Customer Service Accounts Payable

Karen Kamphuis

Zeeland, Michigan

********@*****.***

OBJECTIVE: An administrative position in a mid-size company where I can use my strong “people” and management skills to increase productivity and efficiency.

QUALIFICATIONS: Over twenty years of clerical and accounting experience. A responsible, punctual, independent worker.

SKILLS AND ABILITIES

Administrative

• Proficient in organizing, prioritizing, and time management.

• Coordinated the support services for a nationally recognized tax service.

• Responsible for scheduling over 800 clients: evaluating their tax complexity, matching them to the

appropriate tax professional, and confirming appointments.

• Maintained confidential financial records in accordance with the company's privacy policy.

• Strong oral and written language skills and high math proficiency.

• Determined allocations of funds and authorized expenditures for additional staff, supplies, and equipment.

Customer Service

• Skilled in the principles and processes of superior customer service: needs assessment, meeting

quality standards, and evaluating customer satisfaction.

• Adept at explaining the advantages of using a tax service: professionalism, year round service, guarantees, etc.

• Excellent telephone skills, providing information, researching questions, resolving complaints, and follow-up.

• Strong active listening skills; giving full attention to the speaker, asking appropriate questions, and restating their concern to verify understanding.

Accounting

• Performed Accounts Payable/Receivable tasks based on in house training. Specialist for +250

Customer base..

• Verified figures, postings, and documents for correct entry, math accuracy, and proper codes.

• Skilled at maintaining all financial records: purchases, payments, invoicing, posting, and collections.

• Monitored overdue accounts and advised customers of account status and impending actions.

• Logged all contact (written and phone) with customers regarding delinquent account status.

• Strong negotiation and persuasion skills.

Event Planning

• Responsible for all the details of weddings, showers, and reunions, from initial concept to final clean-up.

• Created the database, timeline, and budget for each event.

• Coordinated all services: facilities, transportation, accommodations, catering, flowers, music, etc.

• Reviewed supplier contracts, verified invoices for accuracy, and authorized payments.

Work History

H & R Block, Holland, MI Nov/2012 to present

CSP/Frontdesk Receptionist

Duties performed

Greeting clients Making appointments Answering multi-line phones

Filing Running reports Taking in payments tax pro support

Maintaining/ordering office supplies

Zeeland Public Schools Sept/2012 to June 2016

Lunchroom/Recess Substitute

Elementary Classroom Aide

Duties performed

Lunchroom/Recess duties classroom support

Innotec Automation Oct/2007 to Sept/2009

Duties performed

Housekeeping, cleaning offices

In Home DayCare Oct/2000 to July/2006

Zeeland, MI

Duties performed

Coordinating scheduling meal planning activity director book keeping

MTA Travel June/1988 to Oct/2000

Accounting Clerk

Holland, MI

Duties performed

Running ARC reports some Accounts Receivable/Payable Maintaining/ordering

Office supplies Shipping supplies Handling mail/postage Taking in payments

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