Customer Service Representative

PROFILE

A proactive excellent customer service business advisor professional with 5 years of international experience in the banking, finance, and insurance industry. Estimable attention to details and regulatory compliance minded, problem solving and leadership skills. Capacity to take initiative, plan, multi task and prioritise to meet targets. Wiliness to work with people from diverse backgrounds and build effective working relationships at all levels. Always willing to imbibe the core banking value with a passion to make customers happy with every banking transaction encountered, Experience in cashier, retail/marketing of bank product, customer service. Technology savvy with Microsoft Office suite and banking application skills. Am a second-year international student looking for suitable organisation for summer job.

Employment History

Customer Service Representative/Produce Clerk January 2016 – Present

Loblaw companies (Real-Canadian Superstore) Winnipeg, Canada

Customer Service Executive/sales Associate October 2011 – January 2016 First Bank Nigeria Limited Lagos, Nigeria

Relevant Skills

Accounting / Finance Skills/soft skills

Certified business and financial banking Advisor with institutional training

Emotional intelligence skills and Quality service delivery in business Organisations, customer centric oriented personality

Office etiquette and professional behaviour

Team working and team problem solving skills with basic credit in business

Prepare and manage annual budgets, conducted reviews and evaluations to provide financial recommendations for cost-reduction opportunities, income projection, purchasing and expenses.

Formulated strategic and long term business plans by researching and reporting on factors influencing business performance as well as analysing competitors and market trends.

Ensured compliance and developed external relationships with appropriate contacts such as: auditors, solicitors, bankers, and statutory organizations such as the Revenue Agency.

Educational Background

Bachelors in Business Administration Currently enrolled

Canadian Mennonite University Winnipeg, Canada

Certificate Program August 2012

The Institute of Business Adviser Nigeria

University Diploma in Economics and statistics 2006- 2008

Ekiti State University Ekiti, Nigeria

references

Available upon request.

Contact this candidate