Quality Engineer
Resume:
DENNIS J. ZDROIK
Greenfield, Wisconsin 53221
*******@*********.***
BACKGROUND SUMMARY
SUPPLIER QUALITY ENGINEER/INTERIM QUALITY MANAGER with several years of progressive experience in quality assurance and strong knowledge of manufacturing, auditing and PPAP. Extensive quality background in ISO 9000/2000, internal and vendor audits, processing specific customer documentation, and handling Correction Action Reports.
PROFESSIONAL EXPERIENCE
Since June, 2010, have been working a 90-day contract job with a Waukesha Firm.
Making steel fabrications and machine components for John Deere, Gehl and AGCO.
VIASYSTEMS, INC., Oak Creek, WI August 2007 – January 2009
Manufacturer of custom fabrication sheet metal components for the electronic computer industries, NEMA electrical boxes, medical electronic enclosures and telecommunication equipment, also manufacture and assemble Caterpillar Electric Power Canopy with annual
sales of $60 to $65 million.
Supplier Quality Engineer – Management
Oversee the Top 35 Suppliers PPM on a monthly basis, perform supplier audits.
Certify new suppliers.
New Product Development review with new supplier and raw materials.
Support and assist assembly operations in Newberry, S.C.
Review PPAP documents for new piece parts and raw materials.
Support Purchasing Dept. with Continuous Improvement Projects.
Maintain Material Review Board rejected internal & external materials with suppliers
JORDAN CONTROLS/ROTORK, Milwaukee, WI August 2006 to July 2007
Designer & manufacturer of custom rotary and linear actuators, engine speed controls and modulating timing mechanisms that are used in power plants, natural gas field, chemical, water and sewer processing operations. Annual Sales is $15 to 22 million.
Quality Engineer – Management
Oversee ISO 9001 Quality System, Operating Procedures, Work Instructions and Forms
Performed supplier audits and certify new suppliers
Oversee FM (Factory Mutual) Audits, ATEX(SIRA) Audits and CSA Audits
Maintain two intranet databases, CAR’s/NCR’s and Customer Complaint Systems
Maintain Material Review Board rejected internal & external materials with suppliers
Generate monthly Quality Report with First Pass Yield, and rejection percentages
Support Engineering staff with new product development and certification
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VIASYSTEMS, INC., Oak Creek, WI May 2004 to August 2006
Manufacturer of custom fabrication sheet metal components for the electronic computer industries, NEMA electrical boxes, outdoor enclosures and telecommunication equipment,
also manufacture and assemble Otis elevator doors with annual sales of $60 to $65 million.
Quality Engineer-Management
Oversee ISO Database, Process Flow Charts and Control Plans
Performed supplier audits and oversee supplier performance
Support Quality Manager in handling customer complaints and audits
Daily Management Review Board of rejected internal & external materials.
Oversee requirements for RoHS for the European sales market
Maintain work load in Quality lab with incoming production and prototype projects
Interact with Engineering N.P.I process and Project Management staff
CONTRACT WORK AT HARLEY DAVIDSON Nov 2002 to Mar 2003
-Reviewed and handled incoming PPAP packages for the 2004 Model Year Motorcycles
-Reviewed supplier’s quality documentation
-Worked with Purchasing Engineers on various production components and prototypes
-Monitored customer documentation for timely completion
-Audited past quality documentation for Harley suppliers
-Gave customer support on problem components
CONTRACT WORK AT WAUKESHA ENGINES Apr 2003 to Dec 2003
-Generated PPAP packages for various engine components for outsourcing
-Reviewed and handled incoming PPAP packages for various engine components for outsourcing
-Generated metrics for customer performance for various time periods
-Submitted engineering requests for drawing changes
-Generated inspection instructions for incoming PPAP components and machine parts (During Strike)
-Worked on an AS/400 computer system
-Worked with buyers on incoming products
HENKEL SURFACE TECHNOLOGIES, Oak Creek, WI 1987 to 2002
(Formerly Thiem Automotive)
Manufacturer and distributor of extruded and die cut parts, adhesives, sealants, resins and coatings with annual sales of $100 million. (Companies involved were the Big 3 automakers).
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Quality Improvement Specialist-Management 1998 to 2002
Supported the Oak Creek, Wisconsin and the Aurora, Illinois plant as the quality assurance representative. Traveled to vendor companies to perform audits and review quality systems.
Assembled PPAP packages for new products with an on time rate of 95%.
Assisted in internal and vendor audits to QS 9000/ISO 9000 standards.
Designed and finalized blueprints to meet customer specifications.
Reviewed and analyzed new gauges and hand tools to meet MSA.
Supported piece parts design and manufacturing development of new products.
Handled customer complaints with a 30 % reduction overall.
Performed general procedure documents for General Motors, which included. Run-n-Rate of Production, Prototype Development and Pilot Material.
Arranged monthly quality meetings between both plant locations.
Quality Control Senior Lab Technician/PPAP 1987 to 1998
Responsible for stopping and starting production, testing materials to customer specifications, performing specific customer quality requirements and providing technical field service support including trouble shooting and conducting product trial testing.
Generated Certificate of Analysis on various production products to meet customer specifications.
Tested incoming raw materials to meet the company’s internal specifications.
Collected Statistical Process Control (SPC) data and entered it into a database.
Assembled PPAP packages to customer specifications.
Ordered testing materials supplies for the quality lab.
Performed R & R Gauge studies on lab equipment.
EDUCATION/TRAINING
Quality Assurance, Accounting Coursework
Marquette University and Milwaukee Area Technical College, Milwaukee, WI
Quality Assurance and Auditing - In-house training performed by Omnex
at Henkel Surface Technologies
Special Training for PPAP and Documentation - General Motors, Ford and Chrysler, Detroit, MI
Omnex Training (Software Data Base for AQuA)
American Society of Quality – Basic Lean Management Course, Milwaukee, WI
Mechanical Design 1 & 2 (Pro/E) at WCTC in Pewaukee – 2009/2010
Basic 6 Sigma Training and Lean Manufacturing - ASQ
SPECIAL SKILLS
Background in PFMEA and DFMEA Control Plans & Process Flow Diagrams
Lotus Notes and ETQ Data Bases
Microsoft Word, Excel, Power Point Presentations
Own Part Time Small Engine Repair Business
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PROFESSIONAL AFFILIATIONS
ASQ (American Society of Quality) since 1996 - Milwaukee Section 1202
Senior Member
Past Chair - 2009
Chair Position 2007/2008
Chair-Elect Position 2006/2007
Audit Section 2005/2006
Section Treasurer - 2002/2005
Arrangements Chairperson - 2001/2002
AWARDS
Power Plus Award (3) from Henkel Surface Technologies
Customer Care Award – 1998 from Henkel Surface Technologies
President’s Gold Award – 1999 from Henkel Surface Technologies
John Bartelme Meritorious Service Award from ASQ – Milwaukee Section in 2002, which is granted for contributions and activities beyond the normal scope of duties or outstanding performance in other section activities
Section Management Recognition from ASQ – Milwaukee Section in 2002 & 2008
Chair Elect for the Milwaukee Section: 2006 - 2007 year term
Special ASQ Section Award for the 2006 WCQI in Milwaukee
2006 West Allis Police Dept. – Civilian Community Service Award
VOLUNTEER AND COMMUNITY SERVICE
Simba Society/Zoological Society at the Milwaukee County Zoo
West Allis Citizen’s Police Academy/Neighborhood Block Watch Captain
Greenfield Citizen’s Police Academy/Speed Watch Program
Share Food Distribution
Current Treasurer – Ridgewood Village Condo Association
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