Management Project

SUMMARY

Technical and Business project manager with over 17+ years’ experience at Bank of America with positions of increasing responsibility all within the high paced world of trading

Ability to understand both business requirements and technical feasibility; strategic focus on bridging the gap between the two

Leader of cross-functional teams as a manager; implementation specialist able to identify timelines, meet deliverable dates and budgetary requirements with proven operational savings

Fast paced environment; able to prioritize and manage help desk tickets, new development requests and other technical issues on the fly

Extreme technical and soft skills; ability to code with the ability to train and manage

Intellectually curious and interested in applying technical and business project management skills to other industries

EXPERIENCE

Bank of America (F/K/A Merrill Lynch) New York, NY June 2003 – Present

Bank of America New York, NY

Vice President of Global Markets Site Support February 2013 - Present

Responsible for the day to day management of the equity and debt support teams charged with providing desk-side support for 1,500 equity and debt traders.

Oversee projects to prioritize, resolve, and implement system changes and fixes with development staff.

Understand the business requirements and transform them into software configuration requirements and build deployable packages.

Integrate the software configuration requirements in middleware, hardware and operations.

Interface with both business and technical requirements focusing on software development and managing the test and production environment.

Key Accomplishments:

oSenior team member responsible for providing training and best practices to junior system administrators and new hires to ensure consistency among team members.

oDesigned and implemented the trading web ticket portal for easy use across all support teams allowing for quicker response and resolution time.

oLed and administered the migration from Exchange 2007 to 2010 mail server environment for 1,500 equity and debt traders allowing for increased mailbox storage and performance.

oCreate production governance documentation for system administrators on SharePoint and Wiki sites to utilize as reference materials or consistency in resolving client requests.

oManaged the home drive migration of 1,500 equity and debt traders allowing for additional storage space and maximum performance without disrupting day to day trading.

Bank of America Vice President of Global Markets Site Support

Key Accomplishments, cont:

oOversee the quarterly software deployments and readiness testing for the Alternate Trading Facility to ensure that the site is ready for trading staff in the event of an emergency.

oDeveloping a global on/off-boarding reference guide which is being tested in London and Asia Pacific regions for consistency across the regions.

oGenerate monthly and weekly reports on Maximo ticket statistics; presenting trends to senior management team to generate ideas for potential system enhancements.

Assistant Vice President of Global Markets Site Support July 2006 – February 2013

Managed the equipment procurement life-cycle, including purchasing and decommission, interacting with vendors and business managers to manage and build relationships.

Administered and coordinated the email migration of 1,200 FICC/Equity traders from the Merrill Lynch to Bank of America email platform as part of the larger bank integration.

Organized software release cycles for timely system upgrades and maintenance.

Oversaw the user acceptance testing and timely deployment of the SoftGrid Client Management tool for traders to gain quick access to internal applications.

Key Accomplishments:

o Piloted and led the user acceptance testing of BMC Remedy to Maximo ticketing software conversion for the desktop support teams and implemented according to project deadlines.

oOversaw the implementation and training of tools such as Active Directory and Dameware Utilities to desktop support team for use in day to day responsibilities.

oManaged problem ticket queues in Maximo resource portal averaging 100 break-fix tickets per day.

Senior Helpdesk Specialist June 2003 – July 2006

Facilitated technology support of Merrill Lynch’s 25,000 financial advisors; liaison between senior management, team members, and clients.

Led a team of technical support analysts in an extremely fast-paced environment aimed to achieve complete client satisfaction.

Provided support for worldwide clients in an Active Directory environment.

Diagnosed and repaired client systems to minimize downtime.

Key team member overseeing the deployment of the Thomson Wealth Management workstations.

Key Accomplishments:

oTeam lead of 10 person mobility team specializing in blackberry, remote access, and neoteris.

oProvided end-to-end BlackBerry support for new device activation and wireless activation.

oTrained and mentored analysts in Merrill Lynch’s largest helpdesk environment.

SOFT SKILLS

Project Management Expert – on implementation, deliverable management, employee motivation and more

oCan create requirements and implement said requirements

oManage cross-functional teams to meet deliverables, timelines and budget constraints

Leadership Skills

Communication Skills

Change Management

Training and Development

TECHNICAL SKILLS

BMC Remedy 8.1.2

Microsoft Active Directory Users & Computers

Helpdesk Management

Windows SharePoint Services 3.0

Quest ActiveRoles Server Web Interface

Microsoft Office

Soft Grid Client Management

Maximo Incident and Request Management

DameWare Utilities

GOOD Technology

VOLUNTEERING, PROFESSIONAL MEMBERSHIPS & CERTIFICATIONS

Involved in Bank of America sponsored volunteer experiences, such as Food Drives

Bloomberg Technical Certification

Project Management Institute Member

EDUCATION

St John’s University New York

Bachelor of Science in Computer Science May, 1998

Minor in Business

Cumulative Index 3.2/4.0

REFERENCES

Available upon request

Contact this candidate