving, requisitions, cycle counts, employee reviews (7-8 team members), warehouse organization and cleanliness, space efficiency. Over the course of a year and a half,

- Re-organized the warehouse, having regard for space efficiency, frequency of usage, part groupings, and efficient dispensing of materials.

- Implemented a higher standard of housekeeping and cleanliness that would set the bar and establish a standard for work performance.

- Coached team members to strive for excellence using a 5S type approach. Customer Service Parts Specialist July 2014 – December 2014

(Hired for 3-month contract work: July 7, 2014. Hired full time 6 weeks early.)

- Handled all aspects of our customers’ parts needs via phone and email communication. This included specifying parts, shipping around customers’ required time frame.

- Coordinated additional parts services such as painting or decals.

- Responsible for coordinating return shipments.

ARAMARK March 2013 to July 2014

Warehouse Supervisor at Houston Astros’ Minute Maid Park (Contract work March 1-22, then on their payroll March 25 to July 2014)

- Supervised a warehouse crew of 15 to 20 members to prepare concession stands for Astros games.

- Responsible for re-organizing and elevating housekeeping practices in the warehouse to meet the very high standards of the Astros organization.

- Managed a project to optimize space in a catering room for functions at Minute Maid. This involved the measuring for and purchasing of proper racking. FLAGSHIP MOTORCARS 1996 to 2013

Parts Manager (2001 to January 2013)

- Responsible for all aspects of the parts operations including people processes and inventory. RONALD OUIMETTE

Rosenberg, TX 77471

Cell: 832-***-**** - Email: acy9cn@r.postjobfree.com https://www.linkedin.com/in/rouimette

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- Implemented a “manage by strengths” approach to employee placement.

- Coached team members to develop potential and challenge to excellence.

- Assessed effectiveness of processes and implemented change when necessary.

- Built yearly business plans around known opportunity to optimize profitability.

- Analyzed financial data off of our financial statements monthly, by comparison to prior year.

- Year-to-date data also compared to prior year to quickly identify trends and areas of opportunity. Parts Counterman (1996 to 2001)

- Began at entry-level and gave myself to learn all aspects of the business.

- Developed great customer handling skills and diligent follow-up on unfinished business. PAUL’S LOBSTER COMPANY 1984 to 1996

Receiving Manager

- Responsible for handling and maintaining 40,000 pounds of live lobsters with a small crew.

- Oversaw the purchasing of live lobsters.

- Responsible for proper grading and rotation of product. Online Videos_*

*New contact info from videos are located on top of page. Awards and Recognition

- ServSafe Certification 2013.

- Received and maintained Mercedes-Benz Master Certification since 2008.

- Received Herb Chambers Parts Employee of the Year award in 1997. Education

- ServSafe Certification (food management) – 2013.

- Ongoing internal management training courses.

- North Shore Community College courses taken in 2002: o Composition 101 – 4.0 GPA; Accounting 101 – 4.0 GPA.

- Graduated Danvers High School - Danvers, Massachusetts. Personal Introduction:

http://youtu.be/WF9e9dNqUHI

Visual Business Plan:

http://youtu.be/4FPe99OMrkg

RONALD OUIMETTE

Rosenberg, TX 77471

Cell: 832-***-**** - Email: acy9cn@r.postjobfree.com https://www.linkedin.com/in/rouimette

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Volunteerism

- Trail Life USA – 2016 to date.

- Children’s Ministry Director and church Lead Team Member – 2013 to 2015.

- Bi-Peds, Danvers – 2011 to 2012.

- Bi-Peds, Danvers – Elected Secretary on May 14th 2012.

- Danvers Rail Trail Committee – 2011 to 2012.

- Kiwanis Club of Danvers – 2011 to 2012.

- It’s My Heart Boston Chapter (now New England Chapter) – 2010 to 2012. References Donald Brunswick

Proenergy Services

Director of Sourcing

Cell: 713-***-****

Jason Huff

Area Customer Operations Manager

Coca-Cola Company

Cell: 832-***-****

Mark P Hoch,

General Manager

New Country Motors

Hartford, CT

Cell: 781-***-****

Bernie Moreno

President at Collection Auto Group

Cleveland, OH

Cell: 440-***-****

Email: acy9cn@r.postjobfree.com

Jerry Lawrence

Owner

JD Lawrence and Associates, Windham, NH

Cell: 603-***-****

Email: acy9cn@r.postjobfree.com

Kate Day

Town Planner

Danvers, MA

Cell: 978-***-****

Email: acy9cn@r.postjobfree.com



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