Customer Service Manager

OBJECTIVES

To provide dedication and excellence in the quality of work, motivation, flexibility and provide values. To be able to work in a professional working environment that will enhance growth and development in one’s career. A great contributor providing services delivered with customer service satisfaction.

QUALIFICATIONS

Good and Strong Interpersonal Skills

Able to perform work in an accurate and timely manner

Able to cope and work under pressure

Ability to multitask and manage conflicting demands

Responsible, Creative and with Initiative

Ability to work in team structure

Quick learner and able to learn any additional skills for to enhance knowledge/skills

Proficient in MS office applications

Honest and able to perform job with confidence

EXPERIENCE

Front Desk Officer In-Charge Turtle Beach Resort

February 2015 – November 2016

Meet and greet tourist/resort’s guest

Facilitate resort’s booking

Manage and facilitates guest registration

Handles the check-in and check-out of guest accordingly

Operates hotel’s switchboard, receive and transfer calls, provides relevant information

Manage accurate accounting of all rooms

Provide guests with room keys and call for bellboys

Receives and process phone, walk-ins and online guest reservations

In-charge facilitating guest’s concerns and complaints

Provides guest resort’s directions

Coordinates with housekeeping and room service departments

In-charge on guest orientations upon arrival

Generates daily and monthly report for restaurant, rooms and bar

Provides and facilitates accounting works of the resort

Beauty Spa Supervisor /Front Desk Mgr. Ten over Ten Beauty Spa

May 2013 – January 2015

In-charge of over-all operations of the shop

Oversees day-to-day spa operations

Trains all new front desk and spa attendants

Assisting Spa Manager evaluating spa team’s performance

In charge for Spa’s products inventories

Prepares monthly inventories for retail and operations products and services

Handle client’s concerns, suggestions and complaints

Dermatologist Main Assistant / Head of Facial Group Manila Cosmetic Surgery and Dermatologic Clinic

March 2010 – December 2011

Provides assistance to the Dermatologist

Handles VIP clients of the clinic

Provides training to newly hired derma staff

Head Facialist/Derma Clinic Manager Karei Beauty Spa

December 2006 – January 2009

In-charge of over-all operations of the derma clinic

Provides training to newly hired derma clinic assistants

Ensures a day to day smooth operation of derma clinic

Head Physician Assistant /Aesthetician Belo Medical Group

June 2002 – June 2006

Assisting the main dermatologist procedures such as: Botox, Hyperhidrosis Treatment, Mesotheraphy, Dermabrasions, Spanish Peel Treatment, Tretinoin Peel, IPL, Laser Hair Treatment, carboxytheraphy, kenacort injection

Prepares Doctor’s procedure tools

Assisting OR procedures such as liposuction

Attends Patient Care Manager Duties

SKILLS

Derma Procedural Skills

Beauty and Spa Training Skills

Good Communication Skills

Experienced in Retail Skills

EDUCATION

Bachelor of Science Major in Physical Therapy Quezon City Medical Centre

Manila, Philippines March 2002

PERSONAL INFORMATION

Date of Birth : January 14, 1981

Marital Status : Married

Nationality : Filipino

Availability to Work : IMMEDIATELY

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